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Steve Lord
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Steve Lord | Page 2
Service Advisor/Body Shop Manager
Whitby Toyota
1025 Dundas Street West
Whitby, ON L1P 1Z1
57 Reviews
Hi there, I'm Steve! I have been working for Whitby Toyota for over 35 years. Working in the Service Department for such a long period of time has given me the ability to connect with my clients on a regular basis. Many I know on a first-name basis, and it has been a pleasure of mine to develop and foster these relationships over the years. In addition to being a Service Advisor, I am also the Body Shop Manager at Whitby Toyota, and manage all repairs, estimates and connections with insurance companies. In my free time I enjoy woodworking, spending time with my family, and cottaging. Feel free to reach out to me at any time. I'd be more than happy to answer any questions you may have. Direct: 289.539.0377 x 218 Email: steve.lord@whitbytoyota.com
Read moreDealership Experience
30 yrs, 11 mos
Industry Experience
41 yrs, 9 mos
Specialties & Trainings
Body Shop Estimations
Service Advising
Toyota University
Languages Spoken
English
Employee Video
57 Reviews
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57 Reviews of Steve Lord
February 09, 2023
I've dealt with Whitby Toyota for 15 years and the service has been very satisfactory. They always take really good care of my car. service has been very satisfactory. They always take really good care of my car. More
by bellasam111
Other Employees Tagged: Leo Romero, Brian Chung, Anthony Forbes, Jason Ells
Helpful 
October 14, 2022
Great people, service and knowledge. They always provide me with details and options for all of my repairs and maintenance. They always provide me with details and options for all of my repairs and maintenance. More
by merv_sutton
Other Employees Tagged: Cameron Slater
August 31, 2022
Thank you to Arda for wonderful support during the entire time I ordered and received my new Venza. Couldn't be happier. Arda is fantastic and he continues to support me past sales stage. I have damaged ba time I ordered and received my new Venza. Couldn't be happier. Arda is fantastic and he continues to support me past sales stage. I have damaged back bumper recently and Arda together with Brian/Steve in service department fixed the bumper within matter of minutes and made it look like new. Thank you so much for all your help guys! You are truly wonderful and made me feel like family. Eva R from Pickering More
by Eva R
Other Employees Tagged: Brian Chung, Arda Seyranoglu
July 22, 2022
The employees I dealt with were excellent however 2 hours for an oil change is a little to long and that was with an appointment. for an oil change is a little to long and that was with an appointment. More
by jeanbond681
Other Employees Tagged: Brian Chung, Grace Bradford
May 22, 2022
Simply the best dealership I have ever been involved with in almost 50 years of driving, and the last almost 28 of those years have been exclusively with Whitby Toyota. in almost 50 years of driving, and the last almost 28 of those years have been exclusively with Whitby Toyota. More
by David
Other Employees Tagged: Leo Romero, Debbie Reed, Amanda Moore, Kevin Wadsworth, Cameron Slater, Brian Chung, Adam Hassira, Gord Sasse, Anthony Forbes
December 09, 2021
Good service but the promotion that they send to me not given(duffle bag) Bryan is nice he reserve it for me. But after my service appointment they said no more stock of the said promo. I wish they will h given(duffle bag) Bryan is nice he reserve it for me. But after my service appointment they said no more stock of the said promo. I wish they will have stock soon. Thanks More
by erick
Other Employees Tagged: No
December 09, 2021
The BEST dealership with wonderful people, products and services. It is a pleasure to deal with them services. It is a pleasure to deal with them More
by Al_S
Other Employees Tagged: Leo Romero, Debbie Reed, Cameron Slater, Gord Sasse, Anthony Forbes
October 13, 2021
I always find the staff very helpful and friendly and thorough...they always are kind and professional thorough...they always are kind and professional More
by PAT
Other Employees Tagged: Amanda Moore, Andrew Ward, Cameron Slater, Brian Chung, Jeff Kingsley, Gord Sasse, Mike Han , Burt Agard, Ian Kingsley
August 12, 2021
Andrew Ward helped me buy my car at Whitby Toyota recently. I sought out Andrew as he assisted when I purchased my previous car at Whitby Toyota 13 years ago. Andrew has always helped if I had ques recently. I sought out Andrew as he assisted when I purchased my previous car at Whitby Toyota 13 years ago. Andrew has always helped if I had questions over the years. My son also has his car serviced at Whitby Toyota. He has had reason to deal with local auto dealerships other than Toyota to assist family members and has not been impressed. We both prefer Whitby Toyota. I was so glad I could count on Andrew when I was looking for another car. I felt so comfortable dealing with him. He is always cheerful and good-natured and will go beyond to help in any way. The staff in the service department are also excellent. Thank you Andrew. More
by Janice Wilton
Other Employees Tagged: Debbie Reed, Andrew Ward, Cameron Slater, Brian Chung, Gord Sasse , Burt Agard
June 12, 2021
Your service leaves a lot to be desired and the lake of proper Cooperation. Your salesman’s words are some what hollow and invalid. Shameful proper Cooperation. Your salesman’s words are some what hollow and invalid. Shameful More
by Trippletime
Other Employees Tagged: Chris Hiebert, Lyra Benedicto, Anthony Forbes , Burt Agard, Ian Kingsley
