Graham Townsend

Very disappointed with the service at this Ford dealership. I finalized the deal for a vehicle, paid the deposit, completed the credit check, and even received the approval email confirming that ev dealership. I finalized the deal for a vehicle, paid the deposit, completed the credit check, and even received the approval email confirming that everything was approved. However, shortly after that, the dealership suddenly cancelled the deal saying the owner had cancelled it. After cancelling the confirmed deal, they sent me an updated quote with a higher price for the same vehicle. This is extremely unprofessional and misleading. Once a deal is finalized, a deposit is paid, and financing is approved, customers expect the dealership to honor the agreement. Changing the price afterward raises serious concerns about transparency and business ethics. I also have all the proofs, including the approval email and documentation related to the deal. On top of that, the salesperson is now not picking up my calls or responding, which makes the situation even more frustrating. Overall, this has been a very disappointing experience and I would advise others to be cautious when dealing here. More

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Everyone at this dealership was very friendly and helpful. I left satisfied with my purchase! helpful. I left satisfied with my purchase! More

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Dealership is really nice and clean and the service I receive at this dealership very good starting from the receptionist to the salesperson receive at this dealership very good starting from the receptionist to the salesperson More

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Absolutely outstanding experience purchasing my Ford Bronco from this dealership. The salesperson (Martin) was the best I’ve ever dealt with — professional, honest, and incredibly efficient. With the he Bronco from this dealership. The salesperson (Martin) was the best I’ve ever dealt with — professional, honest, and incredibly efficient. With the help of Graham Townsend, Claudia Santos-Vieira, Lukas Dulny and Chevon Jackson They made the entire process quick, easy, and genuinely enjoyable, while ensuring I got everything I wanted with the vehicle. Communication was excellent, with fast responses and even after-hours effort to provide numbers and information right away. No pressure, no surprises — just great service from start to finish. I highly recommend this dealership to anyone looking for a smooth, trustworthy car-buying experience More

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I had an amazing experience with Erinwood ford. I got into an accident and had to quickly replace my vehicle. Their stock was well maintained, and their staff incredibly helpful. Martin Menzies is I got into an accident and had to quickly replace my vehicle. Their stock was well maintained, and their staff incredibly helpful. Martin Menzies is an exemplary member of the team. Him, Graham Townsend, Lukas Dulny and Chevon Jackson really support the mantra of Ford Family. I felt supported, cared for, and that I could put trust in the value of what I was offered. I loved the service and I LOVE my new car! More

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Erinwood ford is the best dealership. I live in the east end and I have 2 Ford dealerships out there but I go to Erinwood because of Martin Menzies and the rest of the staff. I live in the east end and I have 2 Ford dealerships out there but I go to Erinwood because of Martin Menzies and the rest of the staff. More

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Martin Menzies at Erinwood took great care of my daughter and I when we went to replace our truck with a new Bronco. Patient, informative and helpful describe all the staff including Graham Townse daughter and I when we went to replace our truck with a new Bronco. Patient, informative and helpful describe all the staff including Graham Townsend and Lukas Dulny. More

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Excellent experience purchasing my vehicle. Martin Menzies demonstrated outstanding professionalism throughout the entire process. I’d also like to thank Graham Townsend and Lukas Dulney for th Martin Menzies demonstrated outstanding professionalism throughout the entire process. I’d also like to thank Graham Townsend and Lukas Dulney for their support and assistance, which helped make everything clear, smooth, and stress-free. I truly appreciated the team’s help. Thank you. More

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Erinwood Ford has been our go to Ford dealer for years. Friendly, competent staff, and always willing to help with all our requests. Martin Menzies has sold us our last 4 F150’s, as well as selling my Pare Friendly, competent staff, and always willing to help with all our requests. Martin Menzies has sold us our last 4 F150’s, as well as selling my Parents their last 4 Ford Escapes. Thanks to Martin, Graham Townsend, Lucas Dulny, and Chevon Jackson for all the help. More

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Martin Menzies and the folks at Erinwood Ford has been working with me and my family for years..made buying a car painless..professional service bar none..thank you Martin from my family..shout out to Luk working with me and my family for years..made buying a car painless..professional service bar none..thank you Martin from my family..shout out to Lukas Dulny ,Graham Townsend..and last but not least Martin Menzies.. More

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