Ivan Matulik | Page 9

best car buying experience we bought a used ford last week from this dealership. It was the best car buying experience because of the people that work there. EVERYBODY was relax we bought a used ford last week from this dealership. It was the best car buying experience because of the people that work there. EVERYBODY was relaxed and helpful. Our salesperson was Noella - a pleasure to deal with. More

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Pleasantly surprised they went the extra mile. After having a disappointing experience from another local Ford dealer we headed to Key West Ford after reading all the positive reviews online. Wel After having a disappointing experience from another local Ford dealer we headed to Key West Ford after reading all the positive reviews online. Well those reviews couldn"t have been more right, we were amazed by the treatment we recieved right from the moment we arrived. They didn"t have the new 2016 Escape Titanium in stock that we were looking for, so Noella spend the time to track down the exact Escape we wanted at another location, and arranged to have it shipped to Key West Ford for us. The staff were friendly and accommodating . 4 days later we went back , quickly had our paper work done , no pressure, did a thorough inspection of the Escape with Noella and were driving away in our beautiful new Escape in no time. Very pleasant experience, would definitely recommend. More

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2nd time around was just as good! Well this is the second time I've been at this dealership and it had been ten years since I had been back and the customer service back then was great Well this is the second time I've been at this dealership and it had been ten years since I had been back and the customer service back then was great and it was no exception this time either! Jag was extremely helpful and actually made it feel like a no pressure situation. He was knowledgeable about the vehicle I purchased and answered all of my questions, I would highly recommend purchasing a vehicle from him. More

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Excellent Service and Support About 1 month ago we went mid-sized SUV shopping. Keywest Ford was the most informative about the product and helped us get exactly the model we neede About 1 month ago we went mid-sized SUV shopping. Keywest Ford was the most informative about the product and helped us get exactly the model we needed. We explained we needed something to tow a trailer that would range from 1800 to 2200lbs. I was looking at the Edge or Flex and after seeing both in person we went with the Edge that had the factory towing package. In fact, we came out with a SUV with more features than I expected to get. It's 2015 however, we found a 2014 Edge Limited AWD with factory tow pack and only 126KM on it: brand new. Needless to say, it's in our driveway now! Thank you everyone Keywest Ford! More

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Our first used vehicle experience in over 20 years. We were looking for a used Edge. Have dealt with Metro Ford and factory orders for decades, but they did not have much inventory in used. Checked Fo We were looking for a used Edge. Have dealt with Metro Ford and factory orders for decades, but they did not have much inventory in used. Checked Ford websites and were curious about Key West's availability in Edge. Met Jag Dhillon on the lot, reviewed inventory and as none met our needs, left him with a list of our priorities. He called back a few days later with an Edge that met our most important criteria and indeed was what we were looking for. He worked with us on price and we closed the deal. Jag was totally professional and hard working throughout the whole process and we wouldn't hesitate to recommend him going forward. Thank you Jag. More

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Ford Fusion Energi Plug in Hybrid After years of being a Honda only driver I found myself considering a Ford Fusion Energi which is a plug in hybrid car. When I searched my local Ford After years of being a Honda only driver I found myself considering a Ford Fusion Energi which is a plug in hybrid car. When I searched my local Ford dealership they did not stock even one! I did an auto trader search and Key West Ford had three on the lot. It was there that I met Ryan Leverette and he walked me through their buying process, discounts, promotions, rebates and trade-in manager. We quickly hammered out a verbal agreement that day and then put the deal through a few weeks later. I have to say I love my new electric/gas car and put over 2500 kms on it before I had to put gas in it! Ryan was a great sales person and I would recommend him to anyone who wants to work with a knowledgeable no pressure sales person. If my new Ford continues to perform as well as my previous Hondas I'll be back to work with Ryan and Key West Ford again. Helen D. North Van More

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Pleased with my used car purchase Months of research, five dealerships, two private sellers, and seven test drives, could have been time better spent cruising in my 08 Jeep Compass, af Months of research, five dealerships, two private sellers, and seven test drives, could have been time better spent cruising in my 08 Jeep Compass, after ending my automotive hunt at Key West Ford. Greeting us at the door was Nate Wohl, a charming no-pressure salesman, who sits down and takes the time to understand what you are interested in, and what you intend to spend. From there it's a hassle-free time spent inspecting, admiring, and test driving your options. With your foot on the pedal, hands on the wheel, ears on the engine, and eyes on the road, you'll find their vehicles to be responsive, comfortable and sleek. If (when) you find your match, you can expect a fair, expedited and well documented transaction that will leave you walking out the door with keys in hand. You'll be driving away confidently, backed by Ford's comprehensive warranty packages, knowing you've just joined the Ford family. More

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Fantastic experience with Staff, fantastic Ford F350 Truck Fantastic experience in buying my NEW Ford F350. For 2 months (Sept & Oct, 2014) I did lots of on-line research in choosing a truck I needed, either a Fantastic experience in buying my NEW Ford F350. For 2 months (Sept & Oct, 2014) I did lots of on-line research in choosing a truck I needed, either a GM Silverado or Ford F350. I tried a GM dealer and was very disappointed with their problematic website and dealership, I got a very bad gut feeling what was happening and cancelled their order. Later that evening on same day I went onto Ford.ca website, built and priced a F350 super duty, long box, XLT with the options I needed, submitted for a quote from the local dealership; 16 minutes later the salesman Jag Dhillon of Key West Ford Sales (New Westminster) called. I was so impressed how quickly things began, there was a wonderful exchange of information, Jag showed great interest of my needs from my on-line wish list and made further recommendations; Jag then emailed me early the next morning with an Offer. With research I was aware of the various incentives and price structures, so when I received their Offer I was impressed with the service and delighted with the Offer. Day 2, I was invited to their showroom for a test drive, I asked lots of questions from Jag and Ivan, I was very satisfied with their answers and the contract was signed, deposit made and I even got to the ‘ring the bell’. Delivery was going to be about 12 weeks and Jag kept in contact, letting me know the process and where the train was with my finished truck aboard. My truck arrived earlier than anticipated, Jag contacted me to say, “It’s here!!”, the next day I went to the dealership, was greeted by Jag (both of us had big smiles on our faces), met Bonnie from Finance to complete the paper work and I handed over my cheque, then to Karen for Insurance, to Marvin in the Parts Dept and back to Jag for the handover of the keys. Jag stayed with me to show me lots of cool things about my new truck. The feeling was fantastic to proudly drive my NEW truck back to home! I've had my truck 2 days now, enjoy everything about it, it is so well made, stunningly good looking and so functional for my needs. Ford has done everything right, from my first on-line website build, to their dealership Key West Ford Sales, sales person Jag & related staff, everything was seamless, the most important reason for this successful purchase was the people at Key West and the trust I felt with them. I highly, very highly recommend everyone at Key West Ford. I truly like my new Ford F350 Super Duty!! More

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2014 FORD MUSTANG My experience at Key West Ford was excellent, In particular my sales person Jag was top notch! I found that they had great selection and am very happy My experience at Key West Ford was excellent, In particular my sales person Jag was top notch! I found that they had great selection and am very happy with the deal I got on my new Mustang. I would definitely deal with Jag and the staff again. Ken More

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Great experience Thanks to Tyler Birdsell for finding the truck for me. I was very impressed with the service and will always recommend the team at Key West. Thanks Thanks to Tyler Birdsell for finding the truck for me. I was very impressed with the service and will always recommend the team at Key West. Thanks again Tyler, you were great and I love my new ride! More

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