Nick Hawk

Great customer communication! THATS huge! Excellent customer service & satisfaction. It’s the customer service that got me to “Ferman BMW” and because of that service I will conti THATS huge! Excellent customer service & satisfaction. It’s the customer service that got me to “Ferman BMW” and because of that service I will continue to use Ferman to keep my 428i hardtop convertible excellently maintained! More

by lori_miley Verified Customer Verified Customer

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Staff was very friendly and helped make the whole process convenient. I will definitely bring back if I haveany other problems convenient. I will definitely bring back if I haveany other problems More

by richsond16 Verified Customer Verified Customer

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Everyone is very polite and friendly. They service my car very good in a short time. They service my car very good in a short time. More

by petethegreek1236 Verified Customer Verified Customer

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I always receive great customer service when I visit Ferman BMW. Everyone is always very kind, courteous and friendly. Ferman BMW. Everyone is always very kind, courteous and friendly. More

by mmeadows3 Verified Customer Verified Customer

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Excellent service from this dealer every time-Ferman BMW is the best-I will always use them BC is the best-I will always use them BC More

by brcrosato Verified Customer Verified Customer

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As always Nick took good care of me. He explained everything clearly and the work was completed within time promised. He explained everything clearly and the work was completed within time promised. More

by Satisfied Customer Verified Customer Verified Customer

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Nick was my service advisor. He's always good to work with. Your follow up emails made my needed work a bit more urgent than what I was told. I will call Nick this week to clarif He's always good to work with. Your follow up emails made my needed work a bit more urgent than what I was told. I will call Nick this week to clarify the situation. More

by TPIC327 Verified Customer Verified Customer

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First-class service. They did everything I asked them to do. If you value a premium service experience then Ferman BMW delivers! They did everything I asked them to do. If you value a premium service experience then Ferman BMW delivers! More

by sasloan Verified Customer Verified Customer

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The Ferman BMW dealership is awesome. Everyone there is always so kind, courteous and helpful! Everyone there is always so kind, courteous and helpful! More

by mmeadows3 Verified Customer Verified Customer

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I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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