Jillian Cook

Very helpful staff, offering friendly service, who makes buying a car a pleasure. Top notch dealership. Our salesperson, Jillian Cook, was professional & gave us prompt replies to our quandries . No stone w buying a car a pleasure. Top notch dealership. Our salesperson, Jillian Cook, was professional & gave us prompt replies to our quandries . No stone was left unturned in our car purchase, information was shared, options given & advice offered. We drove over 4 hrs to dealership to see the particular car & never regretted it. Our vehicle was delivered to us which was appreciated. More

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Jillian was wonderful to deal with professional, friendly and pleasant. Very thorough. I would recommend anybody I know to deal with her. and pleasant. Very thorough. I would recommend anybody I know to deal with her. More

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Jillian was very courteous, professional, and possessed a high degree of product knowledge. Initially, we planned on buying a block heater and power cord; however, she convinced us that a trickle charger wou high degree of product knowledge. Initially, we planned on buying a block heater and power cord; however, she convinced us that a trickle charger would be more appropriate, as we leave the vehicle home when we travel, thus we would not have a dead battery upon arriving home. I would like to also note that our initial purchase was a Rx500h. My lady was unsure of the colour but we purchased the vehicle. After seeing a blue RX on the road, she changed her mind. Contact was made with Jillian and she arranged to stop the sale of the 500h and we ended up buying the 350h. A big thank to Jillian for completing the sale adjustment without any difficulties. I would also like to thank Reece in finance for his assistance and help working out the financing details, and Adam for introducing us to the huge array of electronics in the vehicle and assisting with meshing of the vehicle electronics with the Lexus app on our phones. More

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Jillian was extremely kind, pleasant and a pleasure to deal with on our purchase. I would highly recommend her to anyone looking at purchasing a Lexus. Can't say enough great things about Chris Pinelli deal with on our purchase. I would highly recommend her to anyone looking at purchasing a Lexus. Can't say enough great things about Chris Pinelli. A real down to earth professional who made our experience seamless and stress free. Great people, great dealership. More

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We just purchased our 2nd new Lexus, this time NX 450h+ from this dealership. Jillian was very kind, patient, and professional. Jillian, Reese, and Chris helped us a lot in getting the right car, and they from this dealership. Jillian was very kind, patient, and professional. Jillian, Reese, and Chris helped us a lot in getting the right car, and they accommodated our request for a loaner car, too. Thank you. More

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This is the first time I have purchased a used car from Lexus of London. Jillian was very nice and professional. Compared to previous purchases we were a bit disappointed that the car hadn’t been cleaned c Lexus of London. Jillian was very nice and professional. Compared to previous purchases we were a bit disappointed that the car hadn’t been cleaned carefully or recently, or detailed. The shifter area was dusty and the exterior wasn’t washed. I paid extra for paint coating and rust protection. But the car wasn’t 100% clean when we picked it up. I was surprised the other employees working there didn’t greet me when they saw me or walked by, They only greeted their own customers. That doesn’t happen in Japan where I’m from. Adam was very helpful and naturally friendly with great expertise! When I first looked at the car I pointed out stone chip damage to the windshield that the sales representative and technicians hadn’t noticed. The sales representative was surprised to see the crack, and had a technician fill in the crack later. So the attention to detail, with the crack in the windshield and lack of cleaning, was not up to Lexus’ standards. More

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If you are looking for a seamless, professional, and genuinely enjoyable car-buying experience, I cannot recommend Jillian Cook at Lexus of London highly enough. I recently worked with Jillian to purcha genuinely enjoyable car-buying experience, I cannot recommend Jillian Cook at Lexus of London highly enough. I recently worked with Jillian to purchase a 2025 Lexus NX 350h, and the entire process was top-tier from start to finish. Jillian knows the Lexus lineup inside and out. She walked me through the specific benefits of the ES 350H and then the NX 350h with clarity, ensuring I understood exactly the benefits of each vehicle. She took me out for a comprehensive test drive that wasn't just a quiet "loop around the block." She encouraged me to truly feel the car’s handling and explained the tech features in real-time, making me feel confident before I made my decision. Jillian was also very professional. Every detail, from the initial greeting to the final paperwork, was handled with a level of responsiveness and efficiency that reflects the Lexus brand perfectly. More

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It was a pleasure dealing with Jillian Cook while purchasing our first car from Lexus of London. She went above and beyond to make sure we were happy with our purchase! I’d have say at Lexus of Londo purchasing our first car from Lexus of London. She went above and beyond to make sure we were happy with our purchase! I’d have say at Lexus of London your treated like Royalty all your needs and concerns are looked after. I’ve never left a Dealership feeling 100% satisfied until know. Thanks Jillian and staff for make our experience so memorable !! More

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Had an amazing experience today picking up my new Lexus NX350! 🚗 The customer service at Lexus London Ontario was excellent from start to finish. A special thank you to the delivery specialist, Akeem P NX350! 🚗 The customer service at Lexus London Ontario was excellent from start to finish. A special thank you to the delivery specialist, Akeem Pearce, who was extremely helpful, professional, and made the whole process smooth and enjoyable. I also want to thank all the staff members at the dealership for their great support and hospitality. Really appreciate the outstanding service. Highly recommended! More

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Although I did not purchase from Lexus, I was very impressed with the dealership and staff. My dealings with Jillian Cook were exceptional. From the moment I met her, her optimism and helpfulness we impressed with the dealership and staff. My dealings with Jillian Cook were exceptional. From the moment I met her, her optimism and helpfulness went above and beyond. There was no question she didn’t know the answer to. It was a miserable rainy day and with a smile she still did not hesitate to venture out to the lot to bring cars out for me to see. She was truly interested in trying to find exactly what I was looking for. I was. Rey impressed with her professionalism and would not hesitate to recommend her to anyone in the market for a car. More

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