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Steve Lord
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Steve Lord | Page 3
Service Advisor/Body Shop Manager
Whitby Toyota
1025 Dundas Street West
Whitby, ON L1P 1Z1
58 Reviews
Hi there, I'm Steve! I have been working for Whitby Toyota for over 35 years. Working in the Service Department for such a long period of time has given me the ability to connect with my clients on a regular basis. Many I know on a first-name basis, and it has been a pleasure of mine to develop and foster these relationships over the years. In addition to being a Service Advisor, I am also the Body Shop Manager at Whitby Toyota, and manage all repairs, estimates and connections with insurance companies. In my free time I enjoy woodworking, spending time with my family, and cottaging. Feel free to reach out to me at any time. I'd be more than happy to answer any questions you may have. Direct: 289.539.0377 x 218 Email: steve.lord@whitbytoyota.com
Read moreDealership Experience
30 yrs, 11 mos
Industry Experience
41 yrs, 9 mos
Specialties & Trainings
Body Shop Estimations
Service Advising
Toyota University
Languages Spoken
English
Employee Video
58 Reviews
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58 Reviews of Steve Lord
June 12, 2021
Your service leaves a lot to be desired and the lake of proper Cooperation. Your salesman’s words are some what hollow and invalid. Shameful proper Cooperation. Your salesman’s words are some what hollow and invalid. Shameful More
by Trippletime
Other Employees Tagged: Chris Hiebert, Lyra Benedicto, Anthony Forbes , Burt Agard, Ian Kingsley
Helpful 
May 08, 2021
Excellent customer service, with work performed accurately the first time. Would definitely give them first look for buying of servicing my next car. Highly recommended. accurately the first time. Would definitely give them first look for buying of servicing my next car. Highly recommended. More
by tj999
May 02, 2021
Staff are curtesy and service was completed faster than expected. Why review has to be more than 25 words? With this stupid guideline, should’ve take away one star🤣 expected. Why review has to be more than 25 words? With this stupid guideline, should’ve take away one star🤣 More
by EH
Other Employees Tagged: Debbie Reed, Brian Chung, Jessica Medeiros, Gord Sasse, Jason Ells
February 03, 2021
We have NEVER had anything but positive experiences when we take our Toyotas in for servicing! From the friendly smiling face of G the G (Gord the Greeter) to the excellent service tech Steve and Debbie we take our Toyotas in for servicing! From the friendly smiling face of G the G (Gord the Greeter) to the excellent service tech Steve and Debbie always pops over with her big smile. Dave popped by with a friendly hello this time and as always Keith whom we have known forever, was his accommodating self. What a great staff!!! More
by dyments5
Other Employees Tagged: Sam Khan
January 31, 2021
I have been a customer with Toyota for 5 years. I love their service and treatment. Sam in sales always makes me come back due to his customer service. The service team is always cheerful, kind, and ver their service and treatment. Sam in sales always makes me come back due to his customer service. The service team is always cheerful, kind, and very knowledgeable. I am very happy with my new 2021 purchase More
by ythompson12
Other Employees Tagged: Keith Kelly, Amanda Moore, Cameron Slater, Gord Sasse , Burt Agard, Sam Khan
January 15, 2021
All the people at Whitby Toyota go out of their way to help you. Down to earth, great considerate people!! This is a Fabulous dealership!! help you. Down to earth, great considerate people!! This is a Fabulous dealership!! More
by Robert
Other Employees Tagged: Andrew Ward, Brian Chung , Burt Agard, Keith O'Neil
December 04, 2020
I have dealt with many dealerships including GM, Honda, Toyota and Mercedes, Whitby Toyota is by far the best in terms of service, efficiency and most importantly, honesty Toyota and Mercedes, Whitby Toyota is by far the best in terms of service, efficiency and most importantly, honesty More
by Chanterelle
Other Employees Tagged: Leo Romero, Cameron Slater
December 02, 2020
Quick responses and great service. Always willing to go the extra mile and they don't try to upsell anything that is not required. Customer service first before Customer selling. the extra mile and they don't try to upsell anything that is not required. Customer service first before Customer selling. More
by rmachanda
Other Employees Tagged: Debbie Reed, Cameron Slater, Brian Chung, Jessica Medeiros , Burt Agard, Sam Khan
November 19, 2020
Amanda and Steve facilitated a repair on my vehicle after a collision. The customer service I received was phenomenal. They both went well above and beyond to ensure both me and my car were well taken care o a collision. The customer service I received was phenomenal. They both went well above and beyond to ensure both me and my car were well taken care of. I am beyond satisfied with the quality of work and the entire experience from start to finish. Thank you both for all of your hard work More
by MrsNicholson
Other Employees Tagged: Amanda Moore
October 17, 2020
Service is wonderful. They always make you feel comfortable and they always take the time to explain what your needs are when it comes to service. comfortable and they always take the time to explain what your needs are when it comes to service. More
by Joan
Other Employees Tagged: Debbie Reed, Amanda Moore, Andrew Ward, Cameron Slater, Brian Chung , Ian Kingsley
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