Joseph Yung | Page 3

Straightforward good service. Its always a nice and comfortable feeling when you know that you're getting the best value in service. That was what we certainly sensed when we coor Its always a nice and comfortable feeling when you know that you're getting the best value in service. That was what we certainly sensed when we coordinated with Mr. Avrom Brown who thoroughly and honestly discussed with us the work to be done on our vehicle... ANDY More

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Consistently honest, professional and friendly service I have had Toyota vehicles since 1987 thanks to several co-workers back then telling me they are the most reliable vehicles. My immediate and extende I have had Toyota vehicles since 1987 thanks to several co-workers back then telling me they are the most reliable vehicles. My immediate and extended family also drive Toyotas. I have been purchasing and servicing my Toyota vehicles at Scarborough Toyota since around 2004 and this has consistently been the best experience. Joseph and all the staff I have ever had the pleasure to deal with have been honest, polite, professional and thorough. There was a time over 20 years ago when friends referred me to an independent mechanic. I gave him a try and after 2 parts being replaced and the overheating issue still not fixed, the last part and cheapest part fixed the issue. Well I already wasted over $1000 before the proper and much cheaper fix corrected the issue. Prior to this attempt of trying an independent mechanic, my previous Toyota dealership always corrected issues the first time and needless to say, I never go to independent mechanics after this experience. Scarborough Toyota also corrects any issues the first time with great customer service. Thanks to Joseph Yung, Gord De Castro and the service technicians at Scarborough Toyota, I will remain a loyal customer. More

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RAV 4 break pad and Rotar repplacement After my RAV4 break pad and rotar replacement ,I had some issue with break but Gord (service manager) called me back and scheduled an appointment to After my RAV4 break pad and rotar replacement ,I had some issue with break but Gord (service manager) called me back and scheduled an appointment to fix the problem. Thank you . More

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Superb Service This review is long overdue. I've been driving for over 60 years and I have never been as satisfied as I am with Scarborough Toyota. Recently, I n This review is long overdue. I've been driving for over 60 years and I have never been as satisfied as I am with Scarborough Toyota. Recently, I needed some body-work. Avrom Brown handled this for me, with humour, and arranged repairs so as to disrupt my week as little as possible. Both he and my service advisor are deeply knowledgeable and they both approach their jobs with a view that the state of my satisfaction is as important as the state of my car. That is both rare and deeply appreciated. More

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Mr Joseph has been very helpful getting my Corolla service. I am happy with the service I got from the Scarborough Toyota.Thank You Mr. Joseph and Jason. BUT I wished that the sales dept. who sold me my car in I am happy with the service I got from the Scarborough Toyota.Thank You Mr. Joseph and Jason. BUT I wished that the sales dept. who sold me my car in 2001 was a bit better. I finally told him face to face how he made me feel and no apologies were said.He is a manager now in sales dept. IF he was a bit more honest and respectful only...I went to another nearby dealership and wow I am sold for they are friendly and easy to talk to, and got my new car. More

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Spoiled break rotors 2 times The service is worst ever and I dont know who gave it high rating. This mechanical service never changed break pods on time until rotors are damaged! The service is worst ever and I dont know who gave it high rating. This mechanical service never changed break pods on time until rotors are damaged! This happend on 2 of my cars. Looks like they make money on your breaks - this story happened 2 times on both my cars - avoid them at all cost! More

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Simple Service Work Joseph did a great job dealing with my unique service needs the other day. This guy gets it! Thanks and keep up the f=great work Joseph. Joseph did a great job dealing with my unique service needs the other day. This guy gets it! Thanks and keep up the f=great work Joseph. More

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Car Service 8/10 Customer Service 2/10 Warning, long detailed review ahead. See the end for a TLDR summary. I called in and made an appointment to get a coolant flush for my Corolla. I w Warning, long detailed review ahead. See the end for a TLDR summary. I called in and made an appointment to get a coolant flush for my Corolla. I was told this should take 1 hour. Upon arrival, I had no idea where to go so I parked my car on the side and proceeded to the service department where I let them know I had an appointment for a coolant flush. I was told to pull my car into the bay. At this point it was 10:50am. I was greeted by service advisor Joseph Yung, who told me it would take 2 hours to complete my coolant flush. I was surprised that such a simple procedure would take that long, but I figured an extra hour added to my initial expectation wasn't that bad; I would go across the street and do some shopping at WalMart. After walking slowly through WalMart and having lunch at Subway, I returned to Scarborough Toyota after 2 hours. I decided I would wait in the waiting room, as Joseph told me they would call my cell phone once my car was ready. At this point, the 2 hour estimate was up. I sat in the waiting room watching customers come and go. I was fixated on the complimentary car wash, waiting to hopefully see my car emerge. I watched numerous cars come and go. After 3 and a half hours, I went back to Joseph and asked if they had forgotten to call me. I was advised that they were really busy and it would be 1 more hour before my car service was completed. Amazed and frustrated, I could do nothing but sit back in the waiting room and do just that: wait. I brought my car in for my scheduled 11am appointment, which I was told would take one hour. It wasn't until 4:37pm that I received a call from a Kason Briggs (a different service advisor than I had originally dealt with) telling me my car was ready. 5 hours and 37 minutes to perform a coolant flush. I expressed my disappointment with the wait time. Kason blamed Joseph for not offering me a shuttle car to drive me home instead of waiting around for over 5 and a half hours. I told him that I should not ever have been offered a shuttle regardless, since any competent mechanic could perform a coolant flush in less than 30 minutes. As Joseph had originally told me, they were busy and so it would be a 2 hour wait. Not a 5 hour 37 minute wait though. Kason gave me a $30 discount on account for the long wait time. With the discount, I still paid almost $200 to perform a simple 30min coolant flush. I have since received quotes for the same service from other dealerships/garages. They range anywhere from $90 to $175 for the same service. I was even laughed at by a close friend who happens to be a mechanic in London, ON. He told me I could have driven my car there, got the coolant flush, went for lunch, and then driven back to Toronto in less time than it took Scarborough Toyota to perform the service. Sounds ridiculous, but the time frame makes sense. Overall, I am satisfied with the actual service that my car received. It seems that a proper coolant flush was performed. What I am not satisfied with is the crazy wait time. I had booked an appointment several days in advance, 11am for a coolant flush. They knew I was coming, they told me the day and time to arrive, and they told me it would take 1 hour. Having me wait over 5 and a half hours was so disappointing, especially since I never received any call or any warning that my service would be taking longer than 3 hours. Looking back, I wonder how much longer I would have waited had I not inquired about my vehicle at the 3 and a half hour mark. Overall, I feel like I was brushed aside by the dealership. As it was my first visit, and for a rather minor service, I guess my vehicle wasn't seen as a priority. And I am extremely disappointed with Scarborough Toyota's scheduling of service appointments: If they schedule my car in for 11am and tell me it will be a 1 hour wait time, then it should not be over 5 and a half hours wait time. It is obvious that either my car was 'forgotten' for a certain amount of time, or that the scheduling is completely off and therefore useless. Summary: Scheduled for a 1 hour coolant flush. Waited over 5 and a half hours. Disappointed. More

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Good quality car I'm very satisfied with your service, your faith is said to do, let me really touched, really is the integrity and quality guaranteed. The first-class I'm very satisfied with your service, your faith is said to do, let me really touched, really is the integrity and quality guaranteed. The first-class technology, first-class service. Thank you. More

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Thank you from Scarborough Toyota service It is second time that I use Toyota products. This time I chose Scarborough Toyota because Donvally Toyota witch in I first time purchase Toyota p It is second time that I use Toyota products. This time I chose Scarborough Toyota because Donvally Toyota witch in I first time purchase Toyota product (Camry) made me very problem. I bought the Corolla in Scarborough Toyota dealer in 2011. So far the services is good. More

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