Nathan Wheeler

Grande Prairie Volkswagen responded

Dear gagner89, Thank you so much for the glowing review! We are absolutely delighted to know that Paige, along with the rest of the team including Madison Stoddart, Nathan Wheeler, and Michael Adewunmi, provided you with a great car buying experience. Your acknowledgment of their knowledge and helpfulness in answering your questions is much appreciated. We're also thrilled to hear that you found our sales price transparency, trade-in, and finance experiences to your satisfaction. It's feedback like yours that inspires us to maintain high standards of service. Thank you for recommending Grande Prairie Volkswagen, and please know we are always here to assist with any further questions or needs you may have. Enjoy your new vehicle and we look forward to serving you again! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Chute.tj, Thank you for your heartening review. We're truly delighted to hear you describe Grande Prairie Volkswagen as a 'unicorn' - it's a remarkable compliment that resonates with our commitment to providing outstanding customer service. The happiness and satisfaction of our customers are of paramount importance to us. We're thrilled to know that our dedicated efforts to ensure your satisfaction with your purchases and services have resonated with you. To hear that this has been your experience across three vehicle purchases from us is extremely gratifying. Your continued trust and loyalty speak volumes about the relationships we aim to build with our customers. Should you need any further assistance or have any other questions in the future, don't hesitate to reach out. We are always here to help, and we look forward to the opportunity of serving you again. Thank you once again for choosing Grande Prairie Volkswagen and for your encouraging feedback. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Keana Huntly, Thank you for bringing your concerns to our attention regarding your recent experience at Grande Prairie Volkswagen. We sincerely apologize for any inconvenience or frustration you encountered during your visit. We understand that having a family member working at our dealership may have influenced your decision to choose VW. However, we deeply regret that the salesperson you worked with did not provide the level of customer service, attitude, and professionalism we strive for. Please be assured that we take this matter very seriously and will address it with our team to ensure that such incidents do not occur in the future. Regarding the comments made about your credit score and the suggestion to purchase a vehicle you don't love, we apologize for any misunderstanding or miscommunication. We believe in providing transparent and respectful service to all our customers, and we regret if this was not reflected in your experience. Your feedback highlights areas where we can improve, and we appreciate you bringing it to our attention. We value your business and would like the opportunity to restore your trust in us. We assure you that we will take the necessary steps to address these issues internally and ensure that your next experience, should you choose to give us another chance, will be significantly better. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is important to us, and we want to make things right. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Customer Service Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Adrien Dominguez, Thank you for sharing your positive experience with our team at Grande Prairie Volkswagen. We are thrilled to hear that Brad, Paige, Nathan, Shawn, Mickaela, Daniel, our service techs, and the rest of our team provided exceptional service during your recent purchase of the 2023 Jetta Highline. At Grande Prairie Volkswagen, we take great pride in our knowledgeable, kind, and approachable staff who understand the needs of Volkswagen enthusiasts like yourself. We are delighted that our team valued your input and supported you throughout the entire process, from purchasing to servicing your Volkswagen. Your satisfaction is our top priority, and we are grateful for your trust and confidence in us. We will make sure to share your kind words with the entire team as they serve as motivation for us to continue delivering exceptional service. Thank you for choosing Grande Prairie Volkswagen as your dealership of choice. We appreciate your business and look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen