Jillian Cook
Jillian Cook at Lexus of London

Jillian Cook

Product Advisor

Lexus of London

1065 Wharncliffe Rd S
London, ON N6L 1J9

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5.0
200 Reviews

Dealership Experience

3 yrs, 7 mos

Industry Experience

3 yrs, 7 mos

5.0

200 Reviews

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200 Reviews of Jillian Cook

November 03, 2025

Dealership Rating
Employee Rating

Jillian was great to work with and I would highly recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. More

by Anne
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adam Frankel, Christopher Ouellette , The lady at the welcome desk - I don’t remember her name.

Nov 05, 2025

Lexus of London responded

Thank you, Anne! We're thrilled to hear about your positive experience with Jillian. She truly embodies our commitment to exceptional service and expertise. We appreciate your recommendation and look forward to seeing you again!

October 31, 2025

Dealership Rating
Employee Rating

Such a pleasure to work with a knowledgeable, personable professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information giv More

by kmychayluk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2025

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear that Jillian and our team provided you with such a positive experience. It's great to know you found our service department and IT improvements helpful. We look forward to assisting you again in the future!

October 31, 2025

Dealership Rating
Employee Rating

Jillian Cook was an absolute pleasure to work with while I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to c More

by Woodsy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Nov 04, 2025

Lexus of London responded

Thank you for your fantastic feedback, Woodsy! We’re thrilled to hear about your positive experience with Jillian. Her expertise and dedication to customer service truly shine. Enjoy your new Lexus, and we look forward to seeing you again soon!

October 31, 2025

Dealership Rating
Employee Rating

Courteous, knowledgeable, efficient, all departments satisfactory. sales person was excellent, general manager was on top of his game and delivery was exceptional More

by marv.linda
Recommend Dealer
Yes

Other Employees Tagged: Chris Pinelli

Nov 04, 2025

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear that our team provided you with such a great experience. Your kind words about our sales and management staff will be shared with them. We look forward to serving you again!

October 31, 2025

Dealership Rating
Employee Rating

I had an outstanding experience with Ms Cook. From the moment I arrived, she was welcoming, knowledgeable, and genuinely interested in helping me find the right car. She is very patient, honest, More

by Lili Ataie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2025

Lexus of London responded

Thank you, Lili, for your wonderful feedback! We're thrilled to hear that Ms. Cook provided you with such a positive experience. Your satisfaction is our priority, and we look forward to assisting you again in the future!

October 04, 2025

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Employee Rating

I had an amazing experience working with Jillian Cook. She made me feel very comfortable throughout the entire car-buying process, never pushy, and always attentive. She was extremely knowledgeable and an More

by Sandy Ferreira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Pinelli, Bo Shi

Oct 06, 2025

Lexus of London responded

Thank you, Sandy! We're thrilled to hear about your positive experience with Jillian. It's great to know her professionalism and attentiveness made your car-buying journey enjoyable. Your recommendation means a lot to us! Enjoy your new car!

September 29, 2025

Dealership Rating
Employee Rating

Just had a wonderful experience at Lexus of London thanks to Jillian, first and foremost, Bo, the financial manager and Brandon the delivery specialist. Well done team😊😊😊 More

by Marian Pamfil Balaj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brenden Gillespie, Bo Shi

Oct 01, 2025

Lexus of London responded

Thank you, Marian! We're thrilled to hear about your wonderful experience and appreciate your shout-out to Jillian, Bo, and Brandon. Our team works hard to provide exceptional service, and your feedback means a lot to us. Looking forward to seeing you again!

September 29, 2025

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Employee Rating

Had a great experience with Jillian Cook at the dealership. Being in sales I appreciate someone who is professional, knowledgeable and quick to reply with any questions and followup. This is my 4th More

by robsimrak
Recommend Dealer
Yes
Oct 01, 2025

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Jillian. Our team strives for excellence, and it’s great to know we’re meeting your expectations. We appreciate your loyalty and look forward to serving you again with your future Lexus vehicles!

September 27, 2025

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Employee Rating

Our experience at this dealership was amazing. Jillian Cook in the sales department was super friendly, helpful and knowledgeable helping us through the process of choosing which vehicle suited ou More

by mamaowl46
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2025

Lexus of London responded

Thank you, mamaowl46! We're thrilled to hear about your amazing experience with Jillian, Chris, and Brenden. Our team is dedicated to providing top-notch service and ensuring everything is perfect for our customers. We appreciate your kind words and look forward to serving you again!

September 25, 2025

Dealership Rating
Employee Rating

We recently purchased our new car and we had a wonderful experience thanks to Chris and Jillian of Lexus London.They made the entire process smooth and stress free. We appreciate their professionalism and d More

by MM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Ouellette

Sep 30, 2025

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear that Chris and Jillian provided you with a smooth and stress-free experience. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new car!

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