Stephanie Davis | Page 3

The atmosphere of ToyotaTown was cordial and relaxed. We went from purchasing a vehicle to leasing one. This was a major shift for us as we've always purchased. Tim patiently explained the advantages of We went from purchasing a vehicle to leasing one. This was a major shift for us as we've always purchased. Tim patiently explained the advantages of leasing and what the process would be today and what to expect when the lease expired. Thank you Tim for your attention to us, for answering our questions, and we'd be happy to recommend you for your care in excellent customer service. We'd also found the sales area to be inviting, spacious and enjoyable because of the naturally recurring sunlight shining through the windows to the business area. The snack service area is comfortable and we enjoyed a courtesy beverage that was extended to us. More

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Very positive representation We visited Toyota Town to look for a new vehicle. The sales Representative Justin Maki took the time to understand what we were looking for and what We visited Toyota Town to look for a new vehicle. The sales Representative Justin Maki took the time to understand what we were looking for and what our needs were. Even though we told him up front we were not planning to buy that day or even that month. We were only looking for information, options and prices. We did not at any time feel pressure to buy before we had done all our research. Justin took the time to find the correct vehicle that would be a good fit for us. He also thoroughly answered all our questions and concerns. He provided information useful to us and options that we hadn't even considered to help with search for the correct vehicle. I can honestly say our visit was one of the most relaxed, positive and informative experiences we have had. A very welcome change from the high pressure sales tactics some dealers utilize. A nice bonus was the manager came to meet us to offer any assistance she could, to help with our decision. This really told us they have a great care for thier clients. We will definitely be returning to Toyota to see Justin in the future when we are ready to buy. More

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Typical Car Salesman I bought a Toyota Corolla Certified Used Vehicle on July 4th and Mr. Longworth was the salesman. Mr. Longworth is not trustworthy, does not take a I bought a Toyota Corolla Certified Used Vehicle on July 4th and Mr. Longworth was the salesman. Mr. Longworth is not trustworthy, does not take any ownership, asking him for anything is like pulling teeth, he drag his feet and lies about anything. He is a typical salesman of a chip car dealership. On the other side Mr. Longworth will answer emails at crazy hours. Responses to the Survey Customer Service: 1 star since there is no zero star option Shawn Longworth 1 star since there is no zero star option Stephanie Davis 2 stars since she does not empathize with customers and does not feel their pain when dealing with poor performers Quality of Work 3 stars since the car was OK but documents delivered were no acceptable Friendliness 1 star since he smiles at customers but takes them for fools Price 2 Since compared with "Canadian Red Book" their price is way too high Will I recommend this dealership? ABSOLUTELY, 100% NOT! To sum up my experience with Toyota Town let's say that I have removed their Toyota Town license plate covers from my car. BTW, I was asked by Mr. Longworth to give him 5 stars on every response and write nice comments in the survey. LOL, More

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Terrific! I recently leased the 2018 Toyota Camry. Milad recommended the best car for my family providing important information and instructions. He did all the I recently leased the 2018 Toyota Camry. Milad recommended the best car for my family providing important information and instructions. He did all the necessary work for my vehicle delivery very neatly. Everything was ready ahead of time so I could pick up my new car earlier than expected. He gave us thorough instructions until we felt very comfortable with handling the new car. He was very friendly and accommodating. The process of negotiating, returning my old car, and obtaining the new car, was very pleasant. Thank you Milad!! More

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Top Notch I received excellent customer service at this location. I love my new car. It runs like a dream. I would recommend this dealership and salesman. I received excellent customer service at this location. I love my new car. It runs like a dream. I would recommend this dealership and salesman. More

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Corolla IM This is my second car purchased from Shawn at Toyota Town. I am over joyed with the service and care I receive while doing business there. I’ll for su This is my second car purchased from Shawn at Toyota Town. I am over joyed with the service and care I receive while doing business there. I’ll for sure be back in a couple years for my 3rd Toyota! Thank you again Shawn! Sincerely, Lyndi More

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extremely happy! I am so amazed with how well I was taken care of to get the best price for the vehicle I wanted! Not pushed to get something different. This is my sec I am so amazed with how well I was taken care of to get the best price for the vehicle I wanted! Not pushed to get something different. This is my second purchase at this dealership and I would highly recommend it to everyone! Thank you Toyota Town London for the out of this world service and experience! More

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First servicing of my 2018 Rav4 I've been a client of this dealership for about 7 years, after relocating to London. Service is always done in exemplary manner. Service staff are c I've been a client of this dealership for about 7 years, after relocating to London. Service is always done in exemplary manner. Service staff are courteous, helpful, and knowledgeable. I absolutely trust my vehicle most emphatically to their care. FYI, this is my third new Toyota, and the second one purchased from ToyotaTown. These people go out of their way to provide you, their client, with a top service experience. Can't speak highly enough of this dealership. More

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Great Pre-Owned 2015 Sienna Purchase Experience Shawn Longworth, Sales and Leasing Specialist, was friendly, knowledgeable, and helpful. We had been looking for a low km, pre-owned Sienna when we s Shawn Longworth, Sales and Leasing Specialist, was friendly, knowledgeable, and helpful. We had been looking for a low km, pre-owned Sienna when we saw the 2015 Sienna listed on Toyotatown's website. We drove over 100km's to Toyotatown where reception quickly introduced us to Shawn. Shawn put us at ease explaining Toyotatown's customer approach, and answered all of our questions. After we test drove the Sienna, he proficiently led us through the purchase process taking the time to explain the paperwork. A few days later, we came to pick up the Sienna and Shawn had everything ready for us. Thanks to Shawn for making this great purchase experience. More

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Comfortable We just had a very pleasant vehicle lease experience. We felt relaxed and comfortable with everyone we met......Shawn, Stephanie and Niclole. All we We just had a very pleasant vehicle lease experience. We felt relaxed and comfortable with everyone we met......Shawn, Stephanie and Niclole. All went out of their way to make things work for us. Shawn was friendly and funny, and very knowledgeable. The dealership is welcoming and warm, you just feel like you want to hang out there! More

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