Renee Neudorf | Page 5

The service department is what makes this dealer the greatest. All stuff from receptionist to service manager are a pleasure to deal with. Very professional and knowledgeable. greatest. All stuff from receptionist to service manager are a pleasure to deal with. Very professional and knowledgeable. More

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The service department at Western is the most professional auto maintenance I have ever had. My most recent visit was to get a tire repaired and an oil change. Routine stuff. And I know they are professional auto maintenance I have ever had. My most recent visit was to get a tire repaired and an oil change. Routine stuff. And I know they are going to suggest things but there’s never any pressure. Even though it usually costs me more than I intended for the visit, my Terrain is now all set for winter. The coolest new thing is the video they send you of your undercarriage inspection! I won’t ever go anywhere else. More

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Great service. Drop off is very efficient. Pick up is also very efficient. Staff are very friendly. The work is done properly. I will go back also very efficient. Staff are very friendly. The work is done properly. I will go back More

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Always get excellent service from Renee and staff at Western! She not only gets you booked in as soon as possible but advises you as to any upcoming preventative maintenance that should be done! Western! She not only gets you booked in as soon as possible but advises you as to any upcoming preventative maintenance that should be done! More

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Good service best in the city. Service advisors top notch as well as inside counter staff. Mechanics are great. Would highly recommend this service center to anyone in Edmonton as well as inside counter staff. Mechanics are great. Would highly recommend this service center to anyone in Edmonton More

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Have been bringing my Acadia to the service for a while. I always get looked after in a very good way never have had any problem that's why I keep coming back Thanks Renee I always get looked after in a very good way never have had any problem that's why I keep coming back Thanks Renee More

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Rene and Steve at Western always do a great job getting our truck in and out in a timely manner. We have never had to wait around. They are always on time and keep us informed. Thanks Rene and Steve! our truck in and out in a timely manner. We have never had to wait around. They are always on time and keep us informed. Thanks Rene and Steve! More

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I brought my car in with multiple problems, which appeared to be wiring or sensor issues (horn alarm went off continuously until fuse was pulled, random starting without key in park position, front s appeared to be wiring or sensor issues (horn alarm went off continuously until fuse was pulled, random starting without key in park position, front stereo speakers not working) at the end of the day it cost almost $400. Drove car home and speakers were still not working and the air bag sensor was on. Returned with the car and on the way there the signal lightbulb died. Changed bulb, etc…, fixed air bag sensor, but the stereo still has speakers that don’t work in the front - although they were working as we left the second day. It was almost another $200 but after I complained about the additional charges they ended up just charging for the signal light fix. The interior roof area also is now leaking - I assume from when they tried to fix the stereo wires. I’m left not feeling confident in the shop’s abilities. I also phoned again stating that the stereo speakers still do not work and my call message was not returned. More

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My service technician was very friendly . The service was quick and efficient. I always enjoy walking around looking at all the fantastic vehicles that are available. quick and efficient. I always enjoy walking around looking at all the fantastic vehicles that are available. More

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Brought my Acadia in for an oil change. Not only did their thoroughness identify another 2 issues, they were able to fix the issues and get my car back promptly. Steve and the team in the service depart their thoroughness identify another 2 issues, they were able to fix the issues and get my car back promptly. Steve and the team in the service department did a great job and went above and beyond, as per usual!! Thanks for the great service!! More

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