Good experience during my recent visit there.They were helpful, friendly, and knowledgeable. They provided me with all the resources and answered all my questions.
"Gerald Tsang, Honda West Salesperson "
Gerald was very helpful when I bought my Vehicle. He answered all my questions no matter how small. I would highly recommend him to anyone.
Other Employees Tagged:
"Gerald Tsang Attentive, Friendly, Non Pressured"
This was one of the most amazing and best sales experiences I have had in my life. This is the fifth vehicle I have bought from a dealership but this is the first time I have felt this great of an experience ever. In the past I have been ignored, talked down to, lied to, ripped off and pressured into something that wasn't right. Honda West did none of those things. :)
Gerald Tsang, our salesperson, was extremely professional and attentive and the main reason our experience was so amazing. He was very open, approachable, patient and transparent. He didn't put any pressure on us the entire time we were there. We test drove two vehicles and even when we told him we wanted to leave with a vehicle that day, he still put zero pressure on us. He explained everything about both vehicles very thoroughly and allowed us to test drive while he put together the paperwork. I felt Gerald Tsang's approach was one every person would love to experience when dealing with an intimidating and sometimes stressful decision like purchasing a new vehicle. I was at complete ease the entire 7 hours I was there dealing with Gerald, with excitement when I finally signed the paperwork and left with a beautiful Subaru that I will be cherishing for the next 10 years. My husband will come for a vehicle there next, and in ten years I will be returning customer. I will recommend your dealership to everyone I know in the Bow Valley that is buying a vehicle. Monique Mercado, the Financial manager really put her all into our sale and gave it a 100% to make sure we went home that night with a new Subaru. I couldn't thank both Gerald and Monique enough for all their dedication and hard work for making the whole experience a really happy, easy fantastic one! I will recommend to family, friends, coworkers and strangers. Five Stars out of Five Stars. Fantastic Customer service Gerald and Monique.
"Very Good Honda West Experience"
I recently traded in our truck at Honda West and purchased a new Honda vehicle from them. Gerald at Honda West was patience and worked with us to get a good value for our trade in. Overall, the process took a while and Honda West gave us a very fair/good value for the trade in. Also, purchasing a new Honda from them was a very good experience. Understanding that they are running a business, Gerald respectfully worked with us on what we wanted to spend, they were not pushy with add-ons and provided great customer service. I even had a concern/question on Honda's OEM hitch which the part guy went out to the storage yard and measured it himself to answer my question before I got it installed on the new Honda. We have also been servicing our older Honda SUV at Honda West for 6+ years and Honda West Service provides very good service too. Overall, very good experience with Honda West and look forward to working with Gerald again in a couple of years when we trade in the older Honda SUV.
"Good experience at Honda West"
- Ted’s Honda
Purchased a used Honda CRV at Honda West in March 2019 and was very impressed with both the quality of the vehicle and the service we received.
Gerald, our salesman did a great job of explaining the features of the CRV and answering all our questions.
Curtis our finance manager and Andre went out of their way to help us and prepare the vehicle on time and on the day we asked.
Great experience so far,
Other Employees Tagged:
Curtis Brothers, Andre Douglas
"Great Salesperson, great vehicle"
- Curve owner
We were extremely pleased with the attention and the professionalism of Gerald, our salesman. He took time to explain every feature of the CR-V we test drove and ultimately purchased. We felt that we were dealing with an honest person who gave us a realistic price for my vehicle I was trading in. When picking up our new CR-V Gerald made sure everything was ready and again spent lots of time explaining how all the features work. We are very happy with our vehicle and the entire purchase process.
"Great experience "
Felt comfortable and the dealership was interested in what I wanted by not trying to up sell. I visited a few dealerships and this was by far the best.
"Just purchased a car from Gerald T"
- Chris C
It was a pleasure to deal with Gerald and Steve at Honda West. No gimmicks. I told them what I was looking for and they delivered.
"Great service "
I walked in Honda West for a used Rav 4 I came across online and I was helped by Gerald in purchasing my very first car. He really delivered in explaining everything from the start, all the way to the end. I am pleased with my new car and I would highly recommend to everyone who is interested in a new or used car to come in and make a purchase with Honda West.
Other Employees Tagged:
"Awesome through out."
We purchased a 2012 Buick Verano, and the whole time Gerald was up front with all of the information we needed. There was not any messing around with numbers, we received all of the information about the vehicle, and Gerald was sure to follow up with us at all points of the transaction. When we had an engine light come on 12 hours after taking the car home, we called the dealership. They told us to bring it in right away, ensured we had transportation and offered a vehicle if we needed, and fixed it, we had it back before end of day. In the meantime, Gerald had called us, followed up with service, met us when we came to pick it up and then followed up again. Any used vehicle could have a problem occur, but we were well taken care of and we will be back for the next vehicle and we will be looking for Gerald!