Jillian Cook

Had an excellent experience purchasing new vehicle. Lisa was very helpful, professional and personable when working with her Lisa was very helpful, professional and personable when working with her More

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I had a great experience at Lexus of London. The team was welcoming, and Lisa Ali provided truly exceptional customer service. She was attentive, professional, and made the entire visit smooth a The team was welcoming, and Lisa Ali provided truly exceptional customer service. She was attentive, professional, and made the entire visit smooth and enjoyable. Highly recommend connecting with Lisa for a top‑tier experience. More

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Lisa Ali was exceptional to work with through my car buying experience at Lexus of London. As a woman buying a new vehicle, I really appreciated having a female Sales Person who listened to my concerns, buying experience at Lexus of London. As a woman buying a new vehicle, I really appreciated having a female Sales Person who listened to my concerns, understood what mattered to me, and genuinely cared about making sure I felt comfortable with my decision. She was incredibly friendly, knowledgeable, professional and thorough. She took the extra time to explain the entire process, all details about features and price, answer my questions, and make sure I understood without ever making me feel rushed or pressured. What stood out most was that she listened to what I needed, understood my concerns (about being a short woman and not fitting well in most cars), and helped me work through the things that were important to me. Excellent buying experience! There is something especially valuable about women helping women, and I truly felt that, throughout the whole process. I am thrilled with my new vechicle! If you're looking for a knowledgeable, trustworthy and professional Sales Person (female) who will listen, explain your options and genuinely look after you throughout the car-buying experience, I highly recommend Lisa Ali at Lexus of London. More

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Steve MacIsaac made our most recent car buying experience a real pleasure. Steve shared his knowledge of the different options for purchase in a comprehensive way that covered all the details we needed most. a real pleasure. Steve shared his knowledge of the different options for purchase in a comprehensive way that covered all the details we needed most. He was patient as we worked together to determine which car would best meet our needs, including allowing us the opportunity for repeat test drives once we had the vehicles narrowed down. We felt Steve was working to meet our needs through the entire process including the final purchase and delivery. Upon delivery, Steve introduced us to Adam, our delivery specialist, who spent a couple of hours teaching and showing us all the features that were available on our vehicle. When Adam finished, we were much more confident and excited to take advantage of all the car had to offer. Steve did a final check in with us as well to make sure everything was to our satisfaction - we could not be happier and look forward to many reliable and enjoyable years with our new vehicle. Thank you Lexus of London. More

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Lisa was very helpful and kind person. She took care of our needs. Best sales person She took care of our needs. Best sales person More

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Friendly staff who are willing to help you select a right product for your need. product for your need. More

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Lexus of London is a a very top notch dealership. All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. De All employees are very helpful and friendly. My sales representative Lisa Ali was amazing very helpful and willing to answer any questions I had. Definitely a 10/10 More

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Lisa Ali was our advisor and she was very helpful. She made sure she was available for each of our visits (at least three), answered all our questions and guided us through to the conclusion of our pu She made sure she was available for each of our visits (at least three), answered all our questions and guided us through to the conclusion of our purchase. Phone calls were answered directly or returned promptly. She was a pleasure to deal with and made our first experience with Lexus a very positive one. More

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Excellent service. Nice and clean. Friendly Staff who is willing to help you out if needed. Nice and clean. Friendly Staff who is willing to help you out if needed. More

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Lexus of London is a first class dealership with first class people. Jillian the sales woman who sold me, two cars actually, was fantastic. She took care of every need I had and was very responsive to ev class people. Jillian the sales woman who sold me, two cars actually, was fantastic. She took care of every need I had and was very responsive to every email and concern I had. A small issue came up with the first vehicle I purchased and Jillian was right on the problem. I live in Georgetown and they sent a driver with a loaner and took my vehicle back to fix it. The funny thing was I ended up buying the loaner and they took back the original vehicle I purchased. Ultimately I am extremely happy with how it all worked out. I must say that I have never dealt with a dealership with customer service like Lexus of London. I don’t think they can be beat. I have to give a shout out to the General Manager Chris because he helped facilitate the exchange as well he was great. From start to finnish I had just the best dealership experience, so much so that when I’m looking for another vehicle I will make the 2 hour drive from Georgetown to see Jillian for my next vehicle purchase. Three cheers to everyone at Lexus of London. If your reading this a looking for vehicle, look no further than Lexus of London, they will treat you right. Thank you again Jillian and Lexus of London Sincerely Kirk Hochrein More

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