Jillian Cook

Jillian is extremely friendly and knowledgeable. We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent lots of time with us and we can tell she genuinely cares about her clients experience Top-notch service. More

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This is our second vehicle through Jillian. From the moment I rang the phone looking for my car till this minute,I know she is there to support us with any enquiries.Got the best deal thru her b From the moment I rang the phone looking for my car till this minute,I know she is there to support us with any enquiries.Got the best deal thru her both times.She is very thorough about her work.The best quality I can think of we never felt pressured to do the purchase, she gave us the options available and was patiently waiting for our final answer with no interference from her side.. More

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It was very comfortable meeting Jillian and she seemed to have the natural ability to understand our questions and to answer them as though she was helping a family member. Jillian was very professional an have the natural ability to understand our questions and to answer them as though she was helping a family member. Jillian was very professional and conveyed the feeling that she was genuinely working for our best deal. More

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We can’t say enough about the people at Lexus of London. Jillian Cook in Sales was so easy to deal with. She earned our trust through honest, down to earth discussion, that made us feel very comfortable. Jillian Cook in Sales was so easy to deal with. She earned our trust through honest, down to earth discussion, that made us feel very comfortable. Although we had entertained other vehicle brands, we were drawn to Lexus because of her approach. Dealing with Chris Ouellette was also easy. He reviewed the different purchase options with us. He was personable and we felt confident throughout the transaction. Brenden Gillespie provided a full introduction and review of the technology in the NX350h on 2 occasions. He was patient and welcomed all questions. More

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I was very satisfied with all the people that I came into contact with when we bought our new Lexus. This is our second Lexus we have bought. Lexus dealerships are a cut above other dealerhips that I have be contact with when we bought our new Lexus. This is our second Lexus we have bought. Lexus dealerships are a cut above other dealerhips that I have been involved with. Our salesperson Lisa was a pleasure to,deal with. More

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Excellent staff ,service and a great place to buy new or used certified Lexus from Lexus of London . The buying process is very smooth and easy, no pressure tactics to buy any additional services. used certified Lexus from Lexus of London . The buying process is very smooth and easy, no pressure tactics to buy any additional services. More

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I appreciated the manner in which I was looked after during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I ha during my recent visit to the dealership to have my winter tires removed. Although I was earlier for my appointment I was taken in right away. I have a credit card type key with a low battery and that was replaced and car returned in a reasonable time and cleaned inside and out. Several individuals in the dealership spoke to me by name while I waited and I had a latte and a snack. Very satisfied. More

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Highly recommend Lexus of London. I have experienced exceptional service before, during and after the sale! I have experienced exceptional service before, during and after the sale! More

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Extremely friendly and knowledgeable in all departments and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of tim and cares very much about their clients experience. We would highly recommend Jillian Cook as an advisor, she was very patient and took a lot of time with us. She was so sweet. We loved that she was not pushy and we never felt pressure to buy on the spot. My husband and I respond to her kind of salesmanship. Five star***** More

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I appreciated that the response to my initial inquiry was same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jilli same day by the GM, Chris Pinelli. It's the little things that show how seriously a dealership takes customer service. The sales process with Jillian was respectful, knowledgeable, and professional. She always followed up to make sure all my questions were answered promptly. As a result, I purchased my third Lexus and my first from London Lexus. More

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