Lauren Rossini | Page 34

Quick, courteous Rick was awesome! Answered all my questions and concerns, went above and beyond to help me get the vehicle I wanted and when I needed it. I would high Rick was awesome! Answered all my questions and concerns, went above and beyond to help me get the vehicle I wanted and when I needed it. I would highly recommend Lexus of London and Rick Watson to anyone looking for a good car and deal. The GM even took time with me to make sure I was taken care of and didn’t have anymore questions. I couldn’t be happier. More

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Pure customer service. Great experience The interaction and professionalism we received was outstanding. Rick Watson must be commended. He is a very thorough and pleasant Sales representativ The interaction and professionalism we received was outstanding. Rick Watson must be commended. He is a very thorough and pleasant Sales representative to deal wit. My wife and strongly recommend him if you are considering a vehicle. Lauren Rossini was also very professional and took good care of ensuring she explained any additional options to consider. Thank you both. Pat & Jo-Ann Tricarico More

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Excellent I needed to find a vehicle quickly and searched first on-line. I then when to Lexus of London and was introduced to Sue Vincent. Sue was efficient an I needed to find a vehicle quickly and searched first on-line. I then when to Lexus of London and was introduced to Sue Vincent. Sue was efficient and knowledgeable and informed me of available inventory. I didn't purchase a vehicle that Friday, but returned after the weekend and made the deal. I appreciated Sue's no-pressure approach and informative style. If in the market for a Lexus in future, I would definitely call Sue Vincent! I More

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Even better the 4th Time! Lexus of London is the high standard of service by which we judge all others. They are simply the best! Sue, Kevin and the entire Lexus team are all Lexus of London is the high standard of service by which we judge all others. They are simply the best! Sue, Kevin and the entire Lexus team are all about the experience of owning a new vehicle. 4th Lexus and it continues to be amazing. We bought our first Lexus from Sue and we continue to be impressed by her knowledge, dedication and comfortable manner. Kevin was great with his understanding of new features and patience in demonstrating same. He is an excellent addition to the team and has a smile that would light up a room. Thanks to Lauren for making paper work fun. Thanks again - Susie and Mike. More

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First new car purchase Everyone was a pleasure to work with. Very well informed and polite. I really enjoyed working with Rick I felt like he was really trying to get the ri Everyone was a pleasure to work with. Very well informed and polite. I really enjoyed working with Rick I felt like he was really trying to get the right car for me and not just try to make a sale. I can’t wait to pick up my car! More

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The only experience you need is at Lexus of London Sue Vincent helped me step into my 2nd Lexus along with my first! It is my dream car! There is no pressure here. Sue makes your transition to your new Sue Vincent helped me step into my 2nd Lexus along with my first! It is my dream car! There is no pressure here. Sue makes your transition to your new vehicle seamlessly, stress free. Fun to talk to and very knowledgeable about their brand, vehicles, and cars in general. Professional service from the entire dealership, 2nd to none. When you get your car serviced here, let alone purchasing it; you'll be in bliss. More

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Great experience We had been interested in purchasing a luxury vehicle. We visited BMW, Mercedes, jaguar, and Lexus. Although we had never purchased a luxury vehicl We had been interested in purchasing a luxury vehicle. We visited BMW, Mercedes, jaguar, and Lexus. Although we had never purchased a luxury vehicle before we were made comfortable immediately. From the moment we arrived, the facilities were top notch and the service we received was great. Rob was very knowledgeable about all of the features of the vehicles he showed us. Above all, he wasn't pushy and made sure we had all of the info we needed to make our purchasing decision. He gave us a quote on the vehicle, we came back with a counter-offer which he excepted immediately. We now a proud owner of a 2018 RX350 and very pleased with the purchasing experience. We were given a total tutorial of the car in which we learned a lot. (cant remember the guy's name but he was very thorough and professional) Rob contacted us a week later to follow-up to see if we had any additional questions. If you are looking for a vehicle, I strongly recommend that you speak to Rob and recommend him to anyone who asks. More

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Friendly and knowledgeable My experiences at Lexus of London were very good. After visiting several other dealerships and speaking with their sales staff, I didn’t feel welcome My experiences at Lexus of London were very good. After visiting several other dealerships and speaking with their sales staff, I didn’t feel welcome so I kept looking. I found Lexus of London to be the most knowledgeable and friendly which led me to purchase my Lexus from them. Natalie was the first person I met and she was very helpful. Then Rick, Lauren and Kevin rounded out the time spent there. So glad I didn’t go elsewhere. More

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Beyond Amazing We just received our 2018 RX350 yesterday and are still in happy shock. Our sales associate, Sue Vincent, was more than helpful. Her pure passion for We just received our 2018 RX350 yesterday and are still in happy shock. Our sales associate, Sue Vincent, was more than helpful. Her pure passion for cars in general and Lexus in particular shines through the moment you sit down with her. When we arrived to get our new suv, we were introduced to Kevin, who is the gentleman that walks you through every feature on our new vehicle. Yet again, we were beyond impressed with this young man's love and knowledge for Lexus. This is our first Lexus, but I can guarantee, that it will not be our last !! Susan and Wanda More

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Simply seamless! I will begin by saying that historically my loyalty has been to Mercedes. In large part my preference of vehicles focuses on both the actual vehicle a I will begin by saying that historically my loyalty has been to Mercedes. In large part my preference of vehicles focuses on both the actual vehicle and the associated customer service. From the moment we entered the dealership, until the time we drove our vehicle off of the showroom floor, the service from Lexus of London was simply impeccable. While the vehicle sold itself, the customer service provided by Rob and Lauren was second to none. Sorry Mercedes, I am afraid that I will be following Lexus in moving forward. Thank you Rob and Lauren! We are enjoying the new vehicle immensely. More

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