Jillian Cook

Steve MacIsaac made our most recent car buying experience a real pleasure. Steve shared his knowledge of the different options for purchase in a comprehensive way that covered all the details we needed most. a real pleasure. Steve shared his knowledge of the different options for purchase in a comprehensive way that covered all the details we needed most. He was patient as we worked together to determine which car would best meet our needs, including allowing us the opportunity for repeat test drives once we had the vehicles narrowed down. We felt Steve was working to meet our needs through the entire process including the final purchase and delivery. Upon delivery, Steve introduced us to Adam, our delivery specialist, who spent a couple of hours teaching and showing us all the features that were available on our vehicle. When Adam finished, we were much more confident and excited to take advantage of all the car had to offer. Steve did a final check in with us as well to make sure everything was to our satisfaction - we could not be happier and look forward to many reliable and enjoyable years with our new vehicle. Thank you Lexus of London. More

Report | Print

Lisa was very helpful and kind person. She took care of our needs. Best sales person She took care of our needs. Best sales person More

Report | Print

Friendly staff who are willing to help you select a right product for your need. product for your need. More

Report | Print

Lexus of London is a a very top notch dealership. All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. De All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. Definitely a 10/10 More

Report | Print

Lisa Ali was our advisor and she was very helpful. She made sure she was available for each of our visits (at least three), answered all our questions and guided us through to the conclusion of our pu She made sure she was available for each of our visits (at least three), answered all our questions and guided us through to the conclusion of our purchase. Phone calls were answered directly or returned promptly. She was a pleasure to deal with and made our first experience with Lexus a very positive one. More

Report | Print

Excellent service. Nice and clean. Friendly Staff who is willing to help you out if needed. Nice and clean. Friendly Staff who is willing to help you out if needed. More

Report | Print

Lexus of London is a first class dealership with first class people. Jillian the sales woman who sold me, two cars actually, was fantastic. She took care of every need I had and was very responsive to ev class people. Jillian the sales woman who sold me, two cars actually, was fantastic. She took care of every need I had and was very responsive to every email and concern I had. A small issue came up with the first vehicle I purchased and Jillian was right on the problem. I live in Georgetown and they sent a driver with a loaner and took my vehicle back to fix it. The funny thing was I ended up buying the loaner and they took back the original vehicle I purchased. Ultimately I am extremely happy with how it all worked out. I must say that I have never dealt with a dealership with customer service like Lexus of London. I don’t think they can be beat. I have to give a shout out to the General Manager Chris because he helped facilitate the exchange as well he was great. From start to finnish I had just the best dealership experience, so much so that when I’m looking for another vehicle I will make the 2 hour drive from Georgetown to see Jillian for my next vehicle purchase. Three cheers to everyone at Lexus of London. If your reading this a looking for vehicle, look no further than Lexus of London, they will treat you right. Thank you again Jillian and Lexus of London Sincerely Kirk Hochrein More

Report | Print

I searched 1 year for this model and received calls to view the model I wanted. Suddenly the correct vehicle in the right condition was traded in. I went to view it, and my decision was made in 1 minute…Y view the model I wanted. Suddenly the correct vehicle in the right condition was traded in. I went to view it, and my decision was made in 1 minute…YES!! I kept viewing and reviewing looking for any red lights or black flags, but there was none. So we wrote the deal. Done! Was handled excellently on all levels. Here’s why I searched 1 year. Because my other Lexus bought 2 years ago sold me or upsold me into buying another one. This is literally the Lexus business model (that I didn’t know). My 1st Lexus (that I searched 1 year for as well), had presold me to buy again. So where am I going with this? THE BRAND was designed 4 decades ago to give you calm ownership and extreme reliability. In an insane world, these vehicles bring calm in your automotive requirements. It is literally by design. THAT is why you buy a Lexus and that is why you would potentially go to London Lexus, it is the experience and lack of insane drama, just calm cool collected. Jillian is a peach. You’ll see. Jim. More

Report | Print

It was a pleasure working with Jillian. She was always on top of things and didn't leave any angle of the process uncovered. Highly recommended to work with her for any future buyers. She was always on top of things and didn't leave any angle of the process uncovered. Highly recommended to work with her for any future buyers. More

Report | Print

Great customer service and Jillian was attentive and friendly. No pressure sales and negotiated with positive energy. Would highly recommend Jillian. friendly. No pressure sales and negotiated with positive energy. Would highly recommend Jillian. More

Report | Print