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Budds' Chevrolet Cadillac Buick GMC

Oakville, ON

4.9
2,560 Reviews
Budds’ – a name that is synonymous with quality service in Southern Ontario. In fact our motto “the family business that service built” is a testament to the commitment that our family-owned shops have been providing to each and every customer since we opened in 1973. There are two parts to the car business: cars and business. From the Budds’ perspective, the business is enjoyable but it’s the cars that are the stars. Our sales consultants are professional, honest and dedicated to servicing you throughout the life of your vehicle. With literally no staff turnover, our sales team has a deep rooted knowledge of our products, customer expectations and the ability to handle all of your automotive needs. Our brand new, state of the art 50,000 square foot facility is designed with you in mind. 24 service bays and a quick lube lane makes your visit here quick and efficient. For car shoppers, up to 19 cars and trucks, new and used, are in our showroom, and when you buy one, you will pick it up in our climate controlled, private delivery area, known as the Launch Pad. We welcome feedback, so if you ever have any comments, send an email to info@buddschev.com We look forward to serving you! Wayne Carter General Manager
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410 South Service Road West

Oakville, ON

L6K 2H4

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Showing 2,560 reviews

April 11, 2018

Talk about misrepresentation!! CHEVY VOLT oil change price quote: $63 + tax=$71.19 Oil & filter $67.31; LABOR $22; Environment & Hazardous waste $4.76; Tax $12 = $106.07 More

by Annoyed
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Harrald
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2018 -

Budds' Chevrolet Cadillac Buick GMC responded

Good Morning Suzi. Thanks so much for letting me know about this. I got the email while I was away but looked into it this morning. You are absolutely correct--we made a mistake and Jen booked out the parts separately as opposed to the 'kit' price. My sincerest apologies, and I owe you a refund! Please reach out to me at wcarter@buddschev.com and I will make this right. Again, my apologies. It was our mistake. And I have also asked them to review all Volt oil change invoices to make sure no one else got wrongly charged. We don't do too many, given the newness of the vehicle, but I want to make sure we are right. Thanks, Wayne Carter General Manager

Apr 15, 2018 -

Budds' Chevrolet Cadillac Buick GMC responded

Great!. I will do it first thing tomorrow. Thanks again Suzi.

Apr 15, 2018 -

Annoyed responded

Thank you, Wayne, for your response. I am surprised and pleased by it. I am, also, pleased to know that you further looked into the billing of other Volt owners. I am happy to accept your offer of a refund. As I paid with a Visa card, it will be simple for you to apply the refund to that account, I expect. Very gratefully, Suzi Wickett

Apr 16, 2018 -

Budds' Chevrolet Cadillac Buick GMC responded

Good Morning Suzi, I have processed a 100% refund of your oil change. By you sharing the experience with me it helped me correct a flaw in our 'parts to service' billing for Volt oil changes so I feel it's only right to do so. Have a great day, despite this nasty weather! Wayne

Apr 16, 2018 -

Annoyed responded

Good morning to you Wayne! Jennifer has just called me to complete the stunning 100% refund that you have authorized!d! This is beyond my expectations, so I am quite impressed and pleased. Indeed, the weather is very nasty, but my day has begun with your generous refund, therefore a great day it is! Please feel satisfied with a job well done! With my many thanks, Suzi

April 10, 2018

Wonderful experience! The knowledge of the cars, friendly and courteous manner of Farid Bunni was exceptional; refreshingly non aggressive salesman. Bounsay was nothing sho More

by Sonjah
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farid Bunni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bounsay Osylaphet
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2018

Knowledgeable and Friendly Service Bill was very helpful and made the process easy. He was able to help me find that perfect vehicle. I can't be happier with Car! Absolutely love it! More

by Chevy T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Coombe
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2018

Great Service Very helpful and knowledgeable sales person. managed to answer all my questions and helped me get the deal that I wanted. i trust that my next car lea More

by Rami
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Ernst
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2018

Excellent service Tom has provided excellent service. I am completely satisfied the way he helped finding best car to fit our budget. Overall my experience with budd’s More

by BasitK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Cielecki
April 08, 2018

This is a great dealership! I purchased my vehicle at this dealership, and have gone back for service for it ever since. The people are knowledgeable, friendly and great in commu More

by Sheldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathryn Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin McLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Corrigan, Shane Maginnis
April 07, 2018

Budd’s Chevrolet Oakville Great Service I have always had great service and work performed on my GMC Acadia at Budd’s Chevrolet in Oakville. Love the shuttle service while you wait. Would More

by Angela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin McLeod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan - shuttle driver, just wonderful!
April 05, 2018

Exceptional Customer Service Cameron has a friendly, easy going manner that radiates when you meet him. He is very accommodating and willing to please. He is also very knowledge More

by Preston2Childs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bounsay Osylaphet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Ernst
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2018

Cadillac XT5 Deal - Great Experience Cam provided excellent service. He was friendly and straightforward and made the experience of buying the my new Cadillac easy and enjoyable. Will def More

by oakvilleSal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Ernst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Lumax
April 04, 2018

Great Daniel was very attentive and knowledgeable throughout the whole process and Rob made the business side of things smooth. Highly recommend Budds the n More

by Ryan D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Poutsoungas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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