Karl Alvarez | Page 4

Great service, people are first rate. Car was delivered as promised meeting all of our expectations. Car was delivered as promised meeting all of our expectations. More

by Carboned Verified Customer Verified Customer

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I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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Ferman BMW is a great dealership. Everyone there is always so kind, caring and helpful! Everyone there is always so kind, caring and helpful! More

by mmeadows3 Verified Customer Verified Customer

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Ferman BMW Service was excellent. Caesar, my service advisor, is always helpful and gets my BMW ready as promised. Highly recommend this dealership. Caesar, my service advisor, is always helpful and gets my BMW ready as promised. Highly recommend this dealership. More

by Grillmaster62 Verified Customer Verified Customer

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Mario Borbolla was my salesman and he was amazing. Some salesmen can be pushy. He was the opposite! Informative and understanding regarding my indecision at the time. Some salesmen can be pushy. He was the opposite! Informative and understanding regarding my indecision at the time. More

by jennifer.ceravolo Verified Customer Verified Customer

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Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More

by 2 gray cars guy Verified Customer Verified Customer

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Always customer FIRST attitude. Exceptional service and sales. Nick Hawk is my guy for the service and Billy is my sales guy. Exceptional service and sales. Nick Hawk is my guy for the service and Billy is my sales guy. More

by Pangelis322 Verified Customer Verified Customer

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Love Ferman and all of their staff! They always help me with my needs accommodate me. They always help me with my needs accommodate me. More

by candi0 Verified Customer Verified Customer

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The car buying experience was so flawless and effortless all due to the wonderful staff at ferman bmw! The vehicle was detailed and ready for me upon arrival and everyone was so thoughtful, courteous and wa all due to the wonderful staff at ferman bmw! The vehicle was detailed and ready for me upon arrival and everyone was so thoughtful, courteous and wanting to make it an amazing experience for me. Very appreciative of GM, Bob Murray, Karl and Joe for making it a seamless and wonderful day! More

by kblount1212 Verified Customer Verified Customer

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Our Experience was amazing! So efficient and helpful! Would highly recommend David Soto for friends / family!! So efficient and helpful! Would highly recommend David Soto for friends / family!! More

by nan.brady.morris Verified Customer Verified Customer

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