Steve Lord | Page 6

Amazing service and great staff!! Purchased our 2015 Rav4 from Gary, he's super knowledgeable and very friendly. Always a great experience at Whitby Toyota! We have been servicing our Purchased our 2015 Rav4 from Gary, he's super knowledgeable and very friendly. Always a great experience at Whitby Toyota! We have been servicing our Toyotas there since 2005 and have never had a bad experience. All service staff are wonderful to deal with and very knowledgeable. More

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Purchase of my 2015 Toyota Sienna FWD Limited The van sells itself because of the Toyota Kaizen principle (constant improvement). 1st car was a 88 Celica GTS 3-dr and it had 612,000km when i sold The van sells itself because of the Toyota Kaizen principle (constant improvement). 1st car was a 88 Celica GTS 3-dr and it had 612,000km when i sold it for $2,400 2nd car is a 02 Camry-Solara and it has 427,000km - Like new, no issues and still use it. The Sienna is my 3rd Toyota and obtained with 16km on it. Drove it and what an experience. Wow in some many areas. Gary in sales spent time explaining and demonstrating how to use the various controls. All the staff at Whitby helped me with my questions and all helpful and considerate. I've been with Toyota since 1988 and have worked with the dealership(s) in the US and Canada to service with Toyota parts ONLY. I recommend this dealership. Jimmy Fernandes More

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Words can not express the professionalism and dedication that the Toyota employees show to their customers. My Sales Representative Sam was awesome and attentive! The facility is very clean and the delive that the Toyota employees show to their customers. My Sales Representative Sam was awesome and attentive! The facility is very clean and the delivery and inspection of my new vehicle was very prompt and informative. Thanks Sam for your prestige and excellent service! More

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Second to None! I just received my fourth brand new car from Whitby Toyota. My husband as well as our son, have also purchased all their cars from Whitby Toyota. Ov I just received my fourth brand new car from Whitby Toyota. My husband as well as our son, have also purchased all their cars from Whitby Toyota. Over the years we have done some comparison shopping and there is NO dealership that even comes close to the service, reliability, flexibility, price, and quality of professionalism. I have had the opportunity to meet many of the staff members over the years and all have been terrific. The staff truly know their products and are willing to take the time to explain what you need to know as a customer. The good thing is that I am confident that my car will receive excellent follow-up service in the years to come. The team in the service department will bend over backwards for their clients. I am so happy to give Whitby Toyota a 'five star' rating! More

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Very Satisfied Thorough explanation of the vehicle and very good customer relations. I felt comfortable in that I was being treated with honesty and fairness never Thorough explanation of the vehicle and very good customer relations. I felt comfortable in that I was being treated with honesty and fairness never before experienced with other dealerships. More

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Gary Brown Gary knew I was looking at the 2013/14 Avalon for at least three months, but he never attempted to pressure me or push the sale in any way. I think w Gary knew I was looking at the 2013/14 Avalon for at least three months, but he never attempted to pressure me or push the sale in any way. I think we both agreed that the car sold itself, and as a consequence all he had to do was wait for the right moment. When I eventually decided to go ahead (or rather, my wife did...) Gary proved himself to be a true professional, dealing with the details of the purchase and also with my more unusual suggestions which arose from an admitted ignorance of modern technology. Bearing in mind my far too numerous visits to the dealership his tolerance was exemplary, and his cheerful friendliness never flagged. Being a customer of Whitby Toyota for nearly twenty years, it is easy to build up a rapport with the service staff, but visits to the sales side tend to be few and far between. From my experience of this sale, I consider that Whitby Toyota is fortunate in having Gary Brown on their staff and trust that their association will be of long standing. More

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Very friendly, and efficient staff. The service centre is clean, very professional and the waiting area is comfortable with lots of refreshments and informative newsletters. is clean, very professional and the waiting area is comfortable with lots of refreshments and informative newsletters. More

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