Mark Peters | Page 15

Very good buying experience. The staff at Charlesglen is Awesome. Mark and Phil were great to deal with.They understood my needs and budget and got me a great deal. I am very The staff at Charlesglen is Awesome. Mark and Phil were great to deal with.They understood my needs and budget and got me a great deal. I am very pleased with my purchase and feel that my best interest was always the priority. Would and will recommend Charlesglen to others based on my experience. Great dealer. More

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Friendly people We were very impressed with the friendliness of all of the staff at Charlesglen. Right from walking in and being greeted but not over-whelmed by the We were very impressed with the friendliness of all of the staff at Charlesglen. Right from walking in and being greeted but not over-whelmed by the sales staff the day we purchased our vehicle, to being greeted, remembered and assisted by Stephen two unrelated times of the purchase. Stephen was not the salesperson with whom we dealt with when purchasing but was very hospitable when I arrived at Charlesglen for some unfinished issues and went out of his way to make sure I was attended to. He was very kind. Lorne (our sales agent) was extremely courteous, knowledgeable, accommodating and not pushy! He was a pleasure to deal with. We had been at a different Toyota dealership earlier in the day; they could take a few lessons in public relations from Lorne. Kerri was friendly and very easy to deal with. Her smile, pleasant personality and patient nature complimented the manner in which business was conducted. She was knowledgeable about options available to us and was very helpful with explanations. Last but not least, Mark. Perfect personality for the job of teaching us all the bells and whistles that come with our vehicle. Even before we started, Mark was a gem. My license plate which I was transferring from my old vehicle to the new one, was extremely stuck,; neither my husband or I could undo the one screw. With great determination, Mark came to my rescue. Mark's expertise in vehicle knowledge was superb. What impressed me more than the actual knowledge, was the pleasure and ease with which he shared that know how with us. Kudos many times over and a great big thank you to all the team. More

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perfect There are 3 salemen help me to buy RAV4 of toyota. They are very nice,and I felt everything perfect in the shop. That is very good. There are 3 salemen help me to buy RAV4 of toyota. They are very nice,and I felt everything perfect in the shop. That is very good. More

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Satisfied customer Everyone was very friendly, knowledgeable and professional in their specific roles. Also, very impressed with the facilities. If our Venza performs an Everyone was very friendly, knowledgeable and professional in their specific roles. Also, very impressed with the facilities. If our Venza performs and treats us as well as we were looked after by the Charlesglen staff, we will be more than satisfied. More

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Great experience! We had a wonderful experience at Charlesglen Toyota, Mike, Mark and Phil were great! They're very thorough with all our options and answered all of ou We had a wonderful experience at Charlesglen Toyota, Mike, Mark and Phil were great! They're very thorough with all our options and answered all of our questions. Very friendly staff! We will be recommending friends and family who might be looking for a new vehicle. Thank you! More

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Great Experience Very friendly and helpful staff. Especially recommend Garnett for his honest and helpful advice in finding the right car. I bough my first Toyota fr Very friendly and helpful staff. Especially recommend Garnett for his honest and helpful advice in finding the right car. I bough my first Toyota from Charlesglen in 2005 and have continued to take my car for repairs to them because of their honest and thorough approach. Will continue to take my new car to this dealership. Thanks all! More

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I am so happy!!! I love my new shiny red RAV4!! I am absolutely ecstatic about my new vehicle. I had a great experience start to finish they made me feel comfortable a I love my new shiny red RAV4!! I am absolutely ecstatic about my new vehicle. I had a great experience start to finish they made me feel comfortable and it was super easy figuring out what kind of vehicle suited me. Everyone that I dealt with was very helpful and kind especially Lorne Shire, Brad Brock, Mark Peters (delivery) and Will Cheng in finance. I first dealt with Lorne, he was the first person I saw when I walked in the door. He was friendly, professional and could answer all my questions. This was the first vehicle that I have ever bought so I was kind of nervous walking in there not knowing anything. Lorne first showed me the different types of Rav4 with all different packages. Once I figure out which one we took it for a test drive. After we sat down to figure out what my monthly costs were going to be on which package/vehicle etc. I was very concerned about spending a certain amount of money per month between my car payment and my insurance. Both Lorne and Brad were able to get me within the range that I was comfortable with. From there I went and saw Will in finance he again made me feel comfortable, explain everything to me that I needed to know and provided me with the information to make a decision in that area. Finally the next day I was able to pick up my vehicle. I was shocked that they were able to have it ready for me within less than 24 hours I thought it was going to be a lot longer. Mark was then the next person that I met, he brought me downstairs to show me my vehicle all ready to go, give me the keys, take a picture etc. We went through absolutely everything on my vehicle inside and out. He show me how to use everything, set up my phone etc. These guys really know their stuff! I am very very pleased with the experience I had, thanks again to everybody that helped me out :) More

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The Best in the West! I thoroughly enjoyed the enthusiam that the employees at Charlesglen Toyota shared with me. I hadn't purchased a vehicle for 12 years and could hardly I thoroughly enjoyed the enthusiam that the employees at Charlesglen Toyota shared with me. I hadn't purchased a vehicle for 12 years and could hardly stop admiring my newly acquired Rav4. I cannot remember ever having such an enjoyable experience purchasing a vehicle through a dealership where the customer definitely comes first, and I am looking forward to the orientation to further familiarize myself with my beautiful new SUV. Justin Ngo was friendly, helpful and truly determined to help me find the vehicle that best suited me. Kerri Hope was extremely knowledgable, efficient and personable regarding the financing and my options. Mark Peters was very essential in introducing my new vehicle to me making the transition a smooth one. I thank everyone involved for their professionalism and courtesy and look forward to continued great service for years to come! More

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Impressive Customer Service From my very first inquiry online to picking up my vehicle today I have been very impressed with the Customer Service. Andrew Fagan even brought a Hig From my very first inquiry online to picking up my vehicle today I have been very impressed with the Customer Service. Andrew Fagan even brought a Highlander to our house in the southeast to make sure it would fit in the garage with my husband's truck! Once I had decided on a colour he kept me updated with the arrival at the dealership.Tyler in Finance was very efficient and never made us feel pressured to take any options. Mark was great showing me the "workings' of my new vehicle. I would highly recommend Charlesglen. More

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A GREAT Team This was the second time that my family purchased a vehicle from Charlesglen Toyota. Everyone that we dealt with were very friendly and courteous. Mik This was the second time that my family purchased a vehicle from Charlesglen Toyota. Everyone that we dealt with were very friendly and courteous. Mike Loritz and Mark Toews were very professional in helping me through the process of getting me the best deal. At one point, Tim Beach, General Manager, approached me to make sure that I was being attended properly. The Financial Services Manager, Tyler Doherty was very helpful. Mark Peters walked us through the different features of the vehicle before he handed us the keys. Overall, it was a very rewarding experience. A GREAT team. More

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