Mark Peters | Page 14

Used trade-in We traded in our used 2013 Sienna for a used 2013 Venza and felt we were treated fairly. For the pick-up, they did an awesome job showing me around th We traded in our used 2013 Sienna for a used 2013 Venza and felt we were treated fairly. For the pick-up, they did an awesome job showing me around the car - same service (if not better) than when we got our brand new Sienna. More

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Friendly and knowledgeable My wife and I had a great experience all-in-all and met several members of the Charlsglen team. I initially setup a test drive online and the process My wife and I had a great experience all-in-all and met several members of the Charlsglen team. I initially setup a test drive online and the process was easy to do thanks to Jonathan. So, we went the into the dealership really just wanting to test drive the 2017 Tacoma. After being there for almost 2 hours looking, driving, and talking about the truck we wanted to know the financials and how it would impact our budget. While Lorne was really friendly, knowledgeable, and personable, we wanted to take a break and go for lunch...that is when Lorne dropped the a guilt trip on us about how he makes a living. This was a momentary hiccup in the relationship, where we felt more like his commission than him trying to continue the excellent customer service with which he started. We returned from lunch and his tone again turned friendly. At the end of the day, Lorne got us everything we wanted and I believe he did provide some valuable insight into the negotiation as well as services and products. Thank you all and I look forward to my new truck! More

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Third lease in 10 years - same great experience We're happy to rate Charlesglen Toyota 5 out of 5 stars for their continued commitment to top-notch client care, honesty and fairness with us over the We're happy to rate Charlesglen Toyota 5 out of 5 stars for their continued commitment to top-notch client care, honesty and fairness with us over the years. Leasing a new vehicle is a commitment that requires trust between both parties, and I feel there is a mutual respect and trust in working with Charlesglen. Getting a new vehicle is a pretty complex transaction, but Charlesglen has made it headache-free for us every time. We will most likely go to Charlesglen for all future leases or purchases. More

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Great Service This is the third new vehicle we have purchased from Charlesglen over the years. Have found the staff to be very helpful and friendly in all three ca This is the third new vehicle we have purchased from Charlesglen over the years. Have found the staff to be very helpful and friendly in all three cases. More

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Not Bad It is ok but the accessories are too expensive. Next time if I ever by again I will not get any accessories. Thanks again for all the help. It is ok but the accessories are too expensive. Next time if I ever by again I will not get any accessories. Thanks again for all the help. More

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Great! Delivered the 'meat and potatoes' with minimal 'song and dance'. Friendly, courteous and respectful service from the moment we entered the showroom u Delivered the 'meat and potatoes' with minimal 'song and dance'. Friendly, courteous and respectful service from the moment we entered the showroom until we drove off the lot in our new car. More

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Great Experience Sean and the rest of the group we dealt with at Charlesglen Toyota made our new vehicle purchase an easy and comfortable experience. They are knowled Sean and the rest of the group we dealt with at Charlesglen Toyota made our new vehicle purchase an easy and comfortable experience. They are knowledgeable, responsive and are selling a great product. Mark did a great job of running through all the new and important features of our vehicle when we picked it up. It was all ready to go and looked great. Thanks! More

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Charlesglen Sales/Sean Nixin Exceptional customer service and treatment during our car buying experience. No pressure sales, lots of information on the product lines. Ability to t Exceptional customer service and treatment during our car buying experience. No pressure sales, lots of information on the product lines. Ability to test drive multiple models and time to make the best decision for my family. Sean Is personable, knowledgeable and easy to work with. Delivery experience was phenomenal! Appreciate the overview that Mark gave us prior to taking the vehicle before taking it off the lot. Alex and Dan in the Finance office laid out our purchase/lease options and made the experience painless. Have been going to the service department for a number of years and have always been pleased with the level of professionalism and honesty. More

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Attentive and professional attitude The entire staff at Charlesglen Toyota treated me with a high level of professionalism. All of the staff where very personal and attentive to my need The entire staff at Charlesglen Toyota treated me with a high level of professionalism. All of the staff where very personal and attentive to my needs. I would recommend this dealership to anyone looking to purchase a new Toyota. More

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Enjoyable Stress Free Experience Hala Saaid, our salesperson, was very helpful and patient with us. She listened well and made very good suggestions. At no time did we feel pressured Hala Saaid, our salesperson, was very helpful and patient with us. She listened well and made very good suggestions. At no time did we feel pressured in any way. When we decided to purchase, all the paperwork was done in an efficient timely manner and our endless questions were very thoroughly answered by all involved. Finally, Mark Peters did a great job on delivery day explaining all the intricacies of our new vehicle. We left feeling confident about our purchase from both an emotional and financial point of view. We would highly recommend Charlesglen to anyone shopping for a vehicle. More

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