Gerald Tsang | Page 2

We had a great customer service experience at Honda West dealership on Monday July 26 2021. The staff was very professional, personable and we are very happy with the overall results. dealership on Monday July 26 2021. The staff was very professional, personable and we are very happy with the overall results. More

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Service is excellent and everything is clearly explained. My salesman was courteous and the finance manager was very helpful. When I picked up my vehicle I was shown everything needed to know about my new ve My salesman was courteous and the finance manager was very helpful. When I picked up my vehicle I was shown everything needed to know about my new vehicle. More

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From the beginning we were extremely pleased with the way we were treated which included the salesman Gerald Tsang, sales manager Syed Haq and Cole Clarke the finance manager. This made purchasing a way we were treated which included the salesman Gerald Tsang, sales manager Syed Haq and Cole Clarke the finance manager. This made purchasing a new vehicle a pleasant experience rather than a struggle to arrive at a place that was acceptable to both parties. My wife and I will highly recommend the Dealership and Gerald our salesman. Victor @ Ann Camponi More

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Purchased a used vehicle several weeks ago and had a small issue with the gas cap door not working properly. My sales person Gerald, arranged for a technician to replace the spring or replace the entire small issue with the gas cap door not working properly. My sales person Gerald, arranged for a technician to replace the spring or replace the entire door assembly as required at no cost. The service was excellent and repair was completed properly. More

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Gerald was excellent to deal with this.The vehicle was I Gerald was excellent to deal with this. The vehicle was I was interested in was sold but Gerald is watching for correct vehicle Thank You Gerald was excellent to deal with this. The vehicle was I was interested in was sold but Gerald is watching for correct vehicle Thank You More

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Very satisfied with my purchase of a certified pre-owned 2017 Honda Accord. Excellent service and attention to detail made the experience very enjoyable for my wife and me. 2017 Honda Accord. Excellent service and attention to detail made the experience very enjoyable for my wife and me. More

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We were especially happy with Gerald Tsang who showed us two great vehicles. Unfortunately they were both more than we could afford. We will visit you again when we look for a second vehicle. Thanks two great vehicles. Unfortunately they were both more than we could afford. We will visit you again when we look for a second vehicle. Thanks More

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Gerald is a very nice salesperson, he didn't pressure me into purchasing another vehicle while I waited for 3 weeks, for the one I purchased, to finish inspections and parts replacement at their used vehicl into purchasing another vehicle while I waited for 3 weeks, for the one I purchased, to finish inspections and parts replacement at their used vehicle inspection facility. Also, when I asked for small requests prior to my purchase, (ie. windshield replacement, tire rotation, minor paint touch-up), he said done and there was no extra charge to the agreed price of the vehicle. More

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Well the best I can give is 2 stars. The lack of the other three is purely due to the condition of the vehicle's cleanliness. In general I can not in good conscience give a bad review of the individuals other three is purely due to the condition of the vehicle's cleanliness. In general I can not in good conscience give a bad review of the individuals I dealt with as they all seemed to be genuinely competent. What struck me was some of the finer details that one would expect from a dealership when making purchase in excess of 30 K. Case in point. The Van I purchased has a built in vacuum cleaner. Fantastic feature. Is it to much to ask for the canister to be emptied prior to pick-up of the vehicle? I drove for 3 hours from Edmonton to make this purchase, and with the allergies my wife has to cats we drove with the windows down because her allergies flared up all the way home. The carpets could have been properly cleaned but were left with obvious stains in the back and just a general deep cleaning would have been appreciated. A quick wipe down with "Armour-All" just doesn't cut it. It's not as if we just dropped 6 k on a vehicle where one expects to take it home and clean it yourself. We had made arrangements to hold this Van for a week with a serious down payment to guarantee our purchase so it's not as if they didn't have time to ensure it was spotless, and had the missing plastic back interior panel replaced. That's apparently coming in the mail, as well as I hope an "owners manual" which is also missing.The van is exactly what we were looking for, but the service to detail was definatly lacking. Pulling the vacuum hose out of it's compartment to show my Father resulted in a large "spill" of dust and garbage on the back floor of the Van. The drivers door panel was grimy and needed soap and hot water. To much to ask ? The "headsets" were unusable so they are supplying new ones at my request. Did I really have to ask ?? Perhaps Honda West should spend as much time on the finer details of making happy customers, as they do on making sure payment was made. Spent a better part of my day shampooing and detailing a decent cleanup of my "new " van. Certainly not what I expected for "customer service". Seems they left the word "service" out. I could go on but you get my point. Again this is nothing personal as those I dealt with were fine individuals. To my way of thinking however, "it's all about the details", and since you asked for a review I simply have to be honest and say it like it is. More

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Came to see a used Ford Fiesta from their site and purchased. When process was fast and painless. Was not expecting it to be like that so was pleasantly surprised. purchased. When process was fast and painless. Was not expecting it to be like that so was pleasantly surprised. More

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