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Kaitlyn Rogers
Kaitlyn  Rogers at Grande Prairie Volkswagen
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Kaitlyn Rogers

Parts Advisor

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4 Reviews
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4 Reviews

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4 Reviews of Kaitlyn Rogers

April 28, 2021

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Employee Rating

"Beyond in love with my new 2021 Atlas! Teri was very..."

- Paige Fraser

Beyond in love with my new 2021 Atlas! Teri was very knowledgeable and helped me pick out the best vehicle for my budget. I personally work in customer service and it’s something I always judge. 10/10 to everyone I had the pleasure of talking too! Would definitely recommend and will be telling all of my tables that are looking for a vehicle. Michael helped me out in finance, made sure I knew everything I was signing and explained it if I didn’t. My first brand spanking new car and Im so in love with it. Thank you for being so wicked!!!

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Yes

January 29, 2021

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"I have been to many dealers and looked at many different..."

- JLo

I have been to many dealers and looked at many different vehicles, Volkswagen was my choice due to the kindness and none push I was of Paige. Paige is why I bought a Tiguan!

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Yes

Other Employees Tagged: Madison Stoddart, Paige Nutting

December 04, 2020

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"Shawn is a pleasure to work with. Helped get me into the..."

- JonL

Shawn is a pleasure to work with. Helped get me into the exact vehicle I wanted. Finance was quick and painless. Parts jumped in and sorted out winter wheels and tires. Overall good experience!

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Yes

October 28, 2020

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"I've been taking my 2012 VW Golf to GP for service for..."

- slbayley

I've been taking my 2012 VW Golf to GP for service for the past few years. I called to ask if I needed to replace my timing belt due to a recent event where I had a hard time starting my car. I asked if I brought my vehicle in … a three hour drive with time change, would they have the parts if it needed to be replaced. They said, no, they don't stock parts for old vehicles. My car is not that old. If I wanted to have the parts in stock and didn't use them, it would be a 20% restocking fee. Not once did anyone ask me any questions to see it was most likely the timing belt. I called Prince George and the service person asked me a bunch of questions and then said, it's definitely not your timing belt, likely the battery. He also said they stock one of the parts for most vehicles, common kits, etc. I was prepared to spend between $2,ooo - $2,500.00 on a repair job but they can't spring to bring in the parts! Even if it turns out I didn't need them now, I would need the job done eventually. I'm rating the individuals higher because it's not their policy, they just have to follow it.

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Recommend Dealer
No

Other Employees Tagged: Darren Thyssen

Oct 29, 2020

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that we let you down. The service manager Mr. Larson will reach out to your personally to discuss how we can turn your experience around. Thank you for brining your concern to our attention as it is Grande Prairie Volkswagens intention to provide the best customer experience possible 100% of the time.

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