Terry McCrystal | Page 3

Check Engine light - Poor Service experience I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Pe I brought in my 2012 Sierra for a diagnoses of a check engine light. The technicians scan revealed the code was a Engine Oil Pressure Sensor Range/Performance issue. I indicated to the Service Advisor that I had this same issue a year ago at which time they replaced the oil lines. The recommended course of action was to change the oil as it was at 13% life left. During the mechanical inspection portion of the oil change I was notified the transfer case was leaking and the seal needed replacing, and was handed a quote for over $300. I was a bit surprised the staff did not perform the due diligence to check the warranty status of my vehichle before handing me a quote and then having to tell them I have extended warranty which in the end covered the cost of the repair as this was something they did a few months prior on an unrelated issue. In the grand scheme of things this was minor and ok'd the transfer case repair which I was told could be done by the end of the day and proceeded to get a shuttle ride home as it was mid morning. Shortly after getting home my phone rang and was informed it was more than just the one seal and my vehichle would not be ready until the next day. The next day I was notified repairs were complete and my vehichle was ready. After settling the invoice, I jumped in my vehichle and the check engine light was still on so I headed back inside to inform the the service desk. The response from the service supervisor was "You will need to bring it back in next week".....no effort to even say "pull it inside and we'll scan it to see if it's the same code". All this after their initial diagnoses did not solve the problem, my vehicle sat in their shop for over a day on other warranty work, and I didn't even leave the lot without the initail problem being resolved. It's funny how Capital has no issue to call monthly to come trade in my vehicle because American buyers are lining up to pay top dollar for my truck. The ironic part is I may finally be ready to look at upgrading and this latest service visit may very well jeopardize me being a repeat Capital customer. More

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ONLY THE BEST !!!! This is now the Third Vehicle in three years we have bought from the awesome team at capital GM. Terry was top notch and Jay was second to non, the This is now the Third Vehicle in three years we have bought from the awesome team at capital GM. Terry was top notch and Jay was second to non, the finance department was quick, prompt and efficient and was very clear in every detail and put me in a no pressure situation when deciding what was best for us. More

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No customer appreciation After buying 5 vehicles ($235000) in 5 years there was absolutely no customer appreciation. The most recent purchase came with half a tank of fuel an After buying 5 vehicles ($235000) in 5 years there was absolutely no customer appreciation. The most recent purchase came with half a tank of fuel and not even $100 off or anything was given. Was looking for a set of winter tires for the appreciation and all they came back with was the full cost of the tires with no discount. More

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Envision enthusiast Terry,Ron & Matt have been exceptionally awsome to deal with!! Would highly recommend these three men!! Service throughout the years when dealing with Terry,Ron & Matt have been exceptionally awsome to deal with!! Would highly recommend these three men!! Service throughout the years when dealing with Josh has been top notch! More

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Great dealership Everything was great fun and easy to deal with no hassle got exactly what I wanted Terry was the best salesman Iv dealt with in a long time a real g Everything was great fun and easy to deal with no hassle got exactly what I wanted Terry was the best salesman Iv dealt with in a long time a real good guy More

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Bought a new truck! Terry was phenomenal and I’m completely satisfied with my purchase from Capital GMC. He went out of his way to get my truck to me early and it looks g Terry was phenomenal and I’m completely satisfied with my purchase from Capital GMC. He went out of his way to get my truck to me early and it looks great. More

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Quick, easy, amazing service and staff My salesman Terry had the exact car for me picked out, good pricing, good service, was a hassle free experience through and through. Would definitely My salesman Terry had the exact car for me picked out, good pricing, good service, was a hassle free experience through and through. Would definitely recommend heading in for anyone in the market! More

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Transmission shifting issues Brought my truck in for the 4th time I believe, for shifting problems. Have always had a fantastic response to any service/sales issues. These people Brought my truck in for the 4th time I believe, for shifting problems. Have always had a fantastic response to any service/sales issues. These people have always done their best to try and resolve any issues I’ve ever had. Unfortunately without codes appearing they have been unable to resolve the problem. More

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Totally satisfied When we stopped at the dealership we had a chat with our salesman and quickly after talking to him, he was able to help us with what we were looking f When we stopped at the dealership we had a chat with our salesman and quickly after talking to him, he was able to help us with what we were looking for. Terry helped us find the right vehicle that fits our needs. We had made arrangements for a test drive and were completely satisfied with what we had chosen. From the first time we talked to Terry to the moment we left with our new purchase we were completely satisfied. Thanks Terry More

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Amazing Experience Absolutely fantastic sales, finance and service team! Terry was great to work with, as was Jona. It was a bonus to be introduced to some of the serv Absolutely fantastic sales, finance and service team! Terry was great to work with, as was Jona. It was a bonus to be introduced to some of the service team as well, definitely puts faces to names and makes you feel like more than a number. More

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