Christopher Desjardins | Page 8

Excellent experience in Servicing my Jeep I want to thank Christopher Desjardin & Dan O"Neil the excellent customer service. They understood my problem with the Jeep Cherokee and solve the St I want to thank Christopher Desjardin & Dan O"Neil the excellent customer service. They understood my problem with the Jeep Cherokee and solve the Steering problem that I had. Thanks Guys for the excellent service. More

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Very good service, fast, effective and competent. Vehicle ready before expected. All work were done properly and all problems corrected very good service offered by Chris Desjardins. ready before expected. All work were done properly and all problems corrected very good service offered by Chris Desjardins. More

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Great customer service Chris took care of the issue with my vehicle and provided me with all the information I needed on what they would be doing Chris took care of the issue with my vehicle and provided me with all the information I needed on what they would be doing More

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Lacking of care with customer cars Work is half done, still experiencing 3 of same issues car was brought in for, was charged for work that should be on new car warranty, car was brough Work is half done, still experiencing 3 of same issues car was brought in for, was charged for work that should be on new car warranty, car was brought in clean, returned very dirty inside, and around items serviced, this is a repeat occurrence, never going back there. Found a good dodge dealer in Clarence rockland More

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Ram Repair Southbank did a major repair on my Ram. I was so impressed with the quality of care I received. Chris went over and above in helping me. I am not all Southbank did a major repair on my Ram. I was so impressed with the quality of care I received. Chris went over and above in helping me. I am not all that comfortable with people, but they were awesome. I will always recommend them to everyone I speak too. I will be sending my son to buy from them in the future. Thank you so much for fixing my truck. More

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More than buying a Car, added Value and a wonderful experien Hassan is The best sales Rep ever. Wonderful service, respect, no last minute issues, no issues at all, buying a family car is not like buying your g Hassan is The best sales Rep ever. Wonderful service, respect, no last minute issues, no issues at all, buying a family car is not like buying your groceries or a pair of shoes and Hassan understands how important these kind of decisions are, I felt like being advised by my best friend, he was so patient from the first contact, he is an expert in cars and customer service, no stress, no disgusting surprises, the process was smooth, honest, quick. He understand your need and offers you the best deals you can afford you guarantee 100% satisfaction, you can tell he feels passion for his job More

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Amazing service and accommodating knowledgeable staff .. I purchased a car and traded a Jeep over the phone with Jenna from St Marys Ont.. I Was a little nervous as this was totally new for me.The new car wa I purchased a car and traded a Jeep over the phone with Jenna from St Marys Ont.. I Was a little nervous as this was totally new for me.The new car was exactly as posted and confirmed by Jenna. She was friendly, professional and awesome to deal with. She addressed all my questions and was quick to reply. She gave a fair trade on my vehicle over the phone. She had everything done and car ready to go in a amazing time frame that worked for me.I Drove my car back to St Marys and I am loving it. Southbank made sure I was, completely and totally satisfied as a customer. Thank you Peter for the excellent service on my car and to Chris for the prompt phone calls and completing my excellent deal with Southbank. Jenna I will be sure to contact you when we are ready to trade our ram! One happy Southbank lady! More

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friendly, caring willing to always go that extra mile! Every time I walk into Southbank I am welcomed with smiles and how are you? Offered a cup of coffee and even have it served to me while I was busy wit Every time I walk into Southbank I am welcomed with smiles and how are you? Offered a cup of coffee and even have it served to me while I was busy with my kiddies, not to mention the free wifi, popcorn and kids play area, my kids love coming here just as much as I do, I have no fears or worries about my van while it’s being serviced like I have in the past at a previous garage , each and everyone of you are absolutely amazing! More

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Excellent Client Service Best dealership in town! Always there to help me when I need to bring my car in! Service is great and quick and staff always listen to concerns and ar Best dealership in town! Always there to help me when I need to bring my car in! Service is great and quick and staff always listen to concerns and are ready to help find solutions! More

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Sales to Service, Stay Away Sales: Lied to us about the lifetime free oil changes anywhere in North America are included in the extended warranty. They are not, then when Moe wa Sales: Lied to us about the lifetime free oil changes anywhere in North America are included in the extended warranty. They are not, then when Moe was caught in his BS, instead of owning up to it, he claimed that we were confused. Paid for an aftermarket "2-way" extra long-distance remote start system, then installed a "1-way" system. Had the remote start phone app option installed for all everywhere, then installed one that only works in Southern Ontario. Billed us for wheel lock nuts, with the reasoning that they are pre-installed to prevent theft on the dealer lot. When we picked up the Jeep, they were not installed. Lied to us about the location of the Jeep. Told us that the Jeep was located on their inventory lot when in reality the Jeep was at another dealership. Why lie about something so trivial. Service: Ordered new tires. The Service Manager personally booked the appointment and ensured that the tires were ordered. He was trying to make up for the extremely xxxx-poor sale experience. Showed up for the tire appointment, guess what, no appointment. Went to parts to see if the tires arrived, guess what, no tires either. The parts person could not find the order in the computer, then he asked what size and type I ordered. He went looking for the tires, he did find tires that matched my order with no name on them and said that I could have them and didn’t seem to care that the tires might belong to someone else. Then the service manager decided to lecture me about being upset about their lack of customer service, instead of confirming that the found tires are mine and book me a new appointment ASAP. The worst part was that he lectured me in front of the dealership General Manager and the GM did nothing to get his underling under control. All I learned is that this place couldn’t organize a snowball fight in the middle of winter. More

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