Romeo Nissan | Page 41

Satisfied I would recommend to others after purchase service is excellent. Prompt service and well done . The loaner vechile is welcome. Being out of town all t I would recommend to others after purchase service is excellent. Prompt service and well done . The loaner vechile is welcome. Being out of town all the above is appreciated. More

Report | Print

Vehicle servicing is top notch. Easy and hassle-free. Usually dread getting my vehicle serviced but not here! Starts with great phone communication and follows through with people wh Easy and hassle-free. Usually dread getting my vehicle serviced but not here! Starts with great phone communication and follows through with people who care. More

Report | Print

Outstanding Service Recently had a recall on my GX for the Curtain Shield Airbags, Romeo thoroughly explained temporary remedy and followed up with replacing the airbag c Recently had a recall on my GX for the Curtain Shield Airbags, Romeo thoroughly explained temporary remedy and followed up with replacing the airbag control module. Always great service and my GX was immaculately cleaned upon return. More

Report | Print

Great service over multiple purchases Sue has been great since my first dealings with her in 2014. With our first Lexus she took the time to examine many different options and ensure that Sue has been great since my first dealings with her in 2014. With our first Lexus she took the time to examine many different options and ensure that the car I had would be suitable for the duration of my lease and life events. Also given the amount that I drive for work she recommended features that now I couldn't imagine driving long distances without. When it came time for my next car purchase she not only assisted in breaking my lease with no cost but got us into one of our dream SUV's for a good price with great features. She had to deal with our questions over many months before it was the right time to commit to the purchase but she was patient, understanding to our needs and helped every step of the way. The service from Sue as well as her colleagues, Romeo, Liliana, and Kylie was exceptional. They've made my wife an I feel comfortable to commit to Lexus for multiple purchases and we don't foresee buying another car from anyone else. More

Report | Print

Best of the Best I travel over an hour each direction to get my Lexus serviced at Lexus of London. They always offer me a coffee, or refreshment, and have snacks whil I travel over an hour each direction to get my Lexus serviced at Lexus of London. They always offer me a coffee, or refreshment, and have snacks while I wait too. My car is always done to perfection, at reasonable prices, and even cleaned before they hand it back over to me. The service people call me by name, and always do their best to accommodate my short notice requests for service. There is little doubt in my mind that I will be a Lexus customer for the rest of my life. Kerry D Lexus HS250h owner More

Report | Print

The Best! A sign of a good service department is one that is busy. That means people trust and bring their cars in for service when the need arises. I want to t A sign of a good service department is one that is busy. That means people trust and bring their cars in for service when the need arises. I want to thank the service crew at Lexus of London led by Adam for going the extra mile and keeping a smile while doing it. Over the past few weeks I have had a few visits and had exceptional dealings with the entire team Jason, Lyndsi, Romeo, Karen and Adam. As well I would be remise without the help of Andy in Parts and Drew for the lifts to and from the office. You guys are really the best! Sincerely Steve More

Report | Print

Great experience Dealership provides a very comfortable environment with exceptionally friendly and knowledgeable employees. I look forward to attending this dealershi Dealership provides a very comfortable environment with exceptionally friendly and knowledgeable employees. I look forward to attending this dealership for service. Dealership is always clean and appealing. More

Report | Print

always top notch I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when required More

Report | Print

Great customer dervice from Romeo Nissan I brought in my lexus RX350 in on November 23 for a oil change and had all 4 of my tires changed. Romeo was the service rep. He always shows great pro I brought in my lexus RX350 in on November 23 for a oil change and had all 4 of my tires changed. Romeo was the service rep. He always shows great professionalism in his job and is very knowledgeable. He makes you feel at ease. The job was completed efficiently and in good time.. Thanks again Romeo More

Report | Print

Attention to detail From the minute I walked in the door and was greeted by the sales manager Al who came out of his office to make sure I was being serviced as the deale From the minute I walked in the door and was greeted by the sales manager Al who came out of his office to make sure I was being serviced as the dealership was very busy. He listened to what I wanted and immediately introduced me to Rick Watson. Rick was prompt, had the cars ready for me to test drive as I came back in with one the other was ready to go. He listened to my needs (ie, family, dog, work) made excellent recommendations. Rick was personable, flexible and thoughtful. When they heard I had been renting a car while my insurance claim was being settled they gave me a loaner car until my car is ready. They even picked me up from the car rental place with a hot coffee in the cupholder waiting for me. I would highly recommend Rick and Al if you are looking for a new vehicle. This is now my 4th lexus that I have owned and I continue to return because the amazing servicing by Romeo. He remembers details year in and year out. Not just about my car but what's truly important to me. He is prompt in returning calls and always makes sure I'm happy with whatever experience I have while I'm in and out of the dealership. Top notch Team! More

Report | Print