"A big thanks to key west Team!!"
I would like to thank you the team off key west ford ,in special Kai and Nick for the great help .
Well done guys!!! I will definitely recommend the Dealership!!!
"So helpful! Erick was fantastic. "
Erick at Key West Ford was extremely knowledgeable, friendly, and not pushy at all, showed us all the options we wanted and ended up with an even better car than we expected. Double thumbs up.
"They just care about sales number"
Friday, February the 1st I was driving in the morning towards New Westminster (BC, Canada) and I noticed that the Ford dealer had a 2018 Ford Focus RS Nitrous Blue available.
I stopped by just to see how much it would cost etc. etc.
I met Dean, the sales person.
With him we went for a quick test drive and then we did all the paper work.
Unfortunately here is where all the problems started:
The car, as you might noticed is not a cheap car, we are talking about a 70k+ Canadian Dollars car…
Before the delivery I asked to have the winter tires (included) installed but they told me that they need to order them…
At the moment of the delivery (few hrs later) the car was very dirty in the inside and the outside and the odometer had 167km instead of 12 like they posted on the website, but this was only the beginning.
During my ride at home I noticed something was wrong, I stopped by a close gas station I noticed that the front real tire was pretty low on pressure (you could visibly see it) so I blow some air and went home.
At home, all happy for the brand new car I started looking around and the windshield tank was almost empty.
Then I found that the rear back right door wasn’t working.
The lock wasn’t locking (not working at all) and the window wasn’t rolling down.
So I realized that that car hasn’t been inspected at all.
I called the dealer and they told me that they were close at that time (4.50pm) and I had to wait till Monday.
I went there back Monday morning, I explained all the issues and they gave me a courtesy car.
They mentioned it was a matter of 1-2 days.
After 3 days I called them (keep this in mind because they NEVER call me, it’s always me calling them) asking information and they had no idea about what the problem could be and they asked me to call back later.
After few hrs I called back in and they said that the problem was a corroded cable in the door.
They also told me that the part will take 3 weeks to be delivered.
I told them that I just bought a brand new car with the intention to drive it, not to leave it there so the only solution they came with was to lock that door so it will always stay locked. (I’m not even mentioning here how dangerous could this be in case of accident).
So I took the car (they mounted the winter tires in the meantime) with the hope that it will take less than 3 weeks.
After 4 weeks, once again I called because as said they NEVER call me, and they literally “had no idea where the part is, we wil keep you posted”.
Another week passed, I called and they said that the part has been shipped but we don’t see the location yet.
Eventually after 8 weeks the part arrived so I asked to drop the car and have it fixed.
They asked me to come the next Monday (it was Wednesday) because they didn’t had any courtesy car available.
I went in Monday the 1st April in the morning (930am) and they said that this will take 2 days, (3 days top) so by Wednesday I should have my car back fixed.
While there I also mentioned 3 things I found out:
1) The security key for the wheel’s bolt was missing (and they used it since they swapped tires)
2) Both the license plate were put in with only 2 screw and both were vibrating like crazy
3) The license plate on the back: they used a long screw that hit the paint and with the vibration took paint off
After 4 days I called them to get any info and they told me that the key for the wheels was still missing but that I could have bring the car anyway.
I passed by in the afternoon and at the moment of the delivery I noticed that:
1) Both license place weren’t fixed – nobody even took a look at them at all – Ron (the service guy took the car back for 15 min)
2) The door (rear back right) has been mounted what I think wrongly or not in the right way because while driving there’s a noise coming from it all the time
3) When closing that door you can clearly hear a plastic sound, like something is touching the paint / the lock (that sound is not happening on the other 3 doors)
4) That day I was supposed to take the car out in Kelowna (for the weekend) but I had to leave it at home because I don’t have the key to remove the wheels if something happens) – They said “well there’s a Ford road service you can call in case”…
5) While riding the car is not locking itself automatically
Now I told them, once again, how disappointed I am about this whole service and I asked few times already to talk with the Sales Manager and with the General Manager.
NOBODY ever came to me to talk.
As per today I’m still waiting for them to call me about the wheel’s key and how to address the door noise.
After posted a REAL experience review on google, the guy Tony T (signed as Sales Manager, not listed on their website) titled me as cyber bully, posting basically that I made all of this up etc. etc. (he doesn't even know me and he doesn't even know what happened)
Absolutely bad experience and I do not recommend this Company to anyone.
Working now with Ford Canada (and my lawyer) to have this resolved once for all.
"First Time Purchase "
As first time new car purchasers, my fiancé and I were delighted with the experience of purchasing our new 2018 Ford Escape. Peter made us feel at ease, and let us see a variety of vehicles, even going as far as pulling them out of their parking spots to let us see each and every car in a bit more open area.
Peter was kind, light-hearted and didn’t make us feel pressured into making any decisions. He was up front about the previous ownership of the vehicle we decided on, and even printed off the reports for us to keep. When we had further questions, he brought Wes over to meet with us and discuss the vehicle further.
It was so nice, being first time buyers, to have a pressure-free and up front conversation about our new purchase.
We highly recommend Peter, and the entire Key West team, to help you find your new vehicle!
- Michael M
We recently purchased a new Ford Escape and were impressed with the friendly and courteous service. Lino and Wes were very helpful and knowledgeable. They patiently and confidently answered our many questions and guided us through the process with ease. Thank you also to Jeff who promptly assisted us when we returned the next day with a couple of questions when Lino and Wes were not available. Overall, we appreciated the attentive service from all staff from our initial visit through the financing and insurance.
"2015 Ford Mustang"
Everything about my trip to Key West was great, Peter Olson, Wes Upton & Nicholas Terezakis were amazing to deal with. Super patient guys with a knack for customer service, never once did I feel like I was at a normal dealership, these guys made the car buying process super easy and not stressful.
Erick was very friendly and personable and it was a pleasure to do business with him. I would recommend him and Key West if you’re looking for a vehicle.
"Patient and Kind"
- Happy with the Flex
I was extremely happy with most of the folks I spoke with during my time at Key West. It took me 3 days of visiting the dealership to make sure I was making the right decision on the vehicle for my needs and my budget. All staff but one understood that this purchase wasn't an easy one to make within my budget. Peter Olsen, Michael Nokes and Robert Klaus really understood why I needed to take my time and research all my options. I appreciated their kindness and patience and didn't feel at all pressured into the sale.
Was looking to trade in my vehicle and found a mustang I really wanted. Staff worked with me to find an outcome that was a win-win for both parties. Would definitely reccomend.
"Good customer service"
Was very happy with my experience at key west ford. I went to many different dealerships and this is the only dealership that did not feel like they were trying to rip me off.