Brian Pelletier

People there are always friendly and professional. Dealership always clean. Good selection of cars. What I like most was the fact that my salesman, Tom, never tried to "push" into this vehicle or that Dealership always clean. Good selection of cars. What I like most was the fact that my salesman, Tom, never tried to "push" into this vehicle or that one. In fact, he drove us around the dealership searching for the car that we did purchase, which was going through the certification process. This meant a lot to us. More

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Good people good service good prices very trustworthy and they will do what they say they will do what they say More

by denny Verified Customer Verified Customer

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I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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Ferman BMW is a great dealership. Everyone there is always so kind, caring and helpful! Everyone there is always so kind, caring and helpful! More

by mmeadows3 Verified Customer Verified Customer

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Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More

by 2 gray cars guy Verified Customer Verified Customer

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Full disclosure, I have worked for Ferman BMW for over 20 years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. More

by jsmitha Verified Customer Verified Customer

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Nick is a great service advisor and always ensures that maintenance team lead by Dustin Ryan takes great care of my M3. The very best team. Josh always hand washes my car and also takes meticulous care. maintenance team lead by Dustin Ryan takes great care of my M3. The very best team. Josh always hand washes my car and also takes meticulous care. Ferman BMW is the best at showing appreciation for Veterans. Excellent dealership. More

by P4MAN2003 Verified Customer Verified Customer

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Quoted $3750 for additional CPO at checkout found that it is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have a good experience to be honest and I feel like it was a trap More

by Shahir Verified Customer Verified Customer

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My first time buying a preowned car. I spoke with Joseph Callipare ,made the deal over the phone,he sent me pictures I asked for.I drove 100 miles from the Villages,Tesla waiting for m I spoke with Joseph Callipare ,made the deal over the phone,he sent me pictures I asked for.I drove 100 miles from the Villages,Tesla waiting for me fully charged.Joe took his time going over some of the operation,went on test drive.Took my trade,price we discuss was the price I paid less 3.00. He added my home to the GPS..So to close my one word about Joe Callipare and the dealership is EXCELLENT ! More

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Sales experience was no concern, I felt as though I was being treated fairly and sales person was knowledgeable as expected. However I will not be purchasing another vehicle from Ferman bmw due to my exper being treated fairly and sales person was knowledgeable as expected. However I will not be purchasing another vehicle from Ferman bmw due to my experience with the sales manager. 5 days after purchasing my 2021 jeep wrangler from Ferman, my battery went dead. I called to see if I could possibly be towed or shuttled due to being stranded as well as pregnant. I spoke with Joe who then put me on speaker to speak with his sales manager. I honestly was not expecting such a rude response as if he was not interested in anything at all I had to say nor was he sympathetic . I simply was calling to let them know i just purchased a vehicle and I am now stranded in the parking lot, is there anything that can be done to help.Sales managers answer was “jeep opens at 7am have it towed there” with no justification as to why I was broke down and my vehicle would not start. As far as I’m concerned the dealership fee I paid when purchasing the vehicle should have covered service, why was this not checked when I purchased the vehicle. I am highly unsatisfied with my buying experience because of sales manager Brian and his unapologetically rude inconsiderate people skills. Sales managers should have better communication. More

by hkristy1990 Verified Customer Verified Customer

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