"Excellent service in terms of safety, trade-in, and new..."
Excellent service in terms of safety, trade-in, and new vehicle. Friendly and helpful staff and an accessible location.
"WOW. This is how you sell cars. These fine people are..."
- J Whitlow
WOW. This is how you sell cars. These fine people are committed to making the customer happy. They will go out of their way for you. I have never come away from a dealership with such a good feeling. I know I got the best deal possible. Being an out of town customer with a trade-in vehicle there were additional complications but they were always quick to respond to correspondence and very accommodating. Full marks for Gerald, Steve and the dealership as a whole.
"Had a great customer experience with Gerald. Excellent..."
Had a great customer experience with Gerald. Excellent service and knowledge level. I would recommend him to other friends who might be looking for a Honda vehicle.
"July 2021, I went into Honda west to take a look at a..."
- Curtis R
July 2021, I went into Honda west to take a look at a used car, fully expecting a typical cheap suit and sleazy used car experience. The salesperson Colleen was very nice, friendly and personable! She had the car running with AC on before we got there as it was a very hot day. She told us that car had been on the lot since April and no one had shown interest as it is a manual transmission. We took it for a test drive and loved the car. While I was poking around the car I noticed a small leak from the valve cover. When we went inside I told her about the leak and showed her. She said the shop would have a look at it. The shop found 2 other leaks but did not mention the valve cover leak. I took the car to an independent shop and he confirmed 2 other leaks and a valve cover leak. To repair would be around $600. I returned to Honda West and since my salesperson was not working I went in to talk to the Used car Manager to make a deal. This is where the typical used car sales began. St*** has all the hallmarks of the typical used car salesperson. I went in with my paperwork from my inspection and we discussed issues with the car. The car had recently been lowered in price by $600 since my first visit. I offered a reasonable price to take the car AND fix it myself. St*** refused and said they do not haggle and the listed price is the price. After more discussion St*** told me that he will send the car to auction before selling it to me at that price. I left since I could tell he is not a person that is there to help and i could tell he thought I was wasting his time.
Overall, the staff at Honda West is very friendly and go out of their way to get you in a car. It's a shame that a sale of a car sitting on a lot for 4 months, that would sell for a decent price, was ruined by someone who has a superiority complex.
Other Employees Tagged:
"Excellent, professional and courteous customer..."
- Mark Cuthbertson
Excellent, professional and courteous customer experience!
From initial exploratory discussions, the Honda West Team asked relevant questions, provided key insights and real good understanding of my needs.
"Purchased a used vehicle several weeks ago and had a..."
Purchased a used vehicle several weeks ago and had a small issue with the gas cap door not working properly. My sales person Gerald, arranged for a technician to replace the spring or replace the entire door assembly as required at no cost. The service was excellent and repair was completed properly.
"Excellent service. Great price. We love our new Honda..."
- Rhoda and Randy
Excellent service. Great price. We love our new Honda Odyssey and highly recommend Honda West to others. Impressed with excellent communication, support and follow up. Big thanks to Kiki!
Other Employees Tagged:
"Very satisfied with my purchase of a certified pre-owned..."
- Darren & Judy
Very satisfied with my purchase of a certified pre-owned 2017 Honda Accord. Excellent service and attention to detail made the experience very enjoyable for my wife and me.
"We are very happy with our vehicle purchase . Thanks to..."
We are very happy with our vehicle purchase . Thanks to Steve, Jim and Joubert for making the process of buying a car seamless. Honda West has a wonderful team that make a customer feel important and well looked after.
Other Employees Tagged:
, Joubert in Finance Department
"I have nothing but bad experiences with this dealership..."
- Susan S.
I have nothing but bad experiences with this dealership in terms of servicing history. They always try to find something wrong with your car and get you to agree to fix it. We recently went for a tire change and ended up paying double the amount we quoted by paying for things we had not intended to repair at this. I would never go back to this dealership for servicing my car.