Kareem Fayad | Page 2

Best dealership in London! Place was clean and COVID safety was excellent. Everyone was very friendly and helpful. Steph, Jamal and Hass were all extremely efficient and helpful. They made sure my fami safety was excellent. Everyone was very friendly and helpful. Steph, Jamal and Hass were all extremely efficient and helpful. They made sure my family got all the details and came up with a vehicle and plan that works for us! We couldn't be happier with our 2021 Tucson! We feel relieved to have a reliable and safe vehicle. We won't buy/lease from anywhere else! We have also had great experiences with Jameel, Samir and KJ! Highly recommend everyone! The staff in service are very nice and equally helpful! Kareem usually takes care of us and is knowledgeable and efficient. More

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Buyer Beware - Dealership overcharges I bought a new Hyundai Sonata in 2015. This past Thanksgiving weekend I got a flat tire. I was not too concerned as I had roadside assistance. I ca I bought a new Hyundai Sonata in 2015. This past Thanksgiving weekend I got a flat tire. I was not too concerned as I had roadside assistance. I called and CAA came out and asked me to pop the trunk so that he could retrieve the spare tire. To my surprise and horror, the mechanic told me that there was no spare tire. I had to have my car towed, and being Thanksgiving weekend many shops closed early, so I had it towed to Brian Finch Hyundai. This would not have been my first choice if it had happened on any other day. That being said, I had it towed to the dealership. I thought that they could just put on a new tire and I would be on my way. This did not happen. They had no tire for my car at the dealership. I had to wait until Tuesday to get a new tire. This was a huge inconvenience to me. They had no loaner car for me and I had to find my own way to work for the next couple days. It cost me $140 in cab fare which was an extra expense on top of the new tire which the dealership charged $35 more than any other place. If I had known that I would have to wait over the long weekend to get a new tire installed, I definitely would not have gone to this dealership. Finally Tuesday comes and I expect someone from the dealership to call me with an expected time for this tire to be installed. Instead, I called them at 2:45 PM after waiting all morning and ended up leaving a message for someone to call me back. I was not too happy and Jeff who call me back could not understand why I was so upset. This is no way to run a business. This was the final straw. Previous to this experience, I had a brake job done and was charged almost $1,400. which is way overpriced. I went to several different independent shops to have them review my bill and the overwhelming consensus was that I had been scammed. I have since found an honest mechanic would just like to warn other potential customers of this dealership and buyer beware. More

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A lot of Fun Ashley and Jameel made this experience enjoyable! My wife loves her new Ultimate Kona. And I love the Bluelink feature that allows me to see what Ma Ashley and Jameel made this experience enjoyable! My wife loves her new Ultimate Kona. And I love the Bluelink feature that allows me to see what Mall she is parked at! See you soon guys! More

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Excellent service Chris is very easy to talk to and seems to really care about his clients. He was very qquick returning my phone call and had us book a time that worke Chris is very easy to talk to and seems to really care about his clients. He was very qquick returning my phone call and had us book a time that worked for us. More

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Great experience! Wonderful staff ! Made it very easy to purchase my new vehicle. Knowledgeable and friendly , made the process seamless. Great communication and expert Wonderful staff ! Made it very easy to purchase my new vehicle. Knowledgeable and friendly , made the process seamless. Great communication and expertise. Jiordan is the best! More

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excellent Sys was great from the first time we met him at the front door. He listened to our needs, and took us right to what we were looking for . He then ga Sys was great from the first time we met him at the front door. He listened to our needs, and took us right to what we were looking for . He then gave us a great deal on both the new auto and our trade in when we picked up our new car he made sure we understood how it worked and programmed the radio and our phone. We love the car and are very pleased with our purchase. We will be back when we are in need of a new car. Rick winters More

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Very accommodating . Both employees and customers were extremely courteous and friendly. Clean and well maintained providing a very pleasant atmosphere. I was finding it . Both employees and customers were extremely courteous and friendly. Clean and well maintained providing a very pleasant atmosphere. I was finding it hard to leave. More

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Great service I love great service and when you arrive you are immediately looked after or if busy they always acknowledge your presence. Kareem is always friendly I love great service and when you arrive you are immediately looked after or if busy they always acknowledge your presence. Kareem is always friendly and goes beyond great service. I always trust his recommendations. Also I have had to drop by lately without an appointment regarding a tire and I was very quickly looked after although I was ready to wait. Great service team Excellent service. Thank you More

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Rainy date It was raining cats and dogs when I arrived back to get my car. The shuttle driver drove right inside the service bays and then retrieved my car and It was raining cats and dogs when I arrived back to get my car. The shuttle driver drove right inside the service bays and then retrieved my car and drove it into the bay as well so I didn't get a drop of water on me! Small things mean a lot :) More

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Highly recommended Excellent, honest service. We reviewed what I had asked to have done and updated according to my service history. I had selected the wrong service in Excellent, honest service. We reviewed what I had asked to have done and updated according to my service history. I had selected the wrong service initially which Kareem caught and changed. More

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