Wes Upton

Wes & Ian are 2 managers who do not know who to even handle their own mistakes.they ask people to pay more than the agreed price saying we made a mistake! They don't care about customers and even don' handle their own mistakes.they ask people to pay more than the agreed price saying we made a mistake! They don't care about customers and even don't care about FORD 's reputation. More

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Buying a new vehicle is never easy, but Ivan Matulik, Jerry, and the rest of the team made the process as easy as possible. They were both great to deal with, super helpful and knowledgeable. I would def Jerry, and the rest of the team made the process as easy as possible. They were both great to deal with, super helpful and knowledgeable. I would definitely recommend seeing Ivan or Jerry at Key West Ford! More

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i bought my new mustang gt cali special there ,got a screamin good deal ! love the service and my salesperson ALAN ! love my car and a great place to get your car! screamin good deal ! love the service and my salesperson ALAN ! love my car and a great place to get your car! More

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Bought the vehicle 3 years ago with message from Sales rep that it came with free gps update. That was a lie. You pay $300 something for the 5 year map update. I then checked with the sale manger to see i rep that it came with free gps update. That was a lie. You pay $300 something for the 5 year map update. I then checked with the sale manger to see if he could do something on this. Not only did I get a big No, the sale manager even said why he would care about a customer that was 3 years ago. I was astonished! And he said said he WOULDN"T do anything if I was not happy anyway, otherwise he could get me one time internal price for the map update. but you will still need to pay something and HAVE to be happy with it! The fact is i was eligible for a free map upgrade a month ago ( within 3 year warranty). But of course I didn't know that, coz nobody told me and i thought it was free anyway. Very dissapointed with this Keywest store! More

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Jag and Wes were really great. They made the whole process of trading in and purchasing my new truck very smooth. Very pleased with it. process of trading in and purchasing my new truck very smooth. Very pleased with it. More

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Found me an Explorer ST Full marks to Key West Ford. I live in the Okanagan and wanted to buy a new Explorer ST but they are like gold dust, very hard to find. The four Ford Full marks to Key West Ford. I live in the Okanagan and wanted to buy a new Explorer ST but they are like gold dust, very hard to find. The four Ford dealers I contacted locally could not find me a red or magnetic ST anywhere in Western Canada. So I turned to AutoTrader and saw that Key West Ford had a magnetic grey ST on delivery in ten days. I spoke to Peter Olson on the phone and he confirmed it had all the options I was looking for. Peter and his Sales Manager, Wes, agreed a price for my trade in over the phone and ten days later I made the trip to New Westminster to pick up my brand new ST - just 9 kms on the clock. Great job guys. Highly recommended. More

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Excellent Straightforward Service and Good Pricing My experience purchasing a 2019 Ford Transit Connect from this dealership was excellent. First contact with Robert Klaus was prompt and informative an My experience purchasing a 2019 Ford Transit Connect from this dealership was excellent. First contact with Robert Klaus was prompt and informative and all additional correspondence was respectful and professional. Robert gives car dealers a good name - honest, personable and completely transparent, never pushy or overbearing. During our conversation on price and trade-in, Robert and Sales Manger, Wes, worked really hard to give me the best deal they could on my trade-in. They doubled other trade-in offers that i had received from other dealerships. We found a newer vehicle in my price range and a fair trade-in value and made a deal. I traveled from Vancouver Island to complete the deal and Robert came in on his day off to see me personally. Everyone in the dealership was helpful, friendly, honest and professional. They were a pleasure to deal with. I wasn't sure what to expect without having a final deal in place before I left the island, but they were good to their word and we concluded our business as we discussed on the phone. I would highly recommend Robert and the team at Key West Ford to anyone. When looking for a new or used car I suggest contacting Robert Klaus directly. More

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Traded in my f-150 got a 2019 convertible mustang gt Peter came in 3 hours early to meet me and show me the car super nice super honest was easy to deal with Peter came in 3 hours early to meet me and show me the car super nice super honest was easy to deal with More

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Johnny was fantastic, very helpful,;found us a vehicle that we were very happy with.. I highly recommend him and would definitely consider him the next time I buy a new car! that we were very happy with.. I highly recommend him and would definitely consider him the next time I buy a new car! More

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Was a great experience from the test drive, to signing the paperwork. The team at key west ford where easy to talk to and where willing to help as much as I needed, but also didn’t hassle me when I took m the paperwork. The team at key west ford where easy to talk to and where willing to help as much as I needed, but also didn’t hassle me when I took my time. More

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