I am dedicated to providing a truly exceptional automotive ownership experience and building caring, trusting, lifelong relationships with our Guests, our community and my fellow associates.
Read moreDealership Experience
6 yrs, 6 mos
Industry Experience
34 yrs, 11 mos
Specialties & Trainings
Automotive Leadership
Languages Spoken
English
Employee Video
125 Reviews
Write a Review125 Reviews of Bob Murray
April 04, 2024
Kyle went above and beyond to fix my vehicle. I can’t say enough great things about this place. I can’t say enough great things about this place. More
Other Employees Tagged: Kyle Silcox
April 04, 2024
Always a professional and pleasant experience when following up with maintenance requirements. Also I appreciate the time they spend going over everything and explaining if something needs to be addr following up with maintenance requirements. Also I appreciate the time they spend going over everything and explaining if something needs to be addressed. More
Other Employees Tagged: David Soto, Sal Graziano
February 11, 2024
I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More
Other Employees Tagged: Brian Pelletier, Nick Hawk, Mickey Lambert, Karl Alvarez, david theado
January 27, 2024
Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More
Other Employees Tagged: Brian Pelletier, Cesar Tereso, Nick Hawk, Jamie Annese, Mickey Lambert, Karl Alvarez, david theado , Roy Landis
January 18, 2024
Full disclosure, I have worked for Ferman BMW for over 20 years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. More
Other Employees Tagged: Brian Pelletier, Sal Graziano, Scott Douglas
January 17, 2024
One of the most professional experiences in dealing with a car dealership, and I have had many. a car dealership, and I have had many. More
Other Employees Tagged: david theado, Joseph Callipare
December 23, 2023
Quoted $3750 for additional CPO at checkout found that it is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have a good experience to be honest and I feel like it was a trap More
Other Employees Tagged: Brian Pelletier, Mickey Lambert, Joe Cleaver, Karl Alvarez, david theado, Sal Graziano, Rosina Molenda , Alan Mazur
November 23, 2023
Great Customer Service! !! Deal was fast, easy and exactly what was promised!!! Would recommend to everyone!!! !! Deal was fast, easy and exactly what was promised!!! Would recommend to everyone!!! More
Other Employees Tagged: Karl Alvarez, Aaron Cox, Mario Borbolla, Jr
November 22, 2023
Everyone at Ferman is excellent to work with. Would not consider going anywhere else. This is the 4th car we have purchased from them. Sal in service is excellent as well. Would not consider going anywhere else. This is the 4th car we have purchased from them. Sal in service is excellent as well. More
Other Employees Tagged: David Soto, david theado, Aaron Cox
October 26, 2023
All of the members I worked with were kind, caring, and delivered the utmost professionalism. They made my experience a delight delivered the utmost professionalism. They made my experience a delight More
Other Employees Tagged: Alex Wolf, david theado, Kyle Tyzio