Karl Alvarez | Page 3

Karl was outstanding we called him to ask if we could come over to look for our new car, as it was time for us to buy our fourth BMW he stayed over his shift to meet us after work, we test drove 2 cars f come over to look for our new car, as it was time for us to buy our fourth BMW he stayed over his shift to meet us after work, we test drove 2 cars fell in love with the 2nd car, no need to look any further! More

by bndgrady Verified Customer Verified Customer

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Dave & his team are extremely helpful. Always ready to help & answer my questions. It made the purchasing experience a pleasure. I also am happy u have the “genius” staff~ they’re a BIG he Always ready to help & answer my questions. It made the purchasing experience a pleasure. I also am happy u have the “genius” staff~ they’re a BIG help! More

by pjk7 Verified Customer Verified Customer

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Mary was wonderful to work with along with Karl they got the vehicle I wanted. Transaction was easy and pleasant. the vehicle I wanted. Transaction was easy and pleasant. More

by hillel2510 Verified Customer Verified Customer

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Everyone from the Service Department, Sales,Finance Management....even the Genius Guy are always friendly and professional. This is my fourth lease with the dealership and it won't be my last. Management....even the Genius Guy are always friendly and professional. This is my fourth lease with the dealership and it won't be my last. More

by the5stargirl Verified Customer Verified Customer

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Excellent service. Highly recommend Ferman to anyone looking to purchase a BMW. Very responsive and thorough. Highly recommend Ferman to anyone looking to purchase a BMW. Very responsive and thorough. More

by bob.mccarthy Verified Customer Verified Customer

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It’s hard to express how appreciative I am for all the help I’ve received by getting into my new car. From my sales advisor Pat to the assistant GM Karl I was treated with kindness and support. When I met help I’ve received by getting into my new car. From my sales advisor Pat to the assistant GM Karl I was treated with kindness and support. When I met with the finance department Joe took care of everything and made the process easy. I even had Paul the service manager help in making sure my transition from one car to the next was easy and done without any stress. I couldn’t be any happier with the entire team! The BMW Genius was amazing and very educated on teaching me how use all the technology within my car. Thank you to everyone! More

by adriannepatricia13 Verified Customer Verified Customer

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The best car buying experience ever. Karl was the best, Sarah was fantastic and Joe was very informative. Karl was the best, Sarah was fantastic and Joe was very informative. More

by Douglasopie65 Verified Customer Verified Customer

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Great service, people are first rate. Car was delivered as promised meeting all of our expectations. Car was delivered as promised meeting all of our expectations. More

by Carboned Verified Customer Verified Customer

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I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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Ferman BMW Service was excellent. Caesar, my service advisor, is always helpful and gets my BMW ready as promised. Highly recommend this dealership. Caesar, my service advisor, is always helpful and gets my BMW ready as promised. Highly recommend this dealership. More

by Grillmaster62 Verified Customer Verified Customer

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