Jordan Fera | Page 3

All good, lease was up so I decided to purchase the vehicle everyone from finance to sales to service was great. I will continue to deal with lexus of london in the future they are great. vehicle everyone from finance to sales to service was great. I will continue to deal with lexus of london in the future they are great. More

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It was great dealing with Jordan at Lexus of London.He It was great dealing with Jordan at Lexus of London. He was friendly, respectful, and relaxed throughout our interactions. My father and I went It was great dealing with Jordan at Lexus of London. He was friendly, respectful, and relaxed throughout our interactions. My father and I went in to test drive an NX300, and Jordan helped us out. He answered all of our questions and was transparent and helpful throughout the interaction. He was responsive and cooperative during negotiations after the meeting, and went the extra mile to work with us to create a good deal. Jordan is the kind of professional that the car dealership industry needs more of. The type that puts the customer's needs first, listens well, doesn't act pushy, and does good on the word "customer service". Will keep him in mind for future car purchase needs. Well done, Jordan. More

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This was my third vehicle purchase from Lexus of London and the dealer prep of my prior two vehicles was exemplary. Unfortunately, this time the preparation was not as meticulous. The vehicle had a thin and the dealer prep of my prior two vehicles was exemplary. Unfortunately, this time the preparation was not as meticulous. The vehicle had a thin layer of dust on the exterior which could have been easily wiped off prior to my arrival, and there were several small stone chips in the paint on the hood. The chips were clearly visible and were quickly repaired with a paint stick once I pointed them out to my sales representative but again this work should have been performed before I arrived to pick up the vehicle.. Both of these issues were minor but given my previous experience with this dealer they were not something that I expected. Lexus of London set the bar very high in my past dealings and I expected this continued attention to detail. My dealings with Jordan Fera, Thomas Geeves and Cameron Stevens were friendly, professional and knowledgeable. I came for the RX350 and I got an outstanding vehicle. More

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Awesome service! Jordan helped me get a great deal on my vehicle and walked me through the process step by step and ensured I was happy with every step of the way. Overall happy with his service. vehicle and walked me through the process step by step and ensured I was happy with every step of the way. Overall happy with his service. More

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We were looking for a new or slightly experienced luxury vehicle and did all the usual spots. Despite COVID safeguards that encourages an appointment, we showed up unannounced and to our benefit, Jordan Fe vehicle and did all the usual spots. Despite COVID safeguards that encourages an appointment, we showed up unannounced and to our benefit, Jordan Fera was available to help. He was super friendly, no pressure style, great product knowledge, and was so kind to Lisa about her "seat style" preference! Jordan referred us to a colleague that could help us should we return on his day off and followed up to ensure our needs were met. Great hire Lexus - keep this guy around, he will produce and keep smiles on customers faces! More

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Jordan answered all the questions I had and always found out what I requested while not being pushy. Everyone was very kind and made the car buying experience much more relaxing! out what I requested while not being pushy. Everyone was very kind and made the car buying experience much more relaxing! More

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We dealt with Jordan Fera when we bought our corvette….this process was slightly complicated on our end due to an insurance claim. Jordan worked through this with us, was very patient, informati corvette….this process was slightly complicated on our end due to an insurance claim. Jordan worked through this with us, was very patient, informative and professional. The dealership was clean and well organized when it came to the sale process and finalizing the deal! Thank you !!! More

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Very professional and helped get all the information I was looking for in a timely manner. was looking for in a timely manner. More

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