Mark Peters | Page 13

Great Experience Sean and the rest of the group we dealt with at Charlesglen Toyota made our new vehicle purchase an easy and comfortable experience. They are knowled Sean and the rest of the group we dealt with at Charlesglen Toyota made our new vehicle purchase an easy and comfortable experience. They are knowledgeable, responsive and are selling a great product. Mark did a great job of running through all the new and important features of our vehicle when we picked it up. It was all ready to go and looked great. Thanks! More

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Charlesglen Sales/Sean Nixin Exceptional customer service and treatment during our car buying experience. No pressure sales, lots of information on the product lines. Ability to t Exceptional customer service and treatment during our car buying experience. No pressure sales, lots of information on the product lines. Ability to test drive multiple models and time to make the best decision for my family. Sean Is personable, knowledgeable and easy to work with. Delivery experience was phenomenal! Appreciate the overview that Mark gave us prior to taking the vehicle before taking it off the lot. Alex and Dan in the Finance office laid out our purchase/lease options and made the experience painless. Have been going to the service department for a number of years and have always been pleased with the level of professionalism and honesty. More

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Attentive and professional attitude The entire staff at Charlesglen Toyota treated me with a high level of professionalism. All of the staff where very personal and attentive to my need The entire staff at Charlesglen Toyota treated me with a high level of professionalism. All of the staff where very personal and attentive to my needs. I would recommend this dealership to anyone looking to purchase a new Toyota. More

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Enjoyable Stress Free Experience Hala Saaid, our salesperson, was very helpful and patient with us. She listened well and made very good suggestions. At no time did we feel pressured Hala Saaid, our salesperson, was very helpful and patient with us. She listened well and made very good suggestions. At no time did we feel pressured in any way. When we decided to purchase, all the paperwork was done in an efficient timely manner and our endless questions were very thoroughly answered by all involved. Finally, Mark Peters did a great job on delivery day explaining all the intricacies of our new vehicle. We left feeling confident about our purchase from both an emotional and financial point of view. We would highly recommend Charlesglen to anyone shopping for a vehicle. More

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Very good buying experience. The staff at Charlesglen is Awesome. Mark and Phil were great to deal with.They understood my needs and budget and got me a great deal. I am very The staff at Charlesglen is Awesome. Mark and Phil were great to deal with.They understood my needs and budget and got me a great deal. I am very pleased with my purchase and feel that my best interest was always the priority. Would and will recommend Charlesglen to others based on my experience. Great dealer. More

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Friendly people We were very impressed with the friendliness of all of the staff at Charlesglen. Right from walking in and being greeted but not over-whelmed by the We were very impressed with the friendliness of all of the staff at Charlesglen. Right from walking in and being greeted but not over-whelmed by the sales staff the day we purchased our vehicle, to being greeted, remembered and assisted by Stephen two unrelated times of the purchase. Stephen was not the salesperson with whom we dealt with when purchasing but was very hospitable when I arrived at Charlesglen for some unfinished issues and went out of his way to make sure I was attended to. He was very kind. Lorne (our sales agent) was extremely courteous, knowledgeable, accommodating and not pushy! He was a pleasure to deal with. We had been at a different Toyota dealership earlier in the day; they could take a few lessons in public relations from Lorne. Kerri was friendly and very easy to deal with. Her smile, pleasant personality and patient nature complimented the manner in which business was conducted. She was knowledgeable about options available to us and was very helpful with explanations. Last but not least, Mark. Perfect personality for the job of teaching us all the bells and whistles that come with our vehicle. Even before we started, Mark was a gem. My license plate which I was transferring from my old vehicle to the new one, was extremely stuck,; neither my husband or I could undo the one screw. With great determination, Mark came to my rescue. Mark's expertise in vehicle knowledge was superb. What impressed me more than the actual knowledge, was the pleasure and ease with which he shared that know how with us. Kudos many times over and a great big thank you to all the team. More

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perfect There are 3 salemen help me to buy RAV4 of toyota. They are very nice,and I felt everything perfect in the shop. That is very good. There are 3 salemen help me to buy RAV4 of toyota. They are very nice,and I felt everything perfect in the shop. That is very good. More

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Satisfied customer Everyone was very friendly, knowledgeable and professional in their specific roles. Also, very impressed with the facilities. If our Venza performs an Everyone was very friendly, knowledgeable and professional in their specific roles. Also, very impressed with the facilities. If our Venza performs and treats us as well as we were looked after by the Charlesglen staff, we will be more than satisfied. More

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Great experience! We had a wonderful experience at Charlesglen Toyota, Mike, Mark and Phil were great! They're very thorough with all our options and answered all of ou We had a wonderful experience at Charlesglen Toyota, Mike, Mark and Phil were great! They're very thorough with all our options and answered all of our questions. Very friendly staff! We will be recommending friends and family who might be looking for a new vehicle. Thank you! More

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Great Experience Very friendly and helpful staff. Especially recommend Garnett for his honest and helpful advice in finding the right car. I bough my first Toyota fr Very friendly and helpful staff. Especially recommend Garnett for his honest and helpful advice in finding the right car. I bough my first Toyota from Charlesglen in 2005 and have continued to take my car for repairs to them because of their honest and thorough approach. Will continue to take my new car to this dealership. Thanks all! More

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