"2011 Chrysler 200 new Hood"
I noticed some bubbling of the paint around the headlights and in the centre of the hood by the windshield. I called my dealer they asked me to bring the car into shop to see these ice manager Rob Picken. I took the car in to see Rob on July 25, 2016 at about 12:00 PM, Rob was very understanding and took pictures of the problem areas, especially on the hood by the windshield. Rob asked me to open the hood so that he could take pictures of the underside, and indicated the it was severe at the fold under the paint. Rob told me that he would send the picture to FCA, to review and that would get back to me hopefully in a couple of days. We at 2:30 PM that very same day Rob called me back and said that they are going to replace the hood and that he has ordered all nescesary parts and asked me if I lould bring the car in the following Wednesday August 3, 2016. As he has made an appointment to have the work done. I was amazed at such a quick response. Great follow up.