Steve Lord
Steve Lord at Whitby Toyota
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Steve Lord | Page 5

Service Advisor/Body Shop Manager

Whitby Toyota

1025 Dundas Street West
Whitby, ON L1P 1Z1

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5.0
57 Reviews

Hi there, I'm Steve! I have been working for Whitby Toyota for over 35 years. Working in the Service Department for such a long period of time has given me the ability to connect with my clients on a regular basis. Many I know on a first-name basis, and it has been a pleasure of mine to develop and foster these relationships over the years. In addition to being a Service Advisor, I am also the Body Shop Manager at Whitby Toyota, and manage all repairs, estimates and connections with insurance companies. In my free time I enjoy woodworking, spending time with my family, and cottaging. Feel free to reach out to me at any time. I'd be more than happy to answer any questions you may have. Direct: 289.539.0377 x 218 Email: steve.lord@whitbytoyota.com

Dealership Experience

30 yrs, 11 mos

Industry Experience

41 yrs, 9 mos

Specialties & Trainings

Body Shop Estimations

Service Advising

View more specialties & trainings

Languages Spoken

English English

Employee Video

5.0

57 Reviews

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57 Reviews of Steve Lord

August 10, 2017

Dealership Rating
Employee Rating

Always Amazing Service They service advisors always listen well to identify the issue and then offer great solutions to fix the problem immediately and go the extra mile to More

by Katmue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tony the Shuttle car driver, lady at the cash out desk

Aug 10, 2017

Whitby Toyota responded

Thats great to hear thanks very much for your kind review we really appreciate your business & look forward to your next visit!

April 05, 2017

Dealership Rating
Employee Rating

Fantastic Customer experience We just picked up our 8th vehicle from Whitby Toyota . Gary Brown is a professional and and is an asset to not only Whitby Toyota but also the Automot More

by Blackricky1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miles Shrider , Gary Brown, Ian Kingsley, Keith O'Neil

Apr 20, 2017

Whitby Toyota responded

Thanks once again Don & Cheryl for choosing Whitby Toyota! We really value your business and are honored that you chose us time & time again we really appreciate it thanks & enjoy your NEW 2017 Tacoma!!

December 07, 2016

Dealership Rating
Employee Rating

Terrible service Was supposed to get a ride home while waiting for winter tires and oil change...nothing. been sitting over an hour and sick so not impressed...then so More

by Screwthis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

November 21, 2016

Dealership Rating
Employee Rating

Above and Beyond Car Service! We love this dealership! We are always blown away by the excellent care taken on our car and the little extras they do at no charge like a free profes More

by K8alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Moore , Art Schwartz

Dec 03, 2016

Whitby Toyota responded

Dear K8alex, We are blown away by YOU...the Loyalty, the kind words...the awesome review...THANK YOU & thanks for sharing your experience & choosing us we really appreciate it...looking forward to your next visit!!

October 28, 2016

Dealership Rating
Employee Rating

Great experience at Whitby Toyota The wife and myself just purchased a new 2017 RAV-4 from Whitby Toyota. The sales associate Andrew Ward was awesome. We had been in a couple of mont More

by Happy Camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Kelly, Andrew Ward

Nov 03, 2016

Whitby Toyota responded

Thanks again for choosing us for your New Rav4 we really appreciate your business and hope you enjoy your new Rav4 for many years to come!

April 08, 2016

Dealership Rating
Employee Rating

Pearce Is Like Family We just purchased the 2016 Rav 4 from Pearce which is the second vehicle our family has bought from Whitby Toyota. Pearce has, time and again, proven More

by tomholub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Kelly, Amanda Moore, Kevin Wadsworth, Brook Hutchinson , John Farley, Mark Hardyal, Pearce Herder, Keith O'Neil, Art Schwartz

Apr 11, 2016

Whitby Toyota responded

Hi tomholub, Thanks for choosing Whitby Toyota Scion once again we appreciate your continued business and loyalty & value your business...it's customers like you that our dealership was built on and words cannot express our gratitude. We hope you enjoy your New 2016 Rav4 for many years to come and we look forward to your next visit!

March 02, 2016

Dealership Rating
Employee Rating

Exellent Product, Excellent Service, Excellent Dealership! I've been a customer of Whitby Toyota for almost 22 years since emigrating from UK. I'm still with them simply because I've not found a better dealers More

by English Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miles Shrider, Chris Hiebert, Leo Romero, Debbie Reed, Kevin Wadsworth , Pearce Herder, Ian Kingsley, Keith O'Neil, Lawrence Orde, Art Schwartz

Mar 02, 2016

Whitby Toyota responded

Thanks so much for your kind words Dave! We truly appreciate not only your loyalty for the last 22yrs but also your recommendation to friends and family - Its customers like you who we have built our business on over the years THANKS DAVE!

December 22, 2015

Dealership Rating
Employee Rating

Sales and service at Whitby Toyota for 15 years In the past 15 years we have purchased several new and used vehicles from Whitby Toyota. It's a good feeling when you go into the sales or service dep More

by Highlander2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Marshall, Leo Romero, Amanda Moore , Pearce Herder, Keith O'Neil, Art Schwartz

July 11, 2015

Dealership Rating

Great dealer On my 4th vehicle from them. Easy to deal with and not overly pressurised. Service department is efficient and friendly and dont tend to upsell you More

by DGS1301
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Moore , Keith O'Neil, Art Schwartz

May 01, 2015

Dealership Rating

Wonderful Thank you guys for all your help love and support with my newest Corolla, 2015 The best team in Whitby Ont. Cheers The Lupi family More

by The Team
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hiebert, Debbie Reed , Gary Brown, Ian Kingsley

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