Madison Stoddart

Grande Prairie Volkswagen responded

Hello, Thank you so much for your glowing review! We are absolutely delighted to hear about your exceptional experience with our service department. Knowing that you found our communication and care to be impressive truly warms our hearts. Your kind words affirm the hard work we put in every day, and we're so glad you feel listened to and cared for. Your satisfaction is our top priority, and your endorsement means the world to us. Thank you for choosing us for your automotive needs, and we look forward to serving you for many more years to come! Warmest regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Brittney Thank you so much for sharing your experience with Franklin and the team. It's truly rewarding to hear that he has been recognized for his welcoming attitude and expertise. We understand that a non-pushy approach creates a comfortable environment for our clients, and we're thrilled to see that reflected in your visit. We appreciate your recommendation and look forward to providing the same level of service to anyone you send our way. Our goal is always to ensure you leave our dealership feeling fully supported and satisfied. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello, Thank you for taking the time to share your feedback with us. We're so pleased to hear that you found our atmosphere to be laid back and informative. Madison, Sarah, and the rest of our team are dedicated to providing a smooth and transparent purchasing experience, and we're glad to know that we hit the mark for you. We're always striving to make every aspect of our service excellent, including trade-ins and financing, and your insights are invaluable to us in that pursuit. If there's anything more we can do to assist you or improve your experience, please let us know. We hope you enjoy every mile in your new vehicle, and we look forward to welcoming you back in the future! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello, We're thrilled to hear that your visits to GP Volkswagen are always met with warmth, knowledge, and accommodating service. Our team, including Madison, Paige, Michael, and Mickaela, takes pride in their work and it shines through in the way they engage with every person who walks through our doors. Your kind words affirm the efforts we put into making our service department as welcoming and efficient as possible. It’s our pleasure to maintain the high standards of customer satisfaction that you've come to expect from us. Thank you for your heartfelt recommendation and for taking the time to share your experience. We look forward to your next visit! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Michelle, It's wonderful to hear about your positive experience with Deniz and Madison! Excellent communication is key, especially when you're coordinating from out of province. We're glad everything was handled to your satisfaction. We're here for you whenever you need, no matter the distance. Thank you for choosing Grande Prairie Volkswagen, and we can't wait to serve you again. Enjoy the journey in your new vehicle! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Luwie, We’re thrilled to hear that you’re enjoying your new ID4 and that Navpreet was able to make your car buying experience a fantastic one! It’s wonderful to know that the drive and the charging plan are meeting your expectations. We’re always here if you need any further assistance or have any questions about your vehicle. Enjoy every journey in your ID4, and remember, we’re just a message away if you need us. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello, Thank you for the kind words! We're delighted to hear that you found our dealership welcoming and our team approachable. Ensuring you feel comfortable to make your own decisions is something we take pride in. We're grateful for the opportunity to have assisted you and appreciate you choosing us. If there's anything more we can do to enhance your experience or assist with any decisions in the future, please don't hesitate to reach out. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Shawnee, Thank you so much for your stellar review! We're thrilled to hear about your longstanding relationship with our dealership and that Logan and Brad have consistently provided you with the exceptional service you deserve. It's customers like you, who've trusted us since the age of 19, that make our job truly rewarding. We look forward to serving you for many more years to come! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Golda David, We sincerely apologize for the series of unfortunate events you experienced. Our sales person was unexpectedly away due to illness, and had prepared everything for your visit. Unfortunately, this led to a miscommunication with our service team, who were not informed about the need for a loaner vehicle. This is not the norm for us, and we are genuinely sorry for any inconvenience and disappointment this caused. Please know that we are taking your feedback seriously and are reviewing our procedures to ensure a smoother experience for our customers, even in unforeseen circumstances. We value your trust and would be grateful for the opportunity to rectify this situation. Should you be willing to discuss this further, we would appreciate the chance to make things right. Your satisfaction is paramount to us, and we hope to restore your faith in our dealership. Thank you for your patience and understanding. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Anita, Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Paige and the ease of your purchase process. It's our goal to ensure every step is as smooth and efficient as possible. Enjoy every journey in your new vehicle, and remember that we're here whenever you need any further assistance. Your feedback is greatly appreciated, and it's wonderful clients like you that make our work so rewarding. Warm regards, The Team at Grande Prairie Volkswagen