Mark Peters | Page 12

Purchase of 2013 Lexus From the test drive to delivery it was a seamless transaction. Mitch was very friendly and helpful. Wesley was efficient and friendly. Mark was ver From the test drive to delivery it was a seamless transaction. Mitch was very friendly and helpful. Wesley was efficient and friendly. Mark was very informative with the delivery of the vehicle. More

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Pretty awesome and welcoming team I came in looking for a fairly reasonably priced Toyota Rav 4. Khalil was very helpful and knowledgeable about the vehicle. He also exercised great pa I came in looking for a fairly reasonably priced Toyota Rav 4. Khalil was very helpful and knowledgeable about the vehicle. He also exercised great patience with me, as I took forever to negotiate/ decide if I wanted the car. Once I decided, Phil and Mark were also very helpful in navigating me through the financing pick up process. Thanks for a pleasant experience guys! More

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Best customer service in town So we are excited to announce that we bought our first Toyota from Charlesglen , we were always been Honda people since we lost our Honda in an accide So we are excited to announce that we bought our first Toyota from Charlesglen , we were always been Honda people since we lost our Honda in an accident we couldn't decide till we stopped by at Charlesglen Toyota for just window shopping and met a super awesome sales person Kelly Kurtz , not only we got the bestest Deal for our car but we also made a friend for life time . We were treated so special from the time we stepped in , till we got the keys for our new Venza . I must say cHarlesglen Toyota has the best price and true value of the money we have spend . Thanks so much team Charlesglen Toyota and thanks for welcoming us in your Toyota family . More

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No pressure sales tactics When Sean Nixon approached us in the show room he was friendly and willing to answer any and all questions we had. He set us up for a test drive and w When Sean Nixon approached us in the show room he was friendly and willing to answer any and all questions we had. He set us up for a test drive and was very knowledgeable about the Rav4 Hybrid we were testing. I had done a fair bit of research so I knew what to expect from the vehicle, Sean did a great job of simply letting the vehicle speak for itself by displaying what it could do. When it came time to move ahead he was very clear in explaining all the options and what the prices would be for them. It made it very easy to decide which extras and warranties to accept or decline and he did not pressure us in the least in order to increase the sales. We really appreciated the candid manner in which he conducts himself. When we picked the Rav4 up, Mark Peters spent about an hour with us going through the operational features of the vehicle. Taking the time to set up our bluetooth connected phones during a very detailed tutorial was very much appreciated. Wes Simpson and Phil Dao split duties in setting up the finance. They took care of everything including insurance and registration and procuring a new plate for us. All we had to do was show up and sign when once we had agreed to the pricing/payments. More

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Used trade-in We traded in our used 2013 Sienna for a used 2013 Venza and felt we were treated fairly. For the pick-up, they did an awesome job showing me around th We traded in our used 2013 Sienna for a used 2013 Venza and felt we were treated fairly. For the pick-up, they did an awesome job showing me around the car - same service (if not better) than when we got our brand new Sienna. More

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Friendly and knowledgeable My wife and I had a great experience all-in-all and met several members of the Charlsglen team. I initially setup a test drive online and the process My wife and I had a great experience all-in-all and met several members of the Charlsglen team. I initially setup a test drive online and the process was easy to do thanks to Jonathan. So, we went the into the dealership really just wanting to test drive the 2017 Tacoma. After being there for almost 2 hours looking, driving, and talking about the truck we wanted to know the financials and how it would impact our budget. While Lorne was really friendly, knowledgeable, and personable, we wanted to take a break and go for lunch...that is when Lorne dropped the a guilt trip on us about how he makes a living. This was a momentary hiccup in the relationship, where we felt more like his commission than him trying to continue the excellent customer service with which he started. We returned from lunch and his tone again turned friendly. At the end of the day, Lorne got us everything we wanted and I believe he did provide some valuable insight into the negotiation as well as services and products. Thank you all and I look forward to my new truck! More

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Third lease in 10 years - same great experience We're happy to rate Charlesglen Toyota 5 out of 5 stars for their continued commitment to top-notch client care, honesty and fairness with us over the We're happy to rate Charlesglen Toyota 5 out of 5 stars for their continued commitment to top-notch client care, honesty and fairness with us over the years. Leasing a new vehicle is a commitment that requires trust between both parties, and I feel there is a mutual respect and trust in working with Charlesglen. Getting a new vehicle is a pretty complex transaction, but Charlesglen has made it headache-free for us every time. We will most likely go to Charlesglen for all future leases or purchases. More

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Great Service This is the third new vehicle we have purchased from Charlesglen over the years. Have found the staff to be very helpful and friendly in all three ca This is the third new vehicle we have purchased from Charlesglen over the years. Have found the staff to be very helpful and friendly in all three cases. More

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Not Bad It is ok but the accessories are too expensive. Next time if I ever by again I will not get any accessories. Thanks again for all the help. It is ok but the accessories are too expensive. Next time if I ever by again I will not get any accessories. Thanks again for all the help. More

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Great! Delivered the 'meat and potatoes' with minimal 'song and dance'. Friendly, courteous and respectful service from the moment we entered the showroom u Delivered the 'meat and potatoes' with minimal 'song and dance'. Friendly, courteous and respectful service from the moment we entered the showroom until we drove off the lot in our new car. More

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