Two weeks ago I was involved in a motor vehicle accident that totalled my 2016 Ford explore. When the firemen saw my truck, they commented on the fact that had I not been in such a well-made reliable truck things would’ve ended very differently for me. Except for having some bumps and bruises, I walked away from that accident with no broken bones or cuts! I contacted Courtesy Ford the very next day letting them know I had been in an accident. Asking them to find a vehicle similar to the one I was driving. Within 24 hours they had a vehicle waiting for me on their lot to come and have a look at. It was a year younger than the one I lost with less mileage and I was able to get it as a replacement vehicle. They helped me navigate through the entire insurance claim process and ensured that I got the appropriate replacement cost. They replaced my beat up license plates with new ones and ensured all the documentation was ready for me to sign when I came to pick up my truck. I could not have asked for a more seamless process or better customer service than what I received at Courtesy Ford. I can’t imagine ever purchasing a vehicle from anyone other than this dealership.
"Best Dealership in London!"
Everyone was a great help getting me my first car.
I couldn't be happier!
Thanks so much Courtesy Ford Lincoln!
You're the best!
"A refreshing experience"
Luis Frada was the representative I had the pleasure of dealing with at Courtesy Ford and Lincoln. My experience was overall refreshing as his personability, delightful demeanour and product knowledge was on point and informative. The years of Luis experience showed through as i talked with him about new and used vehicles for a possible trade in. I gave him 5 stars and would highly recommend him to anyone looking for a new Ford or Lincoln, and even to see about used car options. A Magnifique experience Thank you
"The best sales experience "
Luis and his son Dylan made this buying experience above and beyond expectations.
Thank you will definitely recommend to family and friends ,
Johnny g a
The whole dealership was excellent to deal with, We were referred to Courtesy by a friend. The sales Manager ( Luis Frada ) was amazing to deal with. He knew exactly what were were looking to do and made it happen. They had an excellent selection and we were able to pick out a vehicle we liked and make a deal!
"Luis and Matthew ,Kyle , Alex, Shane,David, and Christina"
Excellent Service , always willing to make your Service experience a Ten!!! I have purchased three vehicles and I won’t go anywhere else, Great Work!!!
"Never disappoints "
Great dealership. Amazing service. Car dealer was the best I’ve ever dealt with. Would highly recommend to all my families and friends. In love with my vehicle
"Supportive, friendly and efficient!"
Luis and Will have been helping our family for a number of years. Luis takes the time to listen to our needs and identify the best option to support our needs and budget as the kids continue to grow and our family activities change. He is friendly and makes the kids feel at home at the dealership and ensures the process is quick and efficient. Will makes sure that our vehicles stay safe and on the road through regular services and timely repairs when needed, that way we can keep up with our fun and crazy life. A wonderful crew all around at Courtesy Ford!
"Best Service I have ever had"
I bought a brand new F150. Luis was extremely helpful and made buying the car easy. I never felt pressured to buy and every question I had was answered and made me feel confident with my purchase. I will recommend Luis and Courtesy Ford to everyone.
I have bought two Escapes in the past years from Luis Frada. He is great!! I tell him what I want and he gets it. Very easy to talk to and no pressure! Definitely will return and send other customers his way. 😊 Adele Al-Rayes great too. No pressure with anything and explained all the extended warranties etc.