Wes Upton | Page 6

Key West Ford Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Good experience More

Helpful 0

Report | Print

2016 f150 My salesman was Robert Klaus,he was always helpful from when I first phoned him about the add in the paper to when I picked up my new truck.The fi My salesman was Robert Klaus,he was always helpful from when I first phoned him about the add in the paper to when I picked up my new truck.The finance guy was great,Nicholas Terezakis he wasn't trying push anything extra and was very helpful even though the 599 they charge for paperwork is a little steep.The reason I gave the dealership a 3 star rating was I found the management pushy ,I guess that is the way they become no. one in sales.Wes the sales manager also didn't fulfil his promise of giving my accessories for my truck at dealers cost which was promised,only gave 10% off retail , not much of a savings .Also when I picked up the truck we found some scratches on it,they promised to fix it but it still means coming back on my time. More

Helpful 0

Report | Print

Unexpected Pleasant Experience Like most people, a visit to a car dealership is not something one looks forward to. However, my visit to Key West Ford proved to be an unexpected pl Like most people, a visit to a car dealership is not something one looks forward to. However, my visit to Key West Ford proved to be an unexpected pleasant experience, resulting in the purchase of a used vehicle. The staff I dealt with were all very friendly, professional and efficient. My primary contact was Robert Klaus. His friendly, no pressure sales approach made me feel very comfortable, not something I expect or have experienced from most car dealerships. He provided me with all of the information I needed to make my final purchase decision. He has provided me with additional follow-up information and support which is greatly appreciated. I would definitely recommend Robert and Key West Ford if you're in the market for a new or used vehicle. You have nothing to loose and may also have an "unexpected pleasant experience". More

Helpful 1

Report | Print

Make that 5 I recently purshased a new F-150. It will be my 5th vehicle from Key west. Everytime they treat me great. I found my latest truck on line. Ryan and JR I recently purshased a new F-150. It will be my 5th vehicle from Key west. Everytime they treat me great. I found my latest truck on line. Ryan and JR in the internet dept were quick to get back to me with different options for trucks. Michelle in finance is a sweet heart. Made sure I got the best rates and best term. Wes the sales manager is always good to negotiate with and we always come to a fair price that we are both happy with. Phil the salesman took the time to really find what my needs are and was able to find me the perfect truck. He was very knowledgeable and made the entire process very enjoyable. I know where I'm going for my next ride. key West ford. More

Helpful 0

Report | Print

Well worth the trip, no pressure sales team. We live on the Sunshine Coast with a limited selection of the type of car we were looking for, the Keywest web site had a few on their lot so we made We live on the Sunshine Coast with a limited selection of the type of car we were looking for, the Keywest web site had a few on their lot so we made a call to Michael and planned to drop by on the weekend. Not only did we find what we were looking for, a week later we decided we loved the model, the Fusion Titanium, but didn't like the colour, so we came back and traded it in for a year newer fully loaded model and true to Michael's word, the swap was seamless. All other car salesmen could benefit from following Michael around for a day because his style, attitude and sense of humour is very refreshing compared to the agents we dealt with before coming to Keywest. There was absolutely no sales pressure and we were never rushed or pushed into anything, we told him what we wanted and he bent over backwards to make it happen, no detail was overlooked, right down to programming our navigation system to get us back to the ferry terminal. Thank you Michael and the rest of the Keywest team, you guys break the stereotype of the used car salesman. Tom & Moira Creighton. Halfmoon Bay More

Helpful 6

Report | Print

Excellent experience We were shopping for a new truck and were having pretty bad luck for various reasons. We found a ttuck posted on Key West Ford's website that was in o We were shopping for a new truck and were having pretty bad luck for various reasons. We found a ttuck posted on Key West Ford's website that was in our price range and everything we were looking for. We contacted Micheal and it was smooth sailing from there! Being very set on keeping our budget we went in to negotiate and view the truck. It was just what we were looking for and Micheal made the numbers work for us by paying us fair price for our trade in, this stood out to us as we had been insulted at other dealerships by how little they were trying to give us! Micheal, Wes and Gurj worked efficiently and effectively and had us driving away the same day in a better suited vehicle for our young family. Thank you for being stand up people to deal with and keep up the great work guys! More

Helpful 8

Report | Print

The Florez My wife and I are so thankful to Michael and admire his level of service and experience in aquiring our first vehicle. My wife and I were thinking abo My wife and I are so thankful to Michael and admire his level of service and experience in aquiring our first vehicle. My wife and I were thinking about purchasing a used vehicle, but Michael got us into a brand new Ford Escape and we just love it!!!!!!. We got what we were looking for and also at the price that my wife and I had budget for. We want to thank Michael and all of the team that were involved on this purchase, we totally highly recommend Michael and the Finance team for an amazing job. What a way to start a new year. More

Helpful 4

Report | Print

Key West Ford review We dealt with had a very pleasant experience trading in and buying a vehicle. It was very comfortable, straightforward, and we had excellent service. We dealt with had a very pleasant experience trading in and buying a vehicle. It was very comfortable, straightforward, and we had excellent service. Would definitely recommend this dealership and people we dealt with. More

Helpful 4

Report | Print

"Caring People" Most recently I purchased my third vehicle from the folks at Key West Ford after wanting to buy elsewhere with the enticements of "cash back"as key mo Most recently I purchased my third vehicle from the folks at Key West Ford after wanting to buy elsewhere with the enticements of "cash back"as key motivator, They all cared enough about me to sit down and compare the numbers deal to deal. At first, I just thought they wanted to close the deal and sell me my new vehicle. Which of course they did!! After seeing first the financial facts before me clear as mud, stating that that other deal would be detrimental to my financial health and well being in the long term."If you don't buy the new Ford Edge (Which I Love sooo much today!!!), you're better off just taking back your trade in vehicle and forgetting about the other so called deal as well. Look for another vehicle later on maybe in a few months." Why would a auto sales rep say that to me? Because he genuinely cares about his customers and supplies superior customer service!!!! Thank you Michael and thank you Wes for your advise. Thank you both Nick and Gurj for making it happen. A satisfied customer More

Helpful 1

Report | Print

sales process I was treated extremely well. Robert Antoniak provided answered all of my questions in a clear and concise manner. He was extremely knowledgeable ab I was treated extremely well. Robert Antoniak provided answered all of my questions in a clear and concise manner. He was extremely knowledgeable about the Ford edge. During the whole process I did not feel pressure to buy. The business manager was great to deal with. Again no pressure. Wes was also knowledgeable and easy to deal with. More

Helpful 1

Report | Print