Sylvia Donovan | Page 38

All they care about is making the sale, nothing else! I purchased a used RAV4 Hybrid at the beginning of 2019. It was advertised with remote start, but the vehicle didn't actually have it. I was given a y I purchased a used RAV4 Hybrid at the beginning of 2019. It was advertised with remote start, but the vehicle didn't actually have it. I was given a yellow "WE OWE" slip for a remote start to be installed, and was told it may need to be an aftermarket one instead of factory because Toyota had discontinued the remote start for this model, which I understood and am okay with. It's now May 2020, and I still haven't received my remote start. Initially I was able to in contact with my salesperson at Toyota, and they were going to schedule in a timeslot to get the aftermarket remote start installed, but they never did and never called me back. Since then I've sent several emails with no response from Toyotatown or the sales person I emailed. I've phoned several times. I left a voice message on my salesperson's phone and didn't receive a call back. A second time I was sent to the service department and was told to leave a message on the service manager's phone, and that they would definitely call back. I never got that call. I must say during the buying process I was very impressed with the service I received from Andrew de Coning in Finance. He was very professional and didn't push to sell me any of the extended warranties and services. I was, however, pushed very hard by someone else to buy extended warranties while I was signing my purchase agreement, which I did not appreciate. For salespeople who aren't supposed to be earning a comission, they sure like to try to suck every penny out of you. It's very clear to me that Toyotatown, or at least some of the salespeople, only care about getting the sale, and once the sale has been made, they don't care. There is no way I will never buy another vehicle from Toyotatown again. More

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Car Maintenance Was in recently and had Todd for my service advisor. As always he was very pleasant and efficient. Have known him for many years and does a terrific j Was in recently and had Todd for my service advisor. As always he was very pleasant and efficient. Have known him for many years and does a terrific job. Vehicle in and out in no time even though going thru pandemic procedures as well. Thanks so much. More

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Excellent Service and very accomodating Sylvia has been a pleasure to work. This is my second vehicle purchased. Toyotatown was able to accommodate my delivery even during a pandemic! I will Sylvia has been a pleasure to work. This is my second vehicle purchased. Toyotatown was able to accommodate my delivery even during a pandemic! I will definitely be back! More

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Excellent Service The sales and service provided by ToyotaTown is excellent. I have had 3 Toyota and 1 Lexus vehicles from this firm and have never had a problem. Fra The sales and service provided by ToyotaTown is excellent. I have had 3 Toyota and 1 Lexus vehicles from this firm and have never had a problem. Frank Cercelli and Sylvia Donovan are great people to deal with and I would highly recommend them More

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this was a great experience from the time i walked in the door until the time i left the dealer ship with a new car was a great experience would recommend the dealership to any from the time i walked in the door until the time i left the dealer ship with a new car was a great experience would recommend the dealership to anyone More

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A very exciting and pleasant experience. Buying your first new vehicle can be a very expensive scary experience, but having the pleasure of working with Sylvia Donovan made it a lot easier. Buying your first new vehicle can be a very expensive scary experience, but having the pleasure of working with Sylvia Donovan made it a lot easier. Sylvia is quite knowledgeable and courteous and makes you feel at ease, there are so many features on a new vehicle and there is a lot to learn, she was very patient and always courteous, as was Vladimir Stepancev, very informative in explaining the extended warranty More

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Sylvia Donavan is very helpful and knowledgeable. It was a pleasure to work with her as she made car buying easy. I would highly recommend her. a pleasure to work with her as she made car buying easy. I would highly recommend her. More

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Always satisfied with Toyota Town. Although I live a short distance away from the Toyota dealer in north London, I am loyal to Toyota Town because of the professional approach to every Although I live a short distance away from the Toyota dealer in north London, I am loyal to Toyota Town because of the professional approach to every aspect of purchasing a car to servicing it. More

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Leased a 2020 Lexus IS 350 F Sport I have leased 9 vehicles in the past 20 years from Sylvia. She is always quick to provide details, extremely knowledgeable and always ensures the bes I have leased 9 vehicles in the past 20 years from Sylvia. She is always quick to provide details, extremely knowledgeable and always ensures the best value. More

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2020 Corolla Thanks Sylvia Donavon at Toyota Town!! I love my new 2020 Corolla. What a smooth ride. All the new fetures are great!!. I have been with T. Town for m Thanks Sylvia Donavon at Toyota Town!! I love my new 2020 Corolla. What a smooth ride. All the new fetures are great!!. I have been with T. Town for many of years and with Sylvia. She always gives me a great deal!! Thank you Caroline Y. More

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