Nick Hawk | Page 3

I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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Ferman BMW is a great dealership. Everyone there is always so kind, caring and helpful! Everyone there is always so kind, caring and helpful! More

by mmeadows3 Verified Customer Verified Customer

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Got the backup sensor fixed on the second try. Love the waiting area. Can work on my computer while I’m waiting. Love the waiting area. Can work on my computer while I’m waiting. More

by buc_125 Verified Customer Verified Customer

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The oil gauge was not set up. The navigation system is not working properly. Called left message no response, when there and the service guy was not available had to return home The navigation system is not working properly. Called left message no response, when there and the service guy was not available had to return home without my car being fix. Iam a very busy person always traveling not able to get the auto fix yet. More

by CELIA.TORRES95 Verified Customer Verified Customer

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Very nice dealership and staff. I enjoy having fancy coffees in the lounge while waiting for my car. I do miss the bagels that used to be provided in the morning! I enjoy having fancy coffees in the lounge while waiting for my car. I do miss the bagels that used to be provided in the morning! More

by cbare0 Verified Customer Verified Customer

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As always great service and they finished much quicker than I expected. completely satisfied. You've got a customer for life than I expected. completely satisfied. You've got a customer for life More

by merlino4321 Verified Customer Verified Customer

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Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More

by 2 gray cars guy Verified Customer Verified Customer

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Always customer FIRST attitude. Exceptional service and sales. Nick Hawk is my guy for the service and Billy is my sales guy. Exceptional service and sales. Nick Hawk is my guy for the service and Billy is my sales guy. More

by Pangelis322 Verified Customer Verified Customer

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Very efficient drop off process, all items discussed were taken care. Very professional handling. Car returned washed and cleaned taken care. Very professional handling. Car returned washed and cleaned More

by girish_bhatia3 Verified Customer Verified Customer

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Compared to other Service departments locally, hands down the best. Could not be happier with the service. the best. Could not be happier with the service. More

by YumYum Verified Customer Verified Customer

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