Tim Polley | Page 6

Exceptional Customer Service I have been a Finch customer since June/July 1999. Over this time, I have purchased and/or leased approximately 8 vehicles. Everytime I have p I have been a Finch customer since June/July 1999. Over this time, I have purchased and/or leased approximately 8 vehicles. Everytime I have purchased, I have been treated with the highest level of respect and satisfaction. I have received the best service possible from beginning to end of my purchases and beyond. The after sales customer service I have received from any of my sales consultants has been second-to-none. Over the years, I have dealt with Hass Hijazi (now partner of Finch Hyundai) and Kevin DiBrita (whom I have dealt with for the past 6 vehicles). Both Kevin and Hass treat me better than family. They are always available to assist with any question or problem at hand. The reason I came to Finch in 1999 was for service on my 1988 Pontiac Tempest, which I had purchased from another local GM dealer (which is no longer in business). The service advisor I reached on June 30, 1989 was Phil Jackman. This gentleman waited at the dealership until I arrived (approximately 6 pm which was after the dealership and service department were closed). Upon arriving, Mr. Jackman supplied me with a loaner vehicle for the long weekend at no charge. On the following Tuesday morning, I received a call from Phil telling me that parts had to be ordered to complete my repair and to continue using the loaner until my car was completely repaired. Due to a delay in parts being shipped to the dealer, my repair was not completed for approximately 10 days. When I returned to pick up my vehicle, I was informed that there was absolutely no charge as it would all be covered under warranty, including the loaner. I was very impressed. Based on the service satisfaction I had, when I again had problems with the Tempest in 1992, I had it towed to Finch for service late in the evening. While waiting for my wife to pick me up at the dealership, I noticed a 1992 Pontiac Grand Am on the lot that I liked. The next morning when the service department called and informed me of the repairs necessary, I decided it was time to replace the Tempest. I approved the repair and requested the service advisor to transfer me to the sales department. My call was picked up by Hass Hijazi. I let Hass know which vehicle I was interested in. Whereas, I was at work at the time without a vehicle, Hass offered to pick me up in the 1992 Grand Am when I was done work. I test drove the vehicle back to the dealership. I paid for my repairs and began the paperwork to trade-in the Tempest and purchase the Grand Am. Over the years, I continue to visit Finch for all my repairs and purchases. I will not even consider another dealership. ALL of the Finch employees are courteous and go above and beyond in every area of the sales and service process. I enjoy my visits. I have made many longterm friends at the dealership over the years. I would recommend the Finch dealerships to any and all who are interested in purchasing and/or service their vehicles. I look forward to many more years of vehicles and service from Finch. Regards Chris Mortlock London More

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Jody to buy and Tim to maintain, the best in London! Hi, We looked at every truck on the market over six months, the F150, the Ram 1500, ect. I had the best customer service experience with Jody and she Hi, We looked at every truck on the market over six months, the F150, the Ram 1500, ect. I had the best customer service experience with Jody and she gave me the best deal in London on what has been a great truck (2013 Sierra) . Tim in the service bay is pleasant and very helpful, he gets our vehicles in and always does it with a smile. Shop around like I did but make sure you go see Jody before you buy. If you need work, go see Tim, Your experience will be great! Rob and Pam Harbottle More

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20 Years 10 new vehicles from Finch The title speaks for itself. We must have a lot of confidence in Finch to keep coming back for more. Craig is a one of a kind, great guy to deal wit The title speaks for itself. We must have a lot of confidence in Finch to keep coming back for more. Craig is a one of a kind, great guy to deal with. Came in to look on Tuesday and drove home in the new truck on Thursday. You will never find a more dedicated friendly staff to deal with...more like family if you ask me. Jordin if you are reading this...see you in 8 months, lol More

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Great Service I've dealt with this dealership for many years for service, but this was the first time I purchased a new vehicle. Tim and Craig did an awesome job fi I've dealt with this dealership for many years for service, but this was the first time I purchased a new vehicle. Tim and Craig did an awesome job finding me something that fit my family's needs. Rich took the time to make sure I was fully aware of all the warranty options available. Nothing but good things to say about the people at Finch Chevrolet. More

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Excellent Service The personal service and care of Tammy that was provide and the care she takes in pleasing the customer. I would highly recommend her in future and p The personal service and care of Tammy that was provide and the care she takes in pleasing the customer. I would highly recommend her in future and plan to continue to grow my use of this dealership. Between her and Tim Polley I find I can plan and forget as they handle all and get back to me rather than me chasing them. Truly excellent More

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Great Service I have an older vechile I have had a couple issues with this vechile and my dealings with Tim Polley have all been very favorable. I always know I am I have an older vechile I have had a couple issues with this vechile and my dealings with Tim Polley have all been very favorable. I always know I am in good hands and trust his recommendations. I will be upgrading this vechile in the next 12 months. I will be looking to Finch GMC for my new vechile mainly because of my experience with Tim. More

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I will deal ONLY with Finch Chevrolet Cadillac Buick! I went to the dealership to present a letter I received from General Motors regarding buying a new car. I wanted to crunch some numbers and see if som I went to the dealership to present a letter I received from General Motors regarding buying a new car. I wanted to crunch some numbers and see if something could be worked out. Six hours later I bought a new car. From beginning to end I was treated like a king! Paul Duerden is a great salesman. Very accommodating and answered all my questions to my satisfaction. Also I would like to thank Chris Ouellette in finance. He made everything crystal clear. No pressure what so ever! On a side note I didn't deal with Tim Polley this day but I have in the past and he is excellent. Brian Finch should be very proud of the team that works for him. All my future business will be with this dealership and the 3 individuals I mentioned above. It is my pleasure to recommend Brian Finch Cadillac Buick GMC. I have already started talking to friends of mine who are looking to buy a new car. I know they will thank me later. Sincerely, Tom Chambers. More

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I always look forward to my time spent at Finch Chev. From the friendly service advisors that greet you at the door to the great ladies, especially Catherine, who are so helpful in setting up appointments From the friendly service advisors that greet you at the door to the great ladies, especially Catherine, who are so helpful in setting up appointments. Since 1997, when I bought my first car from Finch, I can't say I have had one disappointing experience. Craig Stott has been there to make the new car buying experience go very smoothly. If you are looking for a great salesman who will never let you down, I highly recommend you see Craig. Thanks a lot guys. Keep up the great work. More

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Great Work Tim! What a breath of fresh air it is to deal with someone you can trust! Tim has always been exceptional in his work and character. He makes a client feel What a breath of fresh air it is to deal with someone you can trust! Tim has always been exceptional in his work and character. He makes a client feel at ease and only recommends what they really need. You can tell Tim really cares about his work and his customers and always tries to do his best! Great work, see you again soon! More

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Tall drink of Lemonade!! As always, Craig has been helpful. This process has been a breeze! We're really happy and eager to drive our new Chev Spark...in lemonade. How cool!! As always, Craig has been helpful. This process has been a breeze! We're really happy and eager to drive our new Chev Spark...in lemonade. How cool!! This was our third purchase and we wouldn't consider going anywhere else! Won't be for awhile, but we'll see you for our next one Craig!! More

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