John Rossini | Page 3

Exemplary in every detail of customer sales and service Exemplary sales and service period ! Lexus of London is the perfect example of the pursuit of perfection. I bought my new LS 600 H from this dealer Exemplary sales and service period ! Lexus of London is the perfect example of the pursuit of perfection. I bought my new LS 600 H from this dealership and can tell you right from the front reception center to the sales department to the service department that everything right down to the final detail is completed to customer satisfaction expeditiously 100% without compromise ! More

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Summary of service I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains wh I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains what is going to take place, contact phone numbers to confirm prices etc. They complete the service as explained and confirmed and give the vehicle a wash and then it's all ready to be picked up. Adam also went the extra mile re customer service. thk! More

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Great service department I have my IS serviced according to L of L's recommendations and reminders. Throughout my dealings with the service department, I have consistently fou I have my IS serviced according to L of L's recommendations and reminders. Throughout my dealings with the service department, I have consistently found the L of L service representatives to be knowledgeable, helpful, professional and very pleasant to deal with. With regards to pricing, when I required 4 new regular tires and 4 new snow tires, L of L matched the prices of the big box stores. When I required 2 new rotors, they got them covered under warranty. Overall, very pleased with the service experience. More

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Excellent Service, friendly family atmosphere. One month ago I leased a 2016 Lexus RX350 from Lexus of London. I have to say from entering the door to delivery of the vehicle the whole journey has One month ago I leased a 2016 Lexus RX350 from Lexus of London. I have to say from entering the door to delivery of the vehicle the whole journey has been excellent. I have been a loyal Toyotatown client,since 1974, my first Toyota a Corolla SR5. Since then I have purchased 10 Toyota's new & used. In August 2008 I became a proud and happy Lexus client. At this time I would like to speak specifically of two employees in this format. My respect and positive comments for all the staff I have encountered at Lexus of London could fill volumes. I always feel like a part of the Lexus family when I visit for service. The sales stall never fail to acknowledge me in a sincere welcoming manner. First: Stephanie Shearsby my sales representative was attentive to my requirements and the options I desired in my vehicle package.. She was and continues to very respectful and professional in all of our encounters. (Pre and post delivery). She handled all my questions in a prompt and efficient manner . On one occasion she called me while she was not on duty, to put my mind at ease regarding something I had missed in the order process. I have recommended her to a few of my associates who have expressed interest in a new vehicle. Secondly: Teagan MCCombs, Assistant Delivery Coordinator. Her expertise regarding the numerous features of my new car were explained in a simple, easy to follow presentation. Obviously the the information was overwhelming. Teagan gave me her card and said call any time for follow up of if I ran into something I did not understand understand. I have called Teagan twice, visited the dealership once for technical support. Each time I was met with a pleasant, calm, professional response. Teagan resolved all my issues. I throughly enjoyed this new vehicle experience. On occasion I have had my car serviced at other Lexus dealerships in various large centers, Toronto and Sarasota for instance, in my experience Lexus of London is excels over these other dealerships in every aspect of mine and my vehicles needs. (Sales & service) More

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Surprise!! We received a phone call to discuss a trade-up to a 2014 CT 200. Sue Vincent greeted us and guided us through the most positive sales experience eithe We received a phone call to discuss a trade-up to a 2014 CT 200. Sue Vincent greeted us and guided us through the most positive sales experience either of us has had. In fact - she may have spoiled us for future transactions. Sue was kind, knowledgeable and a pleasure to work with! To our surprise - we have a new CT200 and are most happy. Thanks to Allan Calvert for his professional, friendly manner and John Rossini in Service for all his assistance. The entire experience was the best! Thanks Susie & Mike. More

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A very professional team All the professionals at this dealership treat me in a very helpful and patient manner. This applies to Karen Campbell, Romeo Nissan, and Adam McCallu All the professionals at this dealership treat me in a very helpful and patient manner. This applies to Karen Campbell, Romeo Nissan, and Adam McCallum, who are a reflection of the level of excellence established by John Rossini. More

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I and My wife were extremely satisfied and impressed with the level of service received at this Dealership. Stephanie was refreshing to deal with. She showed transparency, honesty, professionalism and made u the level of service received at this Dealership. Stephanie was refreshing to deal with. She showed transparency, honesty, professionalism and made us feel very comfortable with the whole process of buying our pre-owned Lexus ES 350. She met with us for a test drive when it was convenient for us, even though it conflicted with her day off! That is dedication...and we appreciate that. We would definitely recommend Stephanie to our friends. It was a pleasure dealing with Joe who secured financing for us and also professionally handled our preference concerning license plates. He was easy to work. We met John, the Service Manager, and he was extremely approachable and reassured us that the ES350 was properly inspected by certified Lexus technicians. The individuals that we worked with made our whole experience painless. We would definitely recommend Lexus of London. More

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