Daniel O'Neil | Page 28

Exceptional Customer Service/Satisfaction 20016 Caravan brought in for regular oil change.Broken shock detected.This was about 6 weeks ago.Due to lack of time etc made appointment for last Fr 20016 Caravan brought in for regular oil change.Broken shock detected.This was about 6 weeks ago.Due to lack of time etc made appointment for last Friday.I had a further problem that had to be dealt with at the same time.My service coordinator Dan [both visits] was polite, prompt and obviously very knowledgeable.and dealt with the various issues seamlessly.His commitment for a pick up time was exact.Needless to say I am very pleased and will expect to deal with Dan for all service requirements in the future. It was a pleasure dealing with Dan.Having been involved in the customer service area during my working years and,realizing its importance.to a business every company would be well served by having this type of employee More

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satisfied i have bought 2 trucks from southbank dodge,both dealings were with rami,sales manager,he was very helpful and profesionsl,highly recomended for your i have bought 2 trucks from southbank dodge,both dealings were with rami,sales manager,he was very helpful and profesionsl,highly recomended for your next vehical purchase. More

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Servicing is excellent During an oil change, they noticed a oil stain on the inside of the fender. On further examination they discovered a failed boot around the CV joint. During an oil change, they noticed a oil stain on the inside of the fender. On further examination they discovered a failed boot around the CV joint. If the CV joint had failed, the consequences would be serious. As it turned out, it was a necessary repair which could have been much worse. More

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Much better experience than before I just wanted to take a moment and thank the Service staff for fixing the mistake that happened on a previous visit. Dan and Peter assured me that the I just wanted to take a moment and thank the Service staff for fixing the mistake that happened on a previous visit. Dan and Peter assured me that the issue would be fixed and worked with me to ensure everything was done in a timely manner. When my vehicle was brought back in Holly was very pleasant to deal with and kept me informed with regards to my vehicle. I am very happy that a problem that could of been handled differently initially was made right and I have regained my confidence in the service department. Thanks again! More

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Service with a smile! Friendly and helpful staff, and they do it with a smile. My experience has always been positive. Each of the staff members is warm and welcoming and Friendly and helpful staff, and they do it with a smile. My experience has always been positive. Each of the staff members is warm and welcoming and always do their best to address my needs. Thank you South Bank Dodge! More

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Dissapointed in the Service Department My family and I have been long standing customers of Southbank Dodge. We have never had any issues and the Service was always above and beyond. Howe My family and I have been long standing customers of Southbank Dodge. We have never had any issues and the Service was always above and beyond. However, I had booked an appointment for April 12th for routine oil change , tire swap and detailing. I dropped the van off that morning and mentioned I would be back around 4 to pick it up. I got a call that they found some leaks shortly after drop off and they assured me the car would still be ready. I gave them the benefit of the doubt and said I would come the following morning to get the car. I got a call shortly after and they said they still needed to do the cleaning and we had agreed I would come around 1pm on Apr 13 to get the vehicle and was assured the car would be ready. By 330 I had not gotten an update and arrived at southbank shortly after to find that my car was not ready yet. They assured me it would be another 15 minutes and I ended up waiting almost an hour. Very disappointed. I get things happen but this is not acceptable. More

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Paul Hébert comments: Stan Noble, Dan O'Neil and Paul Curry I wish to extend my compliments to Mr Stan Noble and Mr Paul Curry for the excellent service they provided to me on the recent purchase of a Jeep Cher I wish to extend my compliments to Mr Stan Noble and Mr Paul Curry for the excellent service they provided to me on the recent purchase of a Jeep Cherokee at South Bank Dodge in Ottawa. Mr. Noble took time and care to explain to me all the features of the car and went over all the paper work with me very carefully. Mr. Curry took care of explaining the extended warranty options and I left the dealership very satisfied that I was in good hands. As for Dan O'Neil, he is always the service employee that I go to every time I go to the garage for service. I trust him entirely. Thanks for the great service! More

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Top notch....beginning to end! Our rating is directed specifically to our salesperson, Mike Thomas, who immediately put us at ease and patiently worked with us throughout the purch Our rating is directed specifically to our salesperson, Mike Thomas, who immediately put us at ease and patiently worked with us throughout the purchasing process. Mike was extremely knowledgeable, responding immediately and with clarity to all of our questions. He displayed a unique ability to relate to us effectively and, as a result, he established tremendous rapport and success in dealing with us. This was due to his natural friendliness and well developed social skills in addition to his positive and happy personality. In addition, he possesses an excellent sense of humour and, when appropriate, he shared a hearty laugh with us. Mike's patience and calm demeanour with us was instrumental in our decision to purchase a vehicle. He certainly was a wonderful ambassador for Southbank Dodge. As well, Hasan Wahbeh was very caring while he capably and conscientiously looked after the financial aspects of our purchase. He went out of his way on many occasions to fully and clearly clarify our questions. More

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Dealership's Service was great; the car has let me down I bought a 2010 Dodge Caliber, brand-new. I have babied this car - brought it in for all service calls in a timely fashion; took out the extended war I bought a 2010 Dodge Caliber, brand-new. I have babied this car - brought it in for all service calls in a timely fashion; took out the extended warranty, had it undercoated; don't take long trips (longest are to Montreal); do highway trips and city driving, too. My last service call was for $3525.00. How can a car that gets babied require so much work? I have noticed my service calls are getting more and more expensive - but this one was a "doozy" Since 1981, I have bought/mostly leased about 10 cars. I have always changed my Chrysler vehicles every 4-5 years. My first Chrysler purchase was a 1981 K-car. I babied that car and it lasted 7 years when the engine blew! My Caliber is 7 years old. Should I expect Chrysler products to last around 7 years? I have nothing but compliments for the Service Dept at Southbank. I have been well served for 36 years. I am considering a foreign-made car in future as my whole family have bought Toyotas, Hyundais, Hondas, Nissans, and Kias...and their service calls are never as high as mine. (My mother's 1992 Tercel lasted until she gave up her licence in 2017. Even though her garage said it was on its last legs, that's 25 years!) More

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Very professional Stressful situations can set off my P-T-S-D. Professional staff deescalating my stress levels by being pleasant understanding people equals a great ap Stressful situations can set off my P-T-S-D. Professional staff deescalating my stress levels by being pleasant understanding people equals a great appointment. More

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