Ivan Matulik | Page 10

Very easy and injoyable Was very impressed with my salesperson Tyler Birdsell answerd all of my questions with nollage and understanding. Had a follow up meeting with Jag Dhi Was very impressed with my salesperson Tyler Birdsell answerd all of my questions with nollage and understanding. Had a follow up meeting with Jag Dhillon found him very helpful as well. Also found Ivan Matuilk easy to deal with and his understanding of my needs. Thought Michelle Kellough was very proffional and very nice to deal with, Over all a very good experience. More

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Bad Experience Cheated me on my trade in. Gave me less than book value claiming they couldn't possibly make any profit if they gave me more, then put it on their lot Cheated me on my trade in. Gave me less than book value claiming they couldn't possibly make any profit if they gave me more, then put it on their lot for $5000 more than they gave me! Over 33% markup! No profit there. Lied to us and made promises they refused to keep. Was promised by three different people- parts and accessories AT COST. Then after deal was done it was "We meant employee prices, Nobody gets anything at cost"! A month later and I still haven't received a copy of the invoice for those accessories, so I can't even verify what they charged me! Customer care wanted me to wait a month after purchase to have those accessories installed. Said they couldn't possibly get me a loaner sooner than that. Went over their head and got it in after a week. Had paint protection put on. Everyone I've talked to in the industry says this needs to be re-applied at least every two years. Asst. manager told me it was a onetime application. As he was telling me this another employee walked up and said it was "as often as needed". Asked for clarification in writing. Still haven't got it. Love the new truck, Hated the whole sales experience. STAY AWAY FROM THIS DEALERSHIP!!!!! More

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