"Beyond in love with my new 2021 Atlas! Teri was very..."
- Paige Fraser
Beyond in love with my new 2021 Atlas! Teri was very knowledgeable and helped me pick out the best vehicle for my budget. I personally work in customer service and it’s something I always judge. 10/10 to everyone I had the pleasure of talking too! Would definitely recommend and will be telling all of my tables that are looking for a vehicle. Michael helped me out in finance, made sure I knew everything I was signing and explained it if I didn’t. My first brand spanking new car and Im so in love with it. Thank you for being so wicked!!!
"I have been to many dealers and looked at many different..."
I have been to many dealers and looked at many different vehicles, Volkswagen was my choice due to the kindness and none push I was of Paige. Paige is why I bought a Tiguan!
"Shawn is a pleasure to work with. Helped get me into the..."
Shawn is a pleasure to work with. Helped get me into the exact vehicle I wanted. Finance was quick and painless. Parts jumped in and sorted out winter wheels and tires. Overall good experience!
"I've been taking my 2012 VW Golf to GP for service for..."
I've been taking my 2012 VW Golf to GP for service for the past few years. I called to ask if I needed to replace my timing belt due to a recent event where I had a hard time starting my car. I asked if I brought my vehicle in … a three hour drive with time change, would they have the parts if it needed to be replaced. They said, no, they don't stock parts for old vehicles. My car is not that old. If I wanted to have the parts in stock and didn't use them, it would be a 20% restocking fee.
Not once did anyone ask me any questions to see it was most likely the timing belt. I called Prince George and the service person asked me a bunch of questions and then said, it's definitely not your timing belt, likely the battery. He also said they stock one of the parts for most vehicles, common kits, etc.
I was prepared to spend between $2,ooo - $2,500.00 on a repair job but they can't spring to bring in the parts! Even if it turns out I didn't need them now, I would need the job done eventually.
I'm rating the individuals higher because it's not their policy, they just have to follow it.