"This dealership is exceptional and highly recommended to..."
- Ms. S. Ulcar
This dealership is exceptional and highly recommended to do up for vehicle or trade up. All the staff in all depts in service, sales and finance are remarkable. I am return customer who was taken care of like family and was blown away how they looked after me. Shout out to Christopher H. as finance manager and Brendan D. in sales for vehicles who looked after me excellence all the way and will be highly go to person to do up for you. I couldn’t stop smiling when I was allowed to upgrade to the vehicle I wanted. Ever since I began coming to Sherwood Buick GMC in January 2019, have been looked after as a customer for all. Will get a referral from me to go there and they will look after you from start to finish and will return again and again for all concerns with my vehicles. 5 stars for them all and they will for sure treat you like family and look after you always.
Other Employees Tagged:
"Once you buy your salesman is done with you!!"
As I read in another review, once you have bought, then my salesman was done with me. Did not answer emails after a week. I was told it was detailed, and is was partly done, fries, ketchup, crumbs where the seat belts are. Something real sticky on seats, in glove compartment and up by dvd player. They apologized, and said they would properly detail it, I had already it. Said they would do it in the future and I asked for a voucher or something but could not get anything. So doubt this will happen.
I was told it was inspected. Well the interior lights did not work, the air conditioning did not work, a knob was missing for heat controls in second row seats.
I know a salesman is a salesman, but I do not like being lied to. And there were a few lies. In the deal was to be a set of summer tires, when I asked Chris where the tires were when picking up vehicle, his words to me, were, "I ordered them, we do not keep tires here!" lol, what service centre does not carry tires ? After emailing sales manager, i got an email from Chris saying my tires were in and this was like a half hr later! I just do not like having to go back and forth to dealership, since getting vehicle I have had to go back there 5 times when today is over. Anyways I found my salesman not to be very professional.
And Sales Manager Bryan Harper was also great to deal with.
But on the good side, the finance guy Chris Hryniuk was very friendly, professional and did not waste my time trying to talk to me into insurances, warranties etc.! I really appreciated that!
And my service adviser was just awesome, so friendly and professional, and took the time with me to find things out for me like when was last oil change, how to work some things in vehicle! Robin is one of the best service advisers I have ever dealt with!!
I am not sure I would buy from this dealership again but I would service here if needed!
Other Employees Tagged:
"Excellent Service "
Robin was courteous and professional, kept me well informed of the services being done on my 2015 Yukon Denali. All of my service needs will definitely be booked through Robin and the Sherwood GMC Team!