Steve Lord | Page 5
Service Advisor/Body Shop Manager
Whitby Toyota
1025 Dundas Street West
Whitby, ON L1P 1Z1
Hi there, I'm Steve! I have been working for Whitby Toyota for over 35 years. Working in the Service Department for such a long period of time has given me the ability to connect with my clients on a regular basis. Many I know on a first-name basis, and it has been a pleasure of mine to develop and foster these relationships over the years. In addition to being a Service Advisor, I am also the Body Shop Manager at Whitby Toyota, and manage all repairs, estimates and connections with insurance companies. In my free time I enjoy woodworking, spending time with my family, and cottaging. Feel free to reach out to me at any time. I'd be more than happy to answer any questions you may have. Direct: 289.539.0377 x 218 Email: steve.lord@whitbytoyota.com
Read moreDealership Experience
30 yrs, 11 mos
Industry Experience
41 yrs, 9 mos
Specialties & Trainings
Body Shop Estimations
Service Advising
Toyota University
View more specialties & trainingsLanguages Spoken
English
Employee Video
57 Reviews
Write a Review57 Reviews of Steve Lord
August 10, 2017
Always Amazing Service They service advisors always listen well to identify the issue and then offer great solutions to fix the problem immediately and go the extra mile to They service advisors always listen well to identify the issue and then offer great solutions to fix the problem immediately and go the extra mile to ensure transportation logistics are in place during service. More
Other Employees Tagged: Tony the Shuttle car driver, lady at the cash out desk
April 05, 2017
Fantastic Customer experience We just picked up our 8th vehicle from Whitby Toyota . Gary Brown is a professional and and is an asset to not only Whitby Toyota but also the Automot We just picked up our 8th vehicle from Whitby Toyota . Gary Brown is a professional and and is an asset to not only Whitby Toyota but also the Automotive Industry . This is the experience you would like to receive but seldom do when purchasing a vehicle. Even the owner Ian Kingsley got involved and helped get the deal done. I would have no hesitation in recommending Whitby Toyota and especially Gary Brown to anyone. We always have our vehicles serviced here and it's been a great experience. Keep up the good work! 2017 Toyota Tacoma ? Don and Cheryl McDonald. More
Other Employees Tagged: Miles Shrider , Gary Brown, Ian Kingsley, Keith O'Neil
December 07, 2016
Terrible service Was supposed to get a ride home while waiting for winter tires and oil change...nothing. been sitting over an hour and sick so not impressed...then so Was supposed to get a ride home while waiting for winter tires and oil change...nothing. been sitting over an hour and sick so not impressed...then some lady comes in with her dog...why is this allowed? I'm allergic...so now on top of being sick my eyes are watering and itching. As well they tried to charge me for my oil change evendors though it's supposed to be included with my lease and extended warranty package. This is my first time bringing my new car in for servicing. Not impressed at all!!! Somebody could at least come tell me there is nobody to drive me home so I could have had a friend drive me but nope...nothing. here's to karma givon every last person I'm in contact with in this place my cold! Next time I get a Honda!! More
November 21, 2016
Above and Beyond Car Service! We love this dealership! We are always blown away by the excellent care taken on our car and the little extras they do at no charge like a free profes We love this dealership! We are always blown away by the excellent care taken on our car and the little extras they do at no charge like a free professional car wash or a free baby blanket just because. They are so great and never over price or over charge you for anything. This is a family dealership and we feel like one of the family. More
Other Employees Tagged: Amanda Moore , Art Schwartz
October 28, 2016
Great experience at Whitby Toyota The wife and myself just purchased a new 2017 RAV-4 from Whitby Toyota. The sales associate Andrew Ward was awesome. We had been in a couple of mont The wife and myself just purchased a new 2017 RAV-4 from Whitby Toyota. The sales associate Andrew Ward was awesome. We had been in a couple of months ago just looking and in no time Andrew had two models of the RAV-4 brought to the front for us to look at. Taking one for a test drive was no problem. After the test drive there was no pressure from Andrew and he was there to answer any and all of our questions. When we finally decided to buy, Andrew was the there to give us any advice and info required. In no time he had the model and colour of our choice on the lot and ready to go. The whole transaction was smooth and simple. I had bought a Toyota pickup from Andrew several years before so it was a no-brainer to work with Andrew once again. Great product, great dealer and great people. That's why we keep coming back. More
Other Employees Tagged: Keith Kelly, Andrew Ward
April 08, 2016
Pearce Is Like Family We just purchased the 2016 Rav 4 from Pearce which is the second vehicle our family has bought from Whitby Toyota. Pearce has, time and again, proven We just purchased the 2016 Rav 4 from Pearce which is the second vehicle our family has bought from Whitby Toyota. Pearce has, time and again, proven himself to be a courteous and caring sales professional. He truly HELPS you purchase your vehicle by pointing out options that you otherwise may not have considered. We appreciate his transparent and honest approach to the sales process and always feel comfortable doing business with him. We really do feel like we're a part of the family at this dealership. We are also impressed with the service department. They've always been helpful and recommend what is needed when it comes to getting the best possible service from our 2013 Sienna. Great job everyone! More
Other Employees Tagged: Keith Kelly, Amanda Moore, Kevin Wadsworth, Brook Hutchinson , John Farley, Mark Hardyal, Pearce Herder, Keith O'Neil, Art Schwartz
March 02, 2016
Exellent Product, Excellent Service, Excellent Dealership! I've been a customer of Whitby Toyota for almost 22 years since emigrating from UK. I'm still with them simply because I've not found a better dealers I've been a customer of Whitby Toyota for almost 22 years since emigrating from UK. I'm still with them simply because I've not found a better dealership....... anywhere! Toyota products speak for themselves but the impartial advice from a sales team whose product knowledge is not only exceptional but also delivered in a relaxed atmosphere is complemented by a Service and Parts team that are equally outstanding. The bottom line from the perspective of an existing or prospective customer is that this dealership is TRUSTWORTHY. I have never been let down or disappointed in any way in my 22 years of being their customer. They are effective, efficient and 100% committed to customer satisfaction. I've recommended this dealership both to work colleagues and personal friends. More
Other Employees Tagged: Miles Shrider, Chris Hiebert, Leo Romero, Debbie Reed, Kevin Wadsworth , Pearce Herder, Ian Kingsley, Keith O'Neil, Lawrence Orde, Art Schwartz
December 22, 2015
Sales and service at Whitby Toyota for 15 years In the past 15 years we have purchased several new and used vehicles from Whitby Toyota. It's a good feeling when you go into the sales or service dep In the past 15 years we have purchased several new and used vehicles from Whitby Toyota. It's a good feeling when you go into the sales or service departments and everyone knows your name. We currently have a Highlander and a Solara. More
Other Employees Tagged: David Marshall, Leo Romero, Amanda Moore , Pearce Herder, Keith O'Neil, Art Schwartz
July 11, 2015
Great dealer On my 4th vehicle from them. Easy to deal with and not overly pressurised. Service department is efficient and friendly and dont tend to upsell you On my 4th vehicle from them. Easy to deal with and not overly pressurised. Service department is efficient and friendly and dont tend to upsell you on work. Theyve helped me out with the odd large repair out of warranty. It pays to be loyal with them. More
Other Employees Tagged: Amanda Moore , Keith O'Neil, Art Schwartz
May 01, 2015
Wonderful Thank you guys for all your help love and support with my newest Corolla, 2015 The best team in Whitby Ont. Cheers The Lupi family Thank you guys for all your help love and support with my newest Corolla, 2015 The best team in Whitby Ont. Cheers The Lupi family More
Other Employees Tagged: Chris Hiebert, Debbie Reed , Gary Brown, Ian Kingsley