Deniz Baykal
Deniz Baykal at Grande Prairie Volkswagen
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Deniz Baykal

Sales/Leasing Consultant

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of Deniz Baykal

March 29, 2024

Dealership Rating
Employee Rating

Deniz was awesome to work with super with communication since we were from out of province. More

by M.strynadka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madison Stoddart

Apr 04, 2024

Grande Prairie Volkswagen responded

Hello Michelle, It's wonderful to hear about your positive experience with Deniz and Madison! Excellent communication is key, especially when you're coordinating from out of province. We're glad everything was handled to your satisfaction. We're here for you whenever you need, no matter the distance. Thank you for choosing Grande Prairie Volkswagen, and we can't wait to serve you again. Enjoy the journey in your new vehicle! Warm regards, The Team at Grande Prairie Volkswagen

February 25, 2024

Dealership Rating
Employee Rating

When we were dealing on vehicle we were told floor and mud flaps and winter tires were included. When we got home and looked at our papers we didn't get winter tires and had to pay for mud flaps and deep More

by wenunr1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2024

Grande Prairie Volkswagen responded

Dear wemunr1966, Thank you so much for your glowing review and for choosing Grande Prairie Volkswagen for your new vehicle purchase. It’s wonderful to hear that you had a positive experience with our sales team and that you felt well-informed and taken care of throughout the process. We're sorry to hear there was a confusion regarding the winter tires, mud flaps, and floor mats. Customer satisfaction is our top priority, and we would love the opportunity to resolve this issue to your satisfaction. Please reach out to us at your earliest convenience, so we can ensure that everything is as it should be and discuss how we can make things right for you. Your feedback is invaluable to us, and we look forward to welcoming you back to our dealership in the future. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

Feb 28, 2024

wenunr1966 responded

We talked to Dennis about the tires, We talked to Terry financial person that did write up and we signed all our paperwork with her we talked to Terry about the mud flaps and the deep dish floor mats . We didn't get much of a response only it weren't sure where we were getting it from maybe we had understood wrong me and my husband were both there for the signing and the test driving and this is what we were told no vehicle leaves this yard without the deep floor mats and mud flaps as well as Terry said every vehicle is BC winter tires approved all three our lies. Mud flap and Matt's were very expensive added on to our bill of sale and tires are only summer tires I drive lots of kilometers on my job and that's why we wanted good tires on our vehicle. Thanks Wendy Unruh

February 25, 2024

Dealership Rating
Employee Rating

Nice car with a belt and whistles that I wanted. Just was under the influence that I would get winter tires and mats and mud flaps included but this was not true More

by wenunr1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2024

Grande Prairie Volkswagen responded

Dear wemunr1966, Thank you for sharing your thoughts with us. We're glad you found the car you wanted and that you were pleased with the overall experience and transparency. We apologize for any misunderstanding regarding the winter tires, mats, and mud flaps, and we would like to rectify this situation to ensure your complete satisfaction. Please feel free to contact Deniz Baykal or visit us at your earliest convenience so we can address this matter promptly. We're committed to providing our customers with clear information and fulfilling any agreed-upon terms. We appreciate your recommendation and look forward to the opportunity to serve you better. Warm regards, The Team at Grande Prairie Volkswagen

January 02, 2024

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Employee Rating

Everyone here was awesome to work with. Quick and painless , couldn’t of asked for a better experience. More

by colehoerner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2024

Grande Prairie Volkswagen responded

Dear colehoerner, We couldn't be happier to read your review! It's a pleasure to hear that your experience with us was not only quick and painless but also up to the high standard you deserve. We're glad that Shawn Turcotte, Madison Stoddart, and Deniz Baykal were able to make your car buying process a remarkable one. We strive for transparency in our sales and finance processes and are thrilled to have hit the mark with you. Your recommendation is the ultimate compliment to our team's dedication and service. Thank you for choosing Grande Prairie Volkswagen. We are looking forward to assisting you again whenever you need us. Warm regards, The Grande Prairie Volkswagen Team

November 29, 2023

Dealership Rating
Employee Rating

These people sold me a vehicle 4 days later the engineight comes on they tell me it's something simple like a loose gas cap that's making the vehicle have service stabilitrac and check engine light More

by Very dissatisfied
Recommend Dealer
No
Feb 09, 2024

Grande Prairie Volkswagen responded

Dear Valued Customer, We sincerely apologize for the inconvenience and frustration you’ve experienced. It's clear from your message that we did not meet the high standards we set for customer service and vehicle reliability, and for that, we are truly sorry. Please know that we take your concerns seriously. We are committed to making this right and would like to address the issues with your vehicle promptly. Our management team has been alerted, and we would appreciate the opportunity to speak with you directly to find an acceptable resolution. Could you please contact us at your earliest convenience? We would like to discuss how we can assist further and ensure your complete satisfaction. Thank you for bringing this to our attention, and we hope to restore your faith in our dealership. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

November 25, 2023

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Employee Rating

I would recommend this dealership without a minutes decision. I was looked after right away with no pressure and got all questions answered. I was at another dealership prior to coming to VW in Grande More

by Sharon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2023

Grande Prairie Volkswagen responded

Sharon, Thank you so much for sharing your wonderful experience at our dealership and for your strong recommendation. We're thrilled to hear that Sarah, along with Madison, Michael, and Deniz, provided you with exceptional service that made a significant difference in your car-buying journey. We strive to make every customer feel valued and well-cared for, and it's heartening to know we succeeded with you. We're also glad that you enjoyed the hot chocolate and Sarah's amazing cookies and chocolates! Congratulations on your new Atlas! We're delighted that you love it and we're grateful for your endorsement of Sarah and our dealership. We're here for any further assistance you may need and look forward to serving you again. Best regards, Nathan Wheeler Grande Prairie Volkswagen

November 02, 2023

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Employee Rating

Deniz was amazing to deal with, and really made you feel like he was there specifically for you! The most comfortable interaction I’ve ever had at a dealership by far! Would absolutely recommend working wit More

by Stef
Recommend Dealer
Yes
Nov 08, 2023

Grande Prairie Volkswagen responded

Thank you, Stef, for taking the time to leave such a glowing review. We're thrilled to hear about your comfortable and personal experience with Deniz. Our team strives to make every interaction feel special and focused on the unique needs of our customers. It's great to know Deniz was able to exemplify this so well. Your recommendation is much appreciated, and we look forward to welcoming you back in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

October 31, 2023

Dealership Rating
Employee Rating

Michael offered us an exceptional experience at VWGP. We are so happy. David & D’tee More

by D’tee
Recommend Dealer
Yes
Nov 08, 2023

Grande Prairie Volkswagen responded

David & D’tee, Thank you for sharing your exceptional experience with us. We're delighted to hear that Michael, along with Madison and Deniz, provided you with the level of service that made your visit memorable. We're so glad you're happy with your experience at VWGP. Your satisfaction is our goal, and we truly appreciate you taking the time to recognize our team. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

September 29, 2023

Dealership Rating
Employee Rating

Denis was a great time. He was easy to deal with and was able to get us what we wanted. More

by Shawn
Recommend Dealer
Yes
Oct 04, 2023

Grande Prairie Volkswagen responded

Hi Shawn, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that Deniz was able to make your time at GP Volkswagen enjoyable and fulfilling. Meeting our customers' needs is a top priority, so we're thrilled that Deniz could assist in getting you exactly what you wanted. Thank you for choosing us, and we look forward to continuing to exceed your expectations in the future. Best regards, The GP Volkswagen Team

August 09, 2023

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Employee Rating

I had the pleasure of buying my new car from Grand Prairie VW this week. Deniz helped me every step of the way. He was able to answer all my concerns and with the help of his co-workers I’m driving my More

by Elfie
Recommend Dealer
Yes
Aug 09, 2023

Grande Prairie Volkswagen responded

Dear Elfie, Thank you immensely for sharing such a wonderful experience you had with Grande Prairie Volkswagen. Your detailed feedback brings joy to our hearts. Deniz, as you've experienced firsthand, is deeply dedicated to ensuring our customers are well-informed, comfortable, and genuinely satisfied with their purchase. We're thrilled that his expertise and the collaborative efforts of our team, including Shawn and Madison, led to such a smooth and enjoyable car-buying journey for you. Your recommendation of Deniz and our dealership is an honor. It's crucial for us that every customer feels valued, and it's delightful to know we've achieved that with you. Welcome to the Grande Prairie VW family, Elfie! We're excited to have you on board, and we're certain you'll continue to enjoy every ride in your new Taos. Should you have any questions or need assistance in the future, don't hesitate to reach out. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

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