Matthew Porter

I had an experience with your dealership's appraisal service that left me quite disappointed. The valuation provided for my car was notably lower than the market rate, which was quite surprising and fru service that left me quite disappointed. The valuation provided for my car was notably lower than the market rate, which was quite surprising and frustrating. I would like to suggest to potential sellers to consider obtaining multiple appraisals from various dealerships to gain a more comprehensive understanding of their vehicle's market value. This approach may help ensure a fair and satisfactory transaction. Should one choose to proceed with a sale at your dealership, it's important to be aware that the offer might be on the lower end of the market spectrum. I appreciate your attention to this matter. Thank you. More

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So, this is going to be a bit of a long read but I just want to make sure I give you all of the information so you can have a better idea of what to expect when shopping at Honda West. So, I was looking f want to make sure I give you all of the information so you can have a better idea of what to expect when shopping at Honda West. So, I was looking for a nice used car, something with a good reputation and gas mileage and of course my first idea was a civic and I still feel confident saying Honda West has some of the best prices in Calgary and I found a great deal on a used 2018 Civic. It was such a good deal I actually stopped and thought that with discount stores in any industry when you tend to trade price for customer service and boy did, I lose the customer service. The oddities started when I was talking to the finance salesman about the unit and he showed me that the car had 15% of its breaks left, something which I asked if they could fix and when he went to his manger, they said they had to because otherwise they were not allowed to sell it, something they would have done if I did not ask. Then when I picked up the car there was no quick walkthrough of the car, they just handed me the keys and got me out the door, which is fine, I just thought it is odd that I get a better walkthrough of a product I get from sporting life then a $20 000 car. While that was a small inconvenience it got way more questionable. I purchased the car in March and come May when the weather started to heat up, I noticed that the A/C was not working, so I try to text the Salesperson who sold me the car and he never gets back to me. So, I text the Finance Salesman and he says that I am no longer covered under the cars warranty, to which I point out that I was sold a car without A/C to which he literally texts back “talk to your salesperson, he isa the one who sold you the car.” So, after this I was a little confused so I literally just call the front desk worker and explain to hear my situation and lack of help the dealership was providing and she assures me that while there was no sales manager in at the moment someone will call me the next day. And as you may have guessed the next day no one called me. So, after a few days of not receiving a call, I literally go into the store just so I can talk to someone. From there the front desk worker makes a call and gets my car booked in for a exploratory service and they find that the A/C is not working and not only that, there is a factory recall for it because this is a known problem. A problem I fell like someone should have definitely known about and been a little more helpful in this process. Anyways, then I am told that they don’t have the part in stock and they don’t know how long it will be so I still will not have air conditioning, and then we had the week of 35-degree days which was no fun when driving to Red Deer with no A/C. They did the part in pretty quick, I believe within 3 weeks, but even after they fixed it there now it makes the same squealing noise as my friends 2006 Cobalt but there is not way, I am going back to them. Finally, the reason I waited so long to write this review is because I wanted to get my car serviced to see if there was anything else wrong with my car and as you probably could have guessed by know, I needed new breaks. Honestly, from my experiences, the fairest I can be is that the prices are very good, however as soon as one thing goes wrong, they are going to be loss then no help. More

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Our minivan needed service, and Hondawest had a used car that we were interested in. Both the dealership and service department had excellent customer service, so we will be returning customers! that we were interested in. Both the dealership and service department had excellent customer service, so we will be returning customers! More

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During our recent used vehicle shopping experience, Honda West out performed the other dealerships we visited in every way. Matthew Porter (Sales Representative) along with Joubert Malan (Financial Service M West out performed the other dealerships we visited in every way. Matthew Porter (Sales Representative) along with Joubert Malan (Financial Service Manager), took the stress out of purchasing a used vehicle. More

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Trade in I had good experince with my trade in used car for another ysed one. the overall experince was fair and the agent was friendly and not pushy. He ma I had good experince with my trade in used car for another ysed one. the overall experince was fair and the agent was friendly and not pushy. He made it easy for me to make decision and make my choices without feeling under oressure. More

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Used department/ finance I had an amazing experience at this dealership! Matthew,Andre, James and Syed made everything quick and easy when it came to making my purchase. Once I had an amazing experience at this dealership! Matthew,Andre, James and Syed made everything quick and easy when it came to making my purchase. Once I made up my mind, I dealt with Gabe the finance manager. He was very professional and put my mind at ease when it came to choosing my financing options! I would definitely recommend this dealership to my friends and family. More

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Amazing Value and great Certified Pre-Owned warranty as well as customer service. Matthew Porter helped me buy my vehicle & he was knowledgeable, friendly & helpful. Got a car at a great pri warranty as well as customer service. Matthew Porter helped me buy my vehicle & he was knowledgeable, friendly & helpful. Got a car at a great price, The car was price adjusted due to some scraps on the rims. Which I became aware of and was fine with. The only downside was the cracked fog light and small rubber plastic holder that holds the bumper protector underlay is broken. Obviously will cost time and money to fix at dealership. Found those when I went home and washed and waxed the car. They may be able to fix for me as I asked and only recently bought the car a couple days ago. Other than that the car is fantastic and amazing value in the Honda Certified Pre Owned! Comes with a great warranty and had super low km on it. It's in really good condition for a vehicle that is 3 years old to date. Overall I've had really bad experiences at other dealerships in the past but this one was a Shaquille O'neal slam dunk. lol. More

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Great Customer Service Easy to deal with, I was a walk in looking to see a vehicle I had been researching and possibly take it for a test drive, Gerald walked my daughter an Easy to deal with, I was a walk in looking to see a vehicle I had been researching and possibly take it for a test drive, Gerald walked my daughter and me through all the features and we went on a test drive but it wasn't the right fit, I was planning to go out of town to look at another type of vehicle I had found that interested me, but they had one there that was within my preferred price range, and it felt like the right one when I drove it. Paperwork and financing was easy and non-intimidating, thanks Gabe! Matt walked through the features again on the day I picked it up, ensuring I was comfortable with everything. Very happy with my experience at Honda West! More

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New car purchase Matthew Porter was very friendly and not pushy. It was a pleasure to deal with him . Matthew Baillie was efficient and make the car purchase quick a Matthew Porter was very friendly and not pushy. It was a pleasure to deal with him . Matthew Baillie was efficient and make the car purchase quick and simple. More

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Excellent and Kindly Attention I decided to go to Honda West, because it is close by my home. However, once in Honda West the attention was wonderful for everybody who help to get I decided to go to Honda West, because it is close by my home. However, once in Honda West the attention was wonderful for everybody who help to get my new Odyssey. The process was fast and professional. Thanks Darrin for help me decided for which Odyssey, Awais for your kindly attention and Matthew to help me go over all the features of the car. More

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