Jillian Cook

Lexus of London is a first class dealership with first class people. Jillian the sales woman who sold me, two cars actually, was fantastic. She took care of every need I had and was very responsive to ev class people. Jillian the sales woman who sold me, two cars actually, was fantastic. She took care of every need I had and was very responsive to every email and concern I had. A small issue came up with the first vehicle I purchased and Jillian was right on the problem. I live in Georgetown and they sent a driver with a loaner and took my vehicle back to fix it. The funny thing was I ended up buying the loaner and they took back the original vehicle I purchased. Ultimately I am extremely happy with how it all worked out. I must say that I have never dealt with a dealership with customer service like Lexus of London. I don’t think they can be beat. I have to give a shout out to the General Manager Chris because he helped facilitate the exchange as well he was great. From start to finnish I had just the best dealership experience, so much so that when I’m looking for another vehicle I will make the 2 hour drive from Georgetown to see Jillian for my next vehicle purchase. Three cheers to everyone at Lexus of London. If your reading this a looking for vehicle, look no further than Lexus of London, they will treat you right. Thank you again Jillian and Lexus of London Sincerely Kirk Hochrein More

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I searched 1 year for this model and received calls to view the model I wanted. Suddenly the correct vehicle in the right condition was traded in. I went to view it, and my decision was made in 1 minute…Y view the model I wanted. Suddenly the correct vehicle in the right condition was traded in. I went to view it, and my decision was made in 1 minute…YES!! I kept viewing and reviewing looking for any red lights or black flags, but there was none. So we wrote the deal. Done! Was handled excellently on all levels. Here’s why I searched 1 year. Because my other Lexus bought 2 years ago sold me or upsold me into buying another one. This is literally the Lexus business model (that I didn’t know). My 1st Lexus (that I searched 1 year for as well), had presold me to buy again. So where am I going with this? THE BRAND was designed 4 decades ago to give you calm ownership and extreme reliability. In an insane world, these vehicles bring calm in your automotive requirements. It is literally by design. THAT is why you buy a Lexus and that is why you would potentially go to London Lexus, it is the experience and lack of insane drama, just calm cool collected. Jillian is a peach. You’ll see. Jim. More

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It was a pleasure working with Jillian. She was always on top of things and didn't leave any angle of the process uncovered. Highly recommended to work with her for any future buyers. She was always on top of things and didn't leave any angle of the process uncovered. Highly recommended to work with her for any future buyers. More

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Great customer service and Jillian was attentive and friendly. No pressure sales and negotiated with positive energy. Would highly recommend Jillian. friendly. No pressure sales and negotiated with positive energy. Would highly recommend Jillian. More

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Jillian Cook is a fantastic person. She is very knowledgeable with Lexus Products and cars in General. Always very Profession , friendly, caring for the needs of the Consumer. She is Ge She is very knowledgeable with Lexus Products and cars in General. Always very Profession , friendly, caring for the needs of the Consumer. She is Gem among Salespersons ,never trying to Sell but concentrating the value proposition. Originally , I had no intention of buying a New Vehicle but She researched & found what I was looking for , hence this purchase of 2026 Lexus 350 h. She is a very Valuable Asset to Lexus of London & Lexus of Canada. More

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Had an awesome experience, and definitely recommend to anyone. Jillian was awesome to work with and will definitely be back. anyone. Jillian was awesome to work with and will definitely be back. More

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I feel I got the best deal working with Jillian Cook and Steve Kennedy. I am very impressed with LEXUS. Steve Kennedy. I am very impressed with LEXUS. More

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Jillian was excellent. Very professional, explained all my choices and options. Answered all my questions. Very professional, explained all my choices and options. Answered all my questions. More

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Very helpful staff, offering friendly service, who makes buying a car a pleasure. Top notch dealership. Our salesperson, Jillian Cook, was professional & gave us prompt replies to our quandries . No stone w buying a car a pleasure. Top notch dealership. Our salesperson, Jillian Cook, was professional & gave us prompt replies to our quandries . No stone was left unturned in our car purchase, information was shared, options given & advice offered. We drove over 4 hrs to dealership to see the particular car & never regretted it. Our vehicle was delivered to us which was appreciated. More

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Jillian was wonderful to deal with professional, friendly and pleasant. Very thorough. I would recommend anybody I know to deal with her. and pleasant. Very thorough. I would recommend anybody I know to deal with her. More

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