Will Taylor | Page 8

Have worked with this dealer and Brandon Flonders for 4 cars now. Service support and integrity are first rate. Would recommend them and will continue to work with them. cars now. Service support and integrity are first rate. Would recommend them and will continue to work with them. More

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Peter has always made every aspect of buying a new car fantastic. He listens to what I want and always seems to find a way to make things perfect From start to finish Peter is your man fantastic. He listens to what I want and always seems to find a way to make things perfect From start to finish Peter is your man More

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2nd Car from the Dynamic duo of Brandon and George When it comes to car shopping it can be a difficult process unless you know who to deal with. That's why I go to Courtesy Ford and ask for Brandon Flo When it comes to car shopping it can be a difficult process unless you know who to deal with. That's why I go to Courtesy Ford and ask for Brandon Flonders and then complete my financing through George Anderson. I tell them what I want and they use their years of experience to find & locate the right vehicle and make sure to take the extra time to educate me through the process. I'm also a big fan of the maintenance plan thanks to George, I don't know what I'd do without it now. Helps me budget my vehicle expenses. The best part is I'm getting closer to the end of my lease and look forward to a new ride soon. More

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Courtesy Ford sales and service are awesome and that’s why I keep coming back to see Gary Flonders and the Courtesy Team we always get a great deal and great service!! why I keep coming back to see Gary Flonders and the Courtesy Team we always get a great deal and great service!! More

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Excellent. We went to Ford Lincoln to see Peter Rousom to help us to trade our Explorer 2017 for another new car, Peter was very professional, patient, kind, re We went to Ford Lincoln to see Peter Rousom to help us to trade our Explorer 2017 for another new car, Peter was very professional, patient, kind, respectful, awesome, took plenty time to assist us in the trade showing several cars, but unfortunately we didn't do trade at this time, maybe in the future .We felt comfortable dealing with Peter he was explain all details in the way we were able to understand. Thank you Peter Rousom. Rene and Ruth Payes More

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Pick up of New car From the first visit I had with the sales person to discuss replacing the leased car that was coming up for renewal. Everything that was promised by t From the first visit I had with the sales person to discuss replacing the leased car that was coming up for renewal. Everything that was promised by the salesman, was correct and delivered as he had stated. More

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Botched Ford Transit 350 custom order Courtesy Ford London Ontario has been an awful buying experience. We purchased a brand new custom 2019 Transit. The entire ordering process was convol Courtesy Ford London Ontario has been an awful buying experience. We purchased a brand new custom 2019 Transit. The entire ordering process was convoluted and confusing from the very beginning. The whole time the dealer assured us the complication was Fords ordering software. They'd want us to confirm our order with a vague printout that was never clear we told them we'd come back to verify the order later. When we came back to verify we found out the dealer had already placed the order but all the options were wrong. Eventually, the dealer canceled the order with Ford and when asked, blamed us for changing our minds. Simply untrue. So then we went on to reorder the vehicle. Again, the dealer kept presenting us with a very vague and generalized paper that did not itemize our custom options. They assured us this time they would order the vehicle with the features we wanted. The van did not have the seating configuration we wanted. Did not have the passenger heated/powered seat we wanted. Did not have the 2nd-row pop-out window we wanted. The rear 12-volt charger was not installed. We didn't get the extra spare keys we asked for. The list goes on and on. We were pressured to take the van anyway. The van is a nice drive. The vehicle is itself great, which is why we wanted one. However, it will cost us much more to install all the missing options aftermarket. Terrible ordering experience. When I called to complain with Ford itself, they conveniently laid blame on the dealership and refuse to get involved in a transaction they say is between us. **Follow up, Though they responded to my wife that they'd fix everything they screwed up, the dealership has not called us once in the 6 months since we took possession of the vehicle. **Follow up, Courtesy Ford general manager sent me an email that he'd like me to call him a month ago. I told him I wanted to discuss the issue by email. He has not responded since. I suspect they want nothing in writing that can be used against them later, which is in keeping with the rest of our experience. **Follow up. We recently learned the worst part of our completely BOTCHED order is that the VIN for our van has for some reason been registered as a commercial vehicle when we've said repeatedly from the beginning that it will only be used for private purposes. They also registered the VIN twice for some reason. Being listed as a commercial vehicle has caused us to pay twice the going rate for insurance. We found out when we decided to change insurance companies and the new agent pointed out the problem. We're literally paying $300/mo more than we should have to. Addendum notes- purchased in March. More

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Awesome place to deal with. The people and service is next to none. Super easy to talk to, make you feel at easy. Not pushy. Keep up the great work! Would recommend to anyone next to none. Super easy to talk to, make you feel at easy. Not pushy. Keep up the great work! Would recommend to anyone More

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Gary and the entire Courtesy team made the decision to get another Lincoln a very simple choice. I am happy to refer anyone to the pros at Courtesy. get another Lincoln a very simple choice. I am happy to refer anyone to the pros at Courtesy. More

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Incredible service Two weeks ago I was involved in a motor vehicle accident that totalled my 2016 Ford explore. When the firemen saw my truck, they commented on the fac Two weeks ago I was involved in a motor vehicle accident that totalled my 2016 Ford explore. When the firemen saw my truck, they commented on the fact that had I not been in such a well-made reliable truck things would’ve ended very differently for me. Except for having some bumps and bruises, I walked away from that accident with no broken bones or cuts! I contacted Courtesy Ford the very next day letting them know I had been in an accident. Asking them to find a vehicle similar to the one I was driving. Within 24 hours they had a vehicle waiting for me on their lot to come and have a look at. It was a year younger than the one I lost with less mileage and I was able to get it as a replacement vehicle. They helped me navigate through the entire insurance claim process and ensured that I got the appropriate replacement cost. They replaced my beat up license plates with new ones and ensured all the documentation was ready for me to sign when I came to pick up my truck. I could not have asked for a more seamless process or better customer service than what I received at Courtesy Ford. I can’t imagine ever purchasing a vehicle from anyone other than this dealership. More

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