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Steve Lord
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Steve Lord
Service Advisor/Body Shop Manager
Whitby Toyota
1025 Dundas Street West
Whitby, ON L1P 1Z1
57 Reviews
Hi there, I'm Steve! I have been working for Whitby Toyota for over 35 years. Working in the Service Department for such a long period of time has given me the ability to connect with my clients on a regular basis. Many I know on a first-name basis, and it has been a pleasure of mine to develop and foster these relationships over the years. In addition to being a Service Advisor, I am also the Body Shop Manager at Whitby Toyota, and manage all repairs, estimates and connections with insurance companies. In my free time I enjoy woodworking, spending time with my family, and cottaging. Feel free to reach out to me at any time. I'd be more than happy to answer any questions you may have. Direct: 289.539.0377 x 218 Email: steve.lord@whitbytoyota.com
Read moreDealership Experience
30 yrs, 10 mos
Industry Experience
41 yrs, 8 mos
Specialties & Trainings
Body Shop Estimations
Service Advising
Toyota University
Languages Spoken
English
Employee Video
57 Reviews
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57 Reviews of Steve Lord
Helpful 
March 15, 2024
Impressive . As a Whitby Toyota customer for more than 20 years, they never failed my expectations. They have reassumed walk in for services after the pandemic As a Whitby Toyota customer for more than 20 years, they never failed my expectations. They have reassumed walk in for services after the pandemic which is very convenient for the customers. Whitby Toyota services is beyond 5 stars. Their services are excellent right from we purchased every new car. Just to name a few: Sharon Gravel, the salesperson; Steve Lord, the Service team and body shop has done a great job. Thank you. More
by EH
Other Employees Tagged: Brian Chung
March 12, 2024
We’ve been going to Whitby Toyota for almost 30 years, always treated like royalty. always treated like royalty. More
by DMJolly
Other Employees Tagged: Debbie Reed, Cameron Slater, Brian Chung, Gord Sasse, Anthony Forbes
November 17, 2023
Service was quick and efficient. Service advisor was pleasant to deal with. Would go back Service advisor was pleasant to deal with. Would go back More
by Rusty
Other Employees Tagged: Anthony Forbes
September 30, 2023
All departments are great from sales representative to delivery to after sales services. We’ve been with Whitby Toyota for almost 20 years. We always bring all our Toyota to service here. delivery to after sales services. We’ve been with Whitby Toyota for almost 20 years. We always bring all our Toyota to service here. More
by Elsa H
Other Employees Tagged: Chris Hiebert, Brian Chung, Sharon Gravel, Will Fiske, Mike Han, Anthony Forbes , Cindy Grylicki
September 10, 2023
My new Tundra was rear ended. Damage to tail gate and bumper. Took it to dealership to have them manage the repair process. Steve was excellent to deal with and very helpful throu Damage to tail gate and bumper. Took it to dealership to have them manage the repair process. Steve was excellent to deal with and very helpful throughout process. More
by STC
September 05, 2023
Our family are two 2019 Toyota owners, who are satisfied repeat customers at this dealership. We have appreciated receiving consistently knowledgeable, professional and courteous service at Whitby Toyota. T repeat customers at this dealership. We have appreciated receiving consistently knowledgeable, professional and courteous service at Whitby Toyota. This Team are doing a great job and have continued to earn our business. More
by R. Gellatly
Other Employees Tagged: Cameron Slater
June 23, 2023
People treat you like a VIP. Always feel great going in for service. Amazing place! Always feel great going in for service. Amazing place! More
by topaglass
Other Employees Tagged: Leo Romero, Amanda Moore, Cameron Slater, Adam Hassira
May 15, 2023
This dealership is professional and friendly, I have been coming to this location for over 20 years. coming to this location for over 20 years. More
by GM
Other Employees Tagged: Leo Romero
May 06, 2023
The team is, helpful,friendly, And knowledge. Teams explanations of what is being done to the vehicle is self explanatory, easy to understand. The team all works well together and it shows. A Teams explanations of what is being done to the vehicle is self explanatory, easy to understand. The team all works well together and it shows. As a customer I always come back to this dealership More
by Mickey
Other Employees Tagged: David Marshall, Chris Hiebert, Debbie Reed, Brian Chung, Jason Ells
