Paige Shelton | Page 5

Grande Prairie Volkswagen responded

Thank you for giving Paige the opportunity to earn your review and provide you with a 5 star experience.

Grande Prairie Volkswagen responded

Dear L_beaton95, Thank you for sharing your remarkable experience with Grande Prairie Volkswagen, and particularly with Paige and Phil. Selling a vehicle can be a complex process, and we're thrilled that our team was able to make it enjoyable and seamless for you. Your endorsement of Paige, Phil, and our dealership means a lot to us. Our goal is always to provide a transparent, efficient, and pleasant experience, and we're gratified to know that we succeeded in your case. We look forward to having the opportunity to serve you again in the future. Whether it's buying, selling, or servicing a vehicle, you can count on us to be here for you. Thank you once again for choosing Grande Prairie Volkswagen and for recommending us so highly. Your trust and support inspire us to continue offering exceptional service. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Kaitlyn, Thank you for your continued loyalty to Grande Prairie Volkswagen and for sharing your excellent experiences with us. Five vehicles and counting is truly a testament to the trust and confidence you have in our dealership, and we couldn't be more grateful. We're thrilled to hear that your experiences have consistently been 10/10 and that this has been mirrored in the experiences of the friends you have referred to us. Our team members, Darcy, Brad, Philippe, Shawn, Madison, Paige, Michael, and Teri, all strive to make the car buying process smooth and enjoyable for all our customers, and your feedback is a fantastic endorsement of their hard work. Thank you for your ongoing commitment to do business with us. We truly appreciate it and look forward to maintaining this high standard of service for you and all your friends in the future. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're here to help. Thank you once again for choosing Grande Prairie Volkswagen. We look forward to serving you again soon. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Chute.tj, Thank you for your heartening review. We're truly delighted to hear you describe Grande Prairie Volkswagen as a 'unicorn' - it's a remarkable compliment that resonates with our commitment to providing outstanding customer service. The happiness and satisfaction of our customers are of paramount importance to us. We're thrilled to know that our dedicated efforts to ensure your satisfaction with your purchases and services have resonated with you. To hear that this has been your experience across three vehicle purchases from us is extremely gratifying. Your continued trust and loyalty speak volumes about the relationships we aim to build with our customers. Should you need any further assistance or have any other questions in the future, don't hesitate to reach out. We are always here to help, and we look forward to the opportunity of serving you again. Thank you once again for choosing Grande Prairie Volkswagen and for your encouraging feedback. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Matthew Macdonald, Thank you for sharing your positive experience with Paige and Brook at Grande Prairie Volkswagen. We are glad to hear that even though Paige was away on vacation, Brook seamlessly took over and ensured a smooth transaction for you. At Grande Prairie Volkswagen, we strive to provide exceptional service to our customers, and we are delighted to know that both Paige and Brook did a great job in assisting you. We understand the importance of finding the right car, and we are thrilled that you finally found one that met your requirements. We will make sure to pass on your kind words to Paige and Brook. Your feedback is greatly appreciated and serves as motivation for us to continue delivering outstanding customer service. Thank you for choosing Grande Prairie Volkswagen. We appreciate your business and look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Keana Huntly, Thank you for bringing your concerns to our attention regarding your recent experience at Grande Prairie Volkswagen. We sincerely apologize for any inconvenience or frustration you encountered during your visit. We understand that having a family member working at our dealership may have influenced your decision to choose VW. However, we deeply regret that the salesperson you worked with did not provide the level of customer service, attitude, and professionalism we strive for. Please be assured that we take this matter very seriously and will address it with our team to ensure that such incidents do not occur in the future. Regarding the comments made about your credit score and the suggestion to purchase a vehicle you don't love, we apologize for any misunderstanding or miscommunication. We believe in providing transparent and respectful service to all our customers, and we regret if this was not reflected in your experience. Your feedback highlights areas where we can improve, and we appreciate you bringing it to our attention. We value your business and would like the opportunity to restore your trust in us. We assure you that we will take the necessary steps to address these issues internally and ensure that your next experience, should you choose to give us another chance, will be significantly better. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is important to us, and we want to make things right. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Customer Service Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Adrien Dominguez, Thank you for sharing your positive experience with our team at Grande Prairie Volkswagen. We are thrilled to hear that Brad, Paige, Nathan, Shawn, Mickaela, Daniel, our service techs, and the rest of our team provided exceptional service during your recent purchase of the 2023 Jetta Highline. At Grande Prairie Volkswagen, we take great pride in our knowledgeable, kind, and approachable staff who understand the needs of Volkswagen enthusiasts like yourself. We are delighted that our team valued your input and supported you throughout the entire process, from purchasing to servicing your Volkswagen. Your satisfaction is our top priority, and we are grateful for your trust and confidence in us. We will make sure to share your kind words with the entire team as they serve as motivation for us to continue delivering exceptional service. Thank you for choosing Grande Prairie Volkswagen as your dealership of choice. We appreciate your business and look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Thank you for giving Paige and Michael the opportunity to earn your business and great shout out.

Grande Prairie Volkswagen responded

Dear VW Buyer, Thank you for sharing your positive experience with Paige and Michael at Grande Prairie Volkswagen. We are thrilled to hear that they provided you with great service and contributed to a good overall experience. Paige and Michael are dedicated to ensuring customer satisfaction, and we are glad to know that their efforts made a positive impression on you. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Grande Prairie Volkswagen, and if you have any further questions or need any assistance, please don't hesitate to reach out. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Thank you for giving Paige and the rest of our team the opportunity to work with you to earn your business and review.