Brad Malcolm

Grande Prairie Volkswagen dealership offers exceptional customer service. Their knowledgeable and attentive staff made my visit enjoyable. Clean facilities added to the positive experience. Highly recommen customer service. Their knowledgeable and attentive staff made my visit enjoyable. Clean facilities added to the positive experience. Highly recommended for hassle-free car shopping. I will be asking for Logan when I return in the future. More

Helpful 0

Report | Print

Great to deal with, made my car buying experience easy and painless, awesome service at gpvw and painless, awesome service at gpvw More

Helpful 0

Report | Print

Another great vehicle buying experience at grande prairie VW been buying cars here since I was 19 and they don't disappoint! Go see Logan and Brad for your buying needs! VW been buying cars here since I was 19 and they don't disappoint! Go see Logan and Brad for your buying needs! More

Helpful 0

Report | Print

I drove from out of town to get my hands on my shiny new car, and all my dealings with this dealership were over the phone or through texts. I gotta admit, I was pretty nervous about it at first. I mean new car, and all my dealings with this dealership were over the phone or through texts. I gotta admit, I was pretty nervous about it at first. I mean, what if something went wrong and I was stuck on the road? But then I met Brad Malcolm, the Sales Manager, and he totally rocked it! Seriously, this guy is like the superhero of car sales. He's super quick to reply to texts or calls, and he delivers on every single promise he makes, and then some. And here's the best part – even after I drove off the lot, Brad and his team kept checking in to make sure I was happy. They really go above and beyond at GP VW, and you can tell it's not just about making a sale for them. I'm so glad I took the chance and made the trip. If you're in the market for a car, I can't recommend Brad and GP VW enough. They've definitely got my business from now on. Thanks, Brad and GP VW, for restoring my faith in car dealerships. More

Helpful 0

Report | Print

very clean, respectful, professional and mature. always satisfied when i come in. no judgement as well always satisfied when i come in. no judgement as well More

Helpful 0

Report | Print

Extremely helpful from start to finish. The team at GP Volkswagen are a pleasure to deal with. The team at GP Volkswagen are a pleasure to deal with. More

Helpful 0

Report | Print

Everyone was friendly and helpful, thanks Paige for making my experience relatively easy and stress free! making my experience relatively easy and stress free! More

Helpful 0

Report | Print

These people sold me a vehicle 4 days later the engineight comes on they tell me it's something simple like a loose gas cap that's making the vehicle have service stabilitrac and check engine light engineight comes on they tell me it's something simple like a loose gas cap that's making the vehicle have service stabilitrac and check engine light and engine power reduced they did 2 inspections and they were Noth exactly the same they changed out a serp belt after the first inspection but never put that in the second one and the vehicle had 2 different sets of km one on the bill of sale and 300 km less on the inspecton sheet they refused to let me get another vehicle or give me my money back then on top of it all they called my gf after they agreed to look at it they me er called me or texted me 4 or 5 days I never heard from them and a manager Micheal tell my gf who knows nothing about vehicles and did not want to be involved in the situation that his guys will evaluate the vehicles repairs and get back to her and her and I would only have to pay for the work via finance however much it was it was in there shop for 5 days and he still didint know what was wrong with is he had to get a quote to see how much to charge us after I just paid 16 thousand 13 days earlier cus I like to spend obscene amounts of money on pretty much brand new vehicle when I tried to call him they said they would txt or call back and the sales lady got outta there before xxxx hit the fan she wanted no part of the end game she made good commission and a family that had it hard already had to deal with the new and even larger problem no vehicle going on 3 months now they could just refunded our money and properly fixed whatever was actually wrong with it the gm Doug even called me after the fact and said according to my Computer the check engine e light was on after 100 km of driving they put 300 km on according to there paperwork why didint they see an issue with it then and I told him I did they kept saying was probly something simple like a loose gas. Cap that will make the reduced engine power light come on and drop atleast 40 percent of the lower it would stall in reverse they should just give me my money back so me and my family can get a reliable vehicle and move on with our lives there's no way there's as broke as us can't take the kids to hockey can't go get grocerys without paying someone and that another thing when I took the vehicle in last time they knew we lived out of town they didint offer us a ride anywhere just rudly said we don't do refunds and never heard from them till I called a lawyer them they said we had a vehicle for you guys I said why didint you guys say that only thing anyone told us was that u guys were quote the work MD finance it to us if anyone said come check out these other vehicles we would not hesitate cause it's so hard without one More

Helpful 0

Report | Print

Grande Prairie Volkswagen is a warm and friendly environment to buy a vehicle. At no point did I feel pressured to purchase a vehicle, and with every question I had, they had an answer. Sarah, Brad, environment to buy a vehicle. At no point did I feel pressured to purchase a vehicle, and with every question I had, they had an answer. Sarah, Brad, Shawn, and Teri all made the process so incredibly easy! Not to mention the service department being super helpful! After buying my vehicle I had to bring it back in to have it cleaned and Mickaela in service was so nice to deal with! Plus they did a wonderful job detailing it! 10/10 would recommend buying from Volkswagen! More

Helpful 0

Report | Print

COREY WAS VERY FORTHCOMMING AND FORWARD THINKING THROUGHOUT THE PROCESS OF BUYING THE VEHICLE. WE LIVE IN EDMONTON SO THE CONCISE AND ACCURATEINFORMATION MADE DEALING WITH INTERNET SALES FROM GRAND THROUGHOUT THE PROCESS OF BUYING THE VEHICLE. WE LIVE IN EDMONTON SO THE CONCISE AND ACCURATEINFORMATION MADE DEALING WITH INTERNET SALES FROM GRANDE PRARIE EASY. COREY FOLLOWED UP TO MAKE SURE EVERYTHING WAS A OK A FEW DAYS AFTER WE TOOK THE VEHICLE HOME AND A FEW WEEKS AFTER THAT. GREAT CUSTOOMER SERVICE. More

Helpful 0

Report | Print