Kareem Fayad | Page 3

Customer Service I received excellent service from Kareem Fayad on my recent visit to the service center to have the signal lights looked after. He explained the prob I received excellent service from Kareem Fayad on my recent visit to the service center to have the signal lights looked after. He explained the problem to me and recommended the air filters be replaced. He was very honest with me and is a excellent asset to the service center and the dealership as well. Well done Kareem. You can be proud of yourself. More

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Above and Beyond Have been a loyal customer for over a decade. All Service staff have been very kind, caring, helpful, courteous, and willing to go that extra step. Ka Have been a loyal customer for over a decade. All Service staff have been very kind, caring, helpful, courteous, and willing to go that extra step. Kareem and Jeff in particular have gone to bat, and helped extensively with warranty matters and good advice. Techs have been good, and have given good Rest of staff have been helpful with other problems, rescheduling, following up on ordered parts & recalls. Front counter staff have been helpful, too. Shuttle drivers have been professional, and willing to work out proper scheduling, including making sure I can make meetings after dropping off car, or responding to reschedule requests for pick up. Everyone has gone above and beyond to make the Service experience great! More

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My vehicle left with more wrong with it then when I came in You get a different price for absolutely everything based on who you speak with. Some will waive the diagnostic fee if the work is done while others You get a different price for absolutely everything based on who you speak with. Some will waive the diagnostic fee if the work is done while others won't. I received 3 different quotes for the exact same work. I was thrilled with the service I received at Burlington Hyundai and assumed I would receive the same quality of service when I moved to London. Since I have started bringing my vehicles (both Hyundai) to finch it seems I drive away with more wrong with my car than when I brought it there. Technicians are friendly and knowledgeable but the way business is conducted is auto opus. More

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Best Dealership in London This dealership is loaded with professionals who value customer service and customer satisfaction. Our sales rep, Sean Fitzpatrick endured numerous v This dealership is loaded with professionals who value customer service and customer satisfaction. Our sales rep, Sean Fitzpatrick endured numerous visits from my family as we searched for the right vehicle at our price. On every visit, Sean was not only courtesy and cheerful, but exhibited a level of professionalism that rarely seen among sales pros. I have dealt with Sean on two different transactions. One was my own and the other was for a family member. There are two traits that stood out. First, his personal demeanor instantly puts one at ease which eliminates the dread associated with purchasing a vehicle. Secondly, Sean exhibits customer loyalty. After my purchase, I noticed my vehicle was not right. After contacting Sean, he immediately set up an appointment for service and ensured me that Finch Hyundai will go the distance to make the vehicle right. What I did not expect was Sean's offer to use his personal vehicle so I could run an errand. Truly outstanding! My second review is for my service adviser, Kareem Fayad. This gentleman kept me in the loop on what was happening with my vehicle every step of the way. When I didn't hear my name being paged, Kareem tracked me down so I didn't have to needlessly wait any longer. Lastly, Kareem suggested we do a test drive together to ensure that my vehicle's issue was addressed fully. I did not expect this level of service from a shop that was extremely busy. Very impressive. More

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Great place to buy your Vehicle I met Jameel Fayad on my second visit. He actually went to the first agent to consent whether he could serve me. :). This shows they have great unders I met Jameel Fayad on my second visit. He actually went to the first agent to consent whether he could serve me. :). This shows they have great understanding between them as co-workers. Jameel never once forced us to sign a deal. His attitude and behavior was very friendly and professional. He made us feel comfortable, very knowledgeable which made us make the decision that very day. I own a 2013 Tucson GLS FWD now which i bought from Finch Hyundai. Its been over two years and i have moved to Toronto. I miss the customer service. I have actually booked an appointment with Finch Hyundai for my 48K service. Trust me it will be worth the traveling. :) More

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Friendly They are very friendly there and care about their customers. They are not pushy as some places are. They get you in when time for service and have a They are very friendly there and care about their customers. They are not pushy as some places are. They get you in when time for service and have a clean waiting area as well as fresh baked cookies and hot coffee. More

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Kind and courteous They were kind and courteous. They consulted me on everything before going ahead with it and explained exactly what was going to be done to my car. They were kind and courteous. They consulted me on everything before going ahead with it and explained exactly what was going to be done to my car. More

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Fantastic I Purchased my vehicle from Finch Hyundai but my experience in the service department couldn't have been better! I dealt with Kareem and his personali I Purchased my vehicle from Finch Hyundai but my experience in the service department couldn't have been better! I dealt with Kareem and his personality blew me away! Kareem, always smiling and happy to be at work made my car breaking down not seem so bad! he was very honest and didn't try to pressure me into anything i didn't want! Always a great experience here at Finch Hyundai! More

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